Kommo Reviews & Product Details

Kommo is a comprehensive Messaging CRM solution designed to assist businesses that rely on messaging platforms such as WhatsApp, Instagram, Telegram, and others for communication. By consolidating all conversations into a single, user-friendly interface, Kommo enables teams to enhance their relationships with customers, streamline lead management processes, and make informed, data-driven decisions. This innovative CRM is particularly beneficial for businesses that prioritize customer engagement through messaging apps. With its unified inbox, Kommo allows users to manage communications from various channels—including WhatsApp, Instagram, email, calls, and web chat—within one dashboard. This feature ensures that no conversation goes unnoticed, facilitating timely responses and fostering stronger connections with clients. The ability to capture leads directly from WhatsApp Business and Instagram further enhances its utility, as it automatically creates lead profiles and organizes them into customizable sales pipelines. One of the standout features of Kommo is its no-code chatbot functionality. This allows businesses to implement 24/7 lead qualification and automated support without requiring any programming expertise. The simple visual builder empowers users to create chatbots that can handle inquiries and engage with potential customers around the clock, ensuring that opportunities are not missed. Additionally, the workflow automation capabilities streamline repetitive tasks, follow-ups, and transitions within sales pipelines, allowing teams to concentrate on high-value interactions and closing deals. Kommo also offers a complete sales toolkit that includes chat, calling, email, broadcasts, web forms, lead capture tools, and analytics dashboards. The mobile app for both iOS and Android ensures that users can manage their communications and leads on the go. With AI-powered tools that provide message suggestions, lead enrichment, and conversation summaries, Kommo enhances productivity and supports teams in making quicker, more informed decisions. The setup process for Kommo is designed to be quick and efficient, enabling users to connect their messaging channels, import contacts, and begin managing leads within minutes. With free onboarding and multilingual support, businesses can easily transition to this messaging-first CRM. Overall, Kommo stands out as a powerful tool for businesses looking to improve their customer communication, automate processes, and ultimately drive sales growth.

Seller

Kommo

Discussions

Kommo Community

Languages Supported

English, Indonesian, Portuguese, Russian, Spanish, Turkish

Solution Type

All-in-One

Overview by

Egor Kovalchuk (CEO at amoCRM)

Used by CallRail and 2 others

Beta

Pricing

Pricing provided by Kommo.

Base

$15.00

Per User Per Month

View More Pricing Information

Kommo Integrations

(18)

Verified by Kommo

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Kommo Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kommo, and what problem is it built to solve?

Kommo is a CRM built around messaging as the core of the customer journey. It brings channels such as WhatsApp, Instagram, Telegram, email, and calls into one inbox, while helping teams capture leads and manage qualification and follow-up through no-code automations.

What languages does Kommo support?

Kommo supports 6 languages: English, Indonesian, Portuguese, Russian, Spanish, and Turkish.

What company sizes and industries is Kommo the best fit for?

Kommo’s positive user experiences are concentrated among small businesses, with mid-market and enterprise teams also represented. The industries with the clearest presence include marketing, IT, and hospitality, alongside other varied sectors.

Small businesses: The most prominent company-size segment.
Mid-market: Also well represented among teams using Kommo.
Enterprise: Present, including teams managing customer conversations and sales pipelines.
Marketing and IT: Frequently represented industry groups.
Hospitality and travel: A recurring use context for organizing inquiries and follow-ups.

How long does it take to implement Kommo across a team?

Kommo is most often up and running in under a month, though reported implementation experiences range from less than a day to several months.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Less common
1–3 months	Less common
3–6 months	Occasional

What customer support options does Kommo provide, and how do users find the overall support experience?

Kommo provides support through email/help desk, chat, and phone, along with a knowledge base and 24/7 live-rep support. The experience is mixed: users describe helpful, quick guidance, but others encounter slow responses or difficulty getting clear assistance with technical questions and setup.

What is the experience like for teams switching to Kommo from another tool?

Switching to Kommo is often about bringing lead management and customer conversations together, especially when a previous tool lacks messaging integrations, clear sales pipelines, or automation. Users describe moving from tools such as Pipedrive, Interakt, Zoho, Salesforce, and marketing or workflow platforms to gain a more visual way to track leads, automate follow-ups, and manage conversations in one place. Some find the transition straightforward, while others need time to configure the system and learn its advanced options.

What tools and platforms does Kommo integrate with, and how do these integrations help users get more value from the product?

Kommo offers 18 integrations, helping teams connect customer messaging with marketing, commerce, and workflow tools.

Messaging and social channels: WhatsApp API, WhatsApp Business Platform, Instagram for Business, Facebook for Business, and TikTok.
Marketing and commerce: Google Ads, RD Marketing, and Shopify.
Automation and developer tools: Make, n8n, Zapier, and Claude.

In daily use, these connections can bring conversations and lead sources into the CRM and link sales activity with marketing or downstream workflows, reducing the need to switch between separate tools.

What features or capabilities could make Kommo even more useful?

Kommo could be more useful with deeper reporting and simpler ways to build and adjust automations. Users also point to opportunities to make mobile work more complete and convenient.

More flexible reporting: Add customizable dashboards and more options for analyzing sales and campaign performance.
Simpler automation setup: Make workflows easier to configure and adjust, with clearer guidance for common processes.
Stronger mobile tools: Improve the mobile experience, including the ability to manage workflows and make changes while away from a desktop.

G2 reviews are authentic and verified.

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Verified User in Design

Small-Business (50 or fewer emp.)

8/20/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"A Practical CRM for Managing Leads and Conversations"

4/5

What do you like best about Kommo?

What I like most is having conversations, leads, and follow-up tasks in one place. The visual pipeline makes it easy to see where each lead stands, while the automation features help reduce repetitive work. It is especially useful when managing conversations from different messaging channels without constantly switching between tools. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Some of the reporting options feel limited when I need a more detailed view of performance. The mobile app is useful for quick checks, but it is not always as smooth as the desktop version. More flexible reports and a more consistent mobile experience would make Kommo better. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing your feedback!

We’re glad Kommo helps you keep conversations, leads, and follow-up tasks organized in one place while reducing repetitive work.

We also appreciate your comments about reporting flexibility and the mobile experience.

Feedback like yours helps us understand where we can improve.

Thank you for choosing Kommo!

Current UserValidated ReviewerIncentivizedSource: Seller invite

Shotdesign F.

Director de operaciones

Small-Business (50 or fewer emp.)

10/2/2026

"Facilitate Lead Management with Visual Style"

4.5/5

What do you like best about Kommo?

I really like the visual way of arranging leads and how easy it is to communicate with other tools. The visual part of the leads is very easy to understand and the initial setup was quite easy and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The interface is not as user-friendly as it should be and requires many configurations that could be simplified. It would be more convenient if it could be set up by talking to artificial intelligence to facilitate the process. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi,

Thank you for taking the time to share your experience with Kommo!

We're glad to hear that you find our visual lead management intuitive and that the integrations with other tools are helping you organize and manage leads more effectively. It's also great to know that you had a smooth experience with the initial setup.

We really appreciate your feedback regarding the interface and configuration process. We understand that having many customization options can sometimes make the initial setup feel more complex than necessary. Your suggestion about using AI to simplify configuration is especially valuable as we continue exploring ways to make Kommo more intuitive and easier to set up.

Thank you again for your review and for being part of the Kommo community!

Best regards,

Kommo Team 🚀

Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated

Rodrigo - B.

Co-founder & CTO — Benexia

Small-Business (50 or fewer emp.)

9/21/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Interactivity and Connections"

5/5

What do you like best about Kommo?

The practicality of the inbox with connection to various social networks, and the ability to change lead fields without needing to view the sales funnel, lead source tracking, and activation of automation triggers from a new card created. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Some functions are not very intuitive, for example, the filter button in chats does not look like a button, bots often fail even when well configured, there is no clearer record of which bot was responded to by leads, and reasons for sending errors are hidden, making it somewhat difficult for the client to find. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi,

Thank you for taking the time to share your feedback with us!

We're glad to hear that you're enjoying Kommo's inbox capabilities, social media integrations, lead source tracking, and automation features. It's great to know that these tools are helping you keep your leads organized and streamline your workflow.

We also appreciate your detailed feedback regarding usability and automation visibility. We understand how important it is for features to be intuitive and for users to have clear insights into bot interactions and delivery errors. Feedback like yours helps us better understand areas where we can improve the overall user experience and make troubleshooting more transparent.

Thank you again for your review and for being a valued member of the Kommo community.

Best regards,

Kommo Team

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Marcel C.

CEO & Estrategista de Crescimento (Growth)

Small-Business (50 or fewer emp.)

9/4/2026

"Kommo: Valuable Flexibility and Integration, Considerable Cost"

4.5/5

What do you like best about Kommo?

I like the flexibility of building communication flows in a personalized way in Kommo. The sales funnel also stands out as it simplifies and guides the commercial process for our customer base, which usually does not have a CRM powered by this information. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

What I really dislike about Kommo is that it incurs a high cost when adding up a number of subscriptions, which becomes financially unfeasible for some clients. I also think they could improve by expanding variables in the construction of automation flows. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello Marcel,

Thank you for sharing your thoughtful feedback! We’re glad Kommo’s flexible communication flows and sales pipeline help simplify your commercial processes. We also appreciate your comments regarding subscription costs and automation variables. Feedback like yours helps us identify areas where we can improve the experience for businesses with different needs and budgets.

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Marcos B.

Project Manager

Small-Business (50 or fewer emp.)

9/16/2026

"Great UI and Flow Builder, But Needs a Mobile App and More Integrations"

4/5

What do you like best about Kommo?

It has the best UI and flow builder. The option to change the lead status automatically is awesome, and it makes the whole process feel smoother and easier to manage. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I think it could have an app to build and edit flows easily. Also more integrations with other popular tools. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi,

Thank you for your review and for sharing your experience with Kommo!

We're happy to hear that you enjoy the platform's UI, flow builder, and automation capabilities. It's great to know that features like automatic lead status updates are helping make your processes smoother and more efficient, while also supporting faster lead response times.

We also appreciate your suggestions regarding a more robust mobile experience for building and editing flows, as well as additional integrations with popular tools. Feedback like yours is incredibly valuable and helps us better understand where we can continue improving the platform to meet our customers' evolving needs.

Thank you for being part of the Kommo community and for helping us grow through your insights.

Best regards,

Kommo Team

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Bruno B.

Founder

Consulting

Small-Business (50 or fewer emp.)

9/21/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Automations with AI in CRM and precise indicators that make a difference"

5/5

What do you like best about Kommo?

The ease of connecting automations and routines with AI within the CRM flow. I also like the precision of the indicators that the tool generates. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Its interface has a lot going on and sometimes seems confusing at first for the client. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi,

Thank you for your review and for sharing your experience with Kommo!

We're delighted to hear that our AI-powered automations and CRM workflows are helping you optimize your commercial processes. It's especially rewarding to know that the performance indicators, channel analysis, and WhatsApp automations are providing valuable insights and helping you maintain greater control over your operations.

We also appreciate your feedback regarding the interface. We understand that the amount of information and functionality available can feel overwhelming at first, especially for new users. Feedback like yours is extremely valuable as we continue working to improve the user experience and make the platform even more intuitive.

Thank you for being part of the Kommo community and for helping us grow through your insights.

Best regards,

Kommo Team

Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated

Farhatul H.

Supervisor of Customer Service

E-Learning

Small-Business (50 or fewer emp.)

8/19/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Helpful WhatsApp Lite and Automation, but Reporting Dashboards Need Upgrades"

3.5/5

What do you like best about Kommo?

The WhatsApp Lite feature is honestly very helpful for small startups. Furthermore, the automation feature can be used for various things, making work more efficient and easier. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The reporting and dashboard sections need to be upgraded significantly to provide a variety of insights. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello Farhatul,

Thank you for sharing your feedback!

We’re delighted to hear that WhatsApp Lite and Kommo’s automation features are helping your team work more efficiently.

We also appreciate your comments regarding reporting and dashboards.

Enhancing analytics and providing more actionable insights are important areas for us, and your feedback will help guide future improvements.

Current UserValidated ReviewerSource: Organic

Verified User

Small-Business (50 or fewer emp.)

7/26/2026

"Intuitive and Comprehensive CRM Tool with Room for AI Enhancement"

4/5

What do you like best about Kommo?

I like using Kommo for customer support and managing communication on various platforms like WhatsApp and Telegram. It's quick, efficient, and user-friendly, especially for beginners looking to step up. The UI is friendly and being able to see all the discussions in one place is great for managing time. The chatbot is fantastic for creating automated messages and helps keep up the data. I appreciate the ability to create custom templates for different platforms and use the chatbot to send specific automated messages to coworkers, especially to notify them when a job is assigned and deadlines are near. The initial setup was easy, although setting up necessities like automated messages took a little time. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I'm happy with most parts of Kommo but I hope they will continue updating the AI so it can always bring easier solutions. I experience notification overload and sometimes messages feel too robotic. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing such a detailed review! We’re delighted to hear that Kommo helps you manage customer communication across WhatsApp and Telegram efficiently, while keeping conversations organized in one place.

It’s also great to know that our chatbot, automated messages, and custom templates support your team with task assignments, deadline reminders, and everyday communication. We especially appreciate your feedback about the user-friendly interface and straightforward initial setup.

We understand your concerns regarding notification overload and automated messages occasionally feeling too robotic. Your comments about improving AI capabilities and making automated communication feel more natural are valuable, and we’ll share them with our product team as we continue enhancing the platform.

Thank you for choosing Kommo!

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/31/2026

"Outstanding Workflow Automation and Sales Pipeline Management"

4/5

What do you like best about Kommo?

The digital pipeline and workflow automation features in Kommo are outstanding. It gives a crystal-clear overview of where every lead stands in the sales funnel. Setting up automated follow-up tasks and message templates saves our sales team several hours every week and ensures no potential client is forgotten. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The analytics and reporting features could be more advanced. While basic pipeline metrics are fine, creating custom reports or getting deep data visualisations requires a bit of effort. Additional flexibility in custom dashboard widgets would make it much better. Review collected by and hosted on G2.com.

What problems is Kommo solving and how is that benefiting you?

Before Kommo, we struggled to track conversations happening across multiple channels like WhatsApp, Instagram, and email. Kommo solved this by centralizing all lead interactions into one unified inbox. This has eliminated missed customer inquiries, drastically improved our response speed, and made team handovers seamless. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing your experience with Kommo! We’re delighted to hear that our digital pipeline, workflow automation, and unified inbox have helped your team save time, respond faster, and keep every lead on track.

We also appreciate your feedback regarding advanced reporting and customizable dashboard widgets. Insights like yours help us identify where we can improve and build a more flexible experience for our users.

Thank you for choosing Kommo.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/2/2026

"Powerful Automations and Smooth Integrations with Google Calendar and Zapier"

3.5/5

What do you like best about Kommo?

The most useful aspect of Kommo is the automations that can be implemented, as well as the ability to integrate other applications like Google Calendar or Zapier. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

What I like least about Kommo is that technical support is poor, and the connection with other applications often causes recurring issues that never get fully resolved. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi,

Thank you for taking the time to share your experience with Kommo!

We're glad to hear that our automation capabilities and integrations with tools like Google Calendar and Zapier are helping you manage potential clients more effectively and maintain timely communication with your leads.

We also appreciate your honest feedback regarding technical support and recurring issues with integrations. We understand how frustrating it can be when technical problems persist, and we recognize how important reliable integrations and responsive support are to keeping your workflows running smoothly. Your feedback is valuable and helps us identify areas where we can continue improving the overall experience.

Thank you again for your review and for being part of the Kommo community!

Best regards,

Kommo Team

Current UserValidated ReviewerIncentivizedSource: Seller invite

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Verified User in Internet

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Last activity over 6 years ago

I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?

1 Upvote

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