Kommo Reviews & Product Details

UI / UX: The main opportunity for improvement in the user experience is the initial learning curve. Kommo offers a wide range of features and configuration possibilities, which is excellent in terms of flexibility, but it can also make the interface less intuitive for new users. For implementers, this means that initial training and guidance are important to help clients take full advantage of the platform. At the same time, I see clear progress in the new version 2 interface, which feels more organized and intuitive. I believe that continuing to simplify the user experience without reducing the depth of the platform's functionality would be a very positive direction.

Integrations: One of Kommo's biggest strengths, in my experience, is how easy it is to integrate communication channels. The plug-and-play approach significantly reduces implementation complexity and makes it possible to centralize channels such as WhatsApp and Instagram within the CRM. This is especially valuable for implementers because it reduces technical friction and makes it easier to build a centralized sales operation.

Performance: The main area I still see as an opportunity for improvement is WhatsApp stability in Brazil. In some operations, there are errors or instability when sending and receiving messages. Since WhatsApp is a critical communication channel for many Brazilian businesses, any disruption can directly impact the sales process and the customer experience.

Pricing / ROI: Regarding pricing, I don't currently see a significant issue. In my experience, the features required for the implementations I work on are included in the plan, so I consider the balance between the available features and the investment to be appropriate.

Support / Onboarding: The platform's ease of learning is a strong positive. Teams can be trained and new users can start working with the system without an excessively steep learning curve. As an area for improvement, I believe Kommo could strengthen its support structure specifically for the Brazilian market, especially considering the growing adoption of the platform in Brazil.

AI / Intelligence: In terms of AI, I see the ability to easily connect and implement AI agents as a strong advantage. This creates an interesting opportunity to bring intelligence and automation into the sales process without making implementation excessively complex. For CRM implementers, this is particularly valuable because it makes it easier to evolve a client's operation from traditional automation toward more intelligent processes. Review collected by and hosted on G2.com.

From a partner perspective, one of my main concerns is the evolution of the commercial model. As Kommo makes it easier for end customers to purchase and manage their subscriptions directly, partners have fewer opportunities to be involved in the commercial relationship around plans and users. Combined with the increase in pricing, this can make it more challenging for partners to package and position Kommo as part of a broader implementation and ongoing service.

From a product perspective, I think there is still room to improve some basic, highly requested workflow capabilities. One example is the ability to schedule WhatsApp messages, which is a very common requirement in real-world sales processes. Another is automatically moving a lead to another pipeline stage when a specific field is completed. This type of automation is fundamental for structuring a sales process, but having it available only on higher-tier plans can be frustrating. I believe some core workflow automations like this should be available across all plans, because their usefulness is not limited to larger companies or more advanced operations.

Overall, my criticism is less about the lack of advanced features and more about making essential day-to-day capabilities accessible and commercially sustainable for both partners and clients. Review collected by and hosted on G2.com.

Honestly, today nothing, before I liked the price and how competitive it was in the market, but now with the changes in prices and benefits for my clients, it is null. Review collected by and hosted on G2.com.

The native integration options it has are very basic, while other CRMs already have direct connections with AIs, Kommo still does not, and this presents commercialization problems for partners like us. Review collected by and hosted on G2.com.

All in one and easy to use nice ui and api documentations. webhooks. can be a good place to develop. Support is fast and helpfull and also the performanace is perfect. Review collected by and hosted on G2.com.

no integrated natively an call service voip service and also the dashboard is reaaly bad and unuseable. Salesbot edit can be more fast and efficient.. No calling app it has to be a plaace like buy phone numebrs insede and call like a calll center Review collected by and hosted on G2.com.

What I like most about Kommo is how easy the platform is to use. It makes it simple to manage leads, centralize conversations from multiple channels like WhatsApp and Instagram, and set up automated workflows without needing advanced technical knowledge. The visual pipeline is especially practical for tracking deals, and the AI integration and chat automation help improve response times and customer engagement. Review collected by and hosted on G2.com.

One thing I dislike about Kommo is that some advanced automations and integrations can become a bit confusing at first, for new users without technical experience specially. The mobile app could also be more stable and complete compared to the desktop version. In some cases, customization options are limited unless you use external tools or APIs, and this sucks. Review collected by and hosted on G2.com.

I like the omnichannel integration of Kommo, which allows direct campaigns to WhatsApp and the configuration of alerts/automations from other networks that direct to WhatsApp. I also find the initial setup quite easy.

The interface is nice, it's one of the best on the market today and provides the team with an easy and quick way to operate, without having to go back and forth multiple times, which gives the sales team speed and performance in use. Additionally, the native AI is a huge help for the team, being able to create automations that significantly balance the usage time.

Another crucial factor is the price, the cost-benefit today is the best on the market and allows our team to benefit from this with the clients.

Support in Brazil is quite slow, but the partner team solves the problem. Review collected by and hosted on G2.com.

The integrations are still among the best, but they have already improved significantly and evolved over time. The team has already promised several improvements in this area with partners, and we continue to wait. Review collected by and hosted on G2.com.

I really appreciate how Kommo organizes our customer service by centralizing chat conversations in the CRM. I like that it automates message sending and lead distribution among salespeople. This automation saves time and boosts sales by eliminating bottlenecks, which usually cause customers to abandon purchases due to delays or poor service. Kommo adds value to my operations by transforming wasted time into net profit, ensuring predictability and efficiency. The initial setup was very easy, and I would rate my likelihood to recommend it a solid 10. Review collected by and hosted on G2.com.

I can't recall anything at the moment. Always excellent! Review collected by and hosted on G2.com.

What I like most about Kommo is how it helps us maintain full control over our client relationships at every stage of the process. It centralizes all client information, conversations, tasks, and follow-ups in one place, which makes it much easier to stay organized and ensure nothing gets overlooked. As a result, our response times have improved significantly, communication within the team is smoother, and we’re able to deliver a more efficient, personalized experience for our clients. Overall, Kommo has become an essential tool for managing our day-to-day workflow and strengthening our customer service. Review collected by and hosted on G2.com.

In the past, I experienced some challenges with the automation features, as certain workflows did not always behave as expected and required additional adjustments. However, after making the necessary configurations and becoming more familiar with the platform, those issues were resolved. At this point, I don't have any significant complaints, as the automations are working reliably and have become an important part of our daily operations. Overall, my experience with Kommo has been very positive, and the platform has continued to improve over time. Review collected by and hosted on G2.com.

I don’t think any software is perfect, but what really matters is having a team that’s committed to constant improvement and to rolling out new features—and that’s exactly what Kommo delivers. Unlike other CRMs that started with a more traditional structure and only added messaging capabilities later on, Kommo was built from the ground up as a conversational CRM. It was designed that way from day one, and you can feel the difference in how natural and fluid the overall experience is. Review collected by and hosted on G2.com.

Like most CRMs, Kommo isn’t the easiest tool to set up at first. You do need to invest some time upfront to learn how everything works, but once you get through those first few days, you’re left with a well-organized, powerful system. In my first implementations, I had to lean on a few YouTube videos to make it through the setup, but in the end it was worth it. Review collected by and hosted on G2.com.

I like the numerous possibilities to adapt business processes from various sectors in Kommo. Additionally, the ability to integrate with other systems is exceptional. Review collected by and hosted on G2.com.

The support from Kommo has been a problem for me. The representatives tend to dodge responsibility for issues, requesting screenshots they could access themselves, which ends up wasting time unnecessarily. Additionally, when they encounter a problem they can't solve, they leave the ticket open without a return deadline, and often don't respond anymore, hoping the client simply gives up seeking a solution. Review collected by and hosted on G2.com.

I like the ease of organizing my leads and using Kommo. In sales, it makes my routine easier and helps prevent any client from being forgotten or left without a response. Review collected by and hosted on G2.com.

At first, I found Kommo a bit confusing, but over time I managed to adapt. Review collected by and hosted on G2.com.