Kommo Reviews & Product Details

I have been using Kommo to manage customers and leads, and one thing that stands out for me about it is that all the information is collected in one place only. Because of this, I never need to scroll through various chats to see what has happened with a certain customer. The sales flow is great as I have an understanding of what leads are new, which ones I am currently working with, and which ones I have managed to close deals with. WhatsApp integration is also beneficial since it helps to organize communication better. Review collected by and hosted on G2.com.

Kommo is overall a good tool, but there are a few areas in which it can improve. The setup of automation is rather complicated because you can't recall the options if you want different actions for several types of leads. Some features are not so obvious if you are new to the platform. Also, I think that the reporting tools should be developed, because sometimes there are not enough reports at hand for monitoring sales efficiency. When there are many leads and conversations, organising everything is quite a challenge. The functionality of mobile is not perfect as well. The mentioned drawbacks do not make the product bad, but they slow down its process a little. Review collected by and hosted on G2.com.

I like the ease of integrating Kommo with artificial intelligence and doing many automations with it. Since there is a lot of documentation about Kommo on the internet, I can use artificial intelligence to practically automate everything. Without it, I wouldn't have been able to do even half of what I've already done. Review collected by and hosted on G2.com.

I find Kommo's support quite poor and very basic: I can only ask for help via text, and if I need more support, I have to send screenshots and wait for a response. A less tech-savvy person might get lost trying to automate on their own because I don't think there's quality support. For the price, which isn't cheap, I find this part quite bad. For me, the initial setup wasn't so complicated, but it might be a bit more difficult for someone who doesn't know much about technology. Review collected by and hosted on G2.com.

I like the versatile sales funnel and the automations that move leads from one Kanban to another, according to the service flow, from entry to the sale being completed. With this, I can qualify leads much faster and more agilely than manually, and the sales process becomes agile. I also found the initial setup very easy; the automation part took the most time, but it was smooth. Review collected by and hosted on G2.com.

I think Kommo could update me on what has entered my database. For example, I would like to receive a summary of new leads every day at 10 am to know exactly which ones I should pay more attention to. Review collected by and hosted on G2.com.

The reason for the liking of Kommo is that it is easy to access all customer chat history and leads at the same place. In the past, it was always confusing as to which customer was to be responded to or contacted for follow up. Kommo helps in checking lead status and what to do next. Setting up a pipeline is very straightforward and does not make much time for getting familiar with it. Following up through automated system is indeed useful for performing routine jobs. Review collected by and hosted on G2.com.

Kommo is helpful for managing leads, but it certainly has room for improvement. For starters, setting up automation is harder than it seems, and one may need to figure out a few things about the settings. The reports can sometimes be limited when you want to get deeper into a sales report. Further, sometimes it takes ages to search for a particular lead in the sea of messages when the number of conversations is really high. I assume that making the initial steps easier would really simplify the work of a new user. Review collected by and hosted on G2.com.

I like the automation creator of Kommo, which is a "flowchart" type space similar to other digital journey creators, it is easy to use and offers many options. I also enjoy Kommo's sales funnel, with its drag and drop model, which makes it easy to move conversations through the funnel stages. Review collected by and hosted on G2.com.

There are some things I would like to improve in Kommo. I cannot connect a different WhatsApp Business account to different workspaces if they share the same business portfolio, which is a limitation for integrating other sales teams. I also had issues with the WhatsApp Business integration, as it disconnects automatically and I have to reconnect the number manually. Another point is that the support team could improve their response time and knowledge about the platform. The documentation for the initial setup could be clearer and more complete, as I found it had a difficulty of 6 out of 10. Review collected by and hosted on G2.com.

I like its easy-to-use interface and the integration with WhatsApp for marketing. I also appreciate the ease of creating AI agents and chatbots, which facilitates comprehensive use on a single platform. The Dashboard for managing real-time KPIs is very useful for my clients to make more accurate marketing and sales decisions. Additionally, the integration with various sales channels like WhatsApp, Instagram, and TikTok centralizes conversations and maintains the client portfolio. It is perfect for sales and marketing departments due to its segmentation, funnel creation, and document automation capabilities. Integrating it with other tools is simple, which allows processes not to be lost. For me, Kommo is an ideal "FERRARI" for companies looking to grow in sales. Review collected by and hosted on G2.com.

I think they could enable a feature to download statistical reports in Excel files. Review collected by and hosted on G2.com.

I like the ease of service. I can edit lead cards and offer personalized service to each one. I can also generate reports and perform good data analysis. It's good to centralize leads and integrate platforms like WhatsApp, Instagram, and Facebook. I think Kommo is worth it because it's cheap and offers great value for money. AI automations also make our daily lives easier. Review collected by and hosted on G2.com.

Kommo has a lot of information, and sometimes I need help understanding the details. I also need to resort to support to clear up doubts. Review collected by and hosted on G2.com.

What I like most about Kommo is the combination of a simple and intuitive interface (UI/UX) and the ability to centralize different communication channels in one place. The integrations with WhatsApp, social networks, and other tools are a great differentiator, as they allow connecting different touchpoints and keeping lead management centralized. This greatly improves the organization of the sales process and the tracking of each opportunity's journey. I also consider the platform's performance in daily use and the potential ROI positive, especially for companies that can effectively leverage the available automations and integrations. The AI and automation features also help reduce manual tasks and make the sales operation more efficient. The onboarding experience and support can improve, as they are important to better utilize all these resources, especially in more comprehensive implementation projects. Review collected by and hosted on G2.com.

One of the main points I believe can be improved is the support, especially when the user needs more specific guidance on how to use the platform in a real situation. For beginners, Kommo can also present a steeper learning curve. The interface is relatively intuitive, but understanding how to adapt the CRM to one's own sales operation, structure funnels, automations, and integrations requires prior knowledge of sales processes. Regarding integrations and automation and AI features, the platform offers many possibilities, but precisely because of this, it can be difficult for a beginner to understand where to start and how to extract the best ROI from the available resources. A more structured onboarding towards the sales operation could greatly facilitate this adaptation. Review collected by and hosted on G2.com.

Very easy to navigate and work through! Easily customizable. I enjoy the fact I can manually drag and drop leads. I can also have my team login and view everything in one place. Review collected by and hosted on G2.com.

The system is a bit laggy, the UI does feel a bit outdated. The lead pipeline can get a bit laggy and could use a bit more customization in that aspect. Review collected by and hosted on G2.com.

I like the CRM customization, the pipelines for each employee, and the reports. Automation ensures that everyone entering the pipeline already has an automatic response. I also better understand what our customers want and at what stage of service they are, with more agility and overall organization. Review collected by and hosted on G2.com.

Sometimes, support can be a bit slow, and we need help to understand and study some things before implementing them in Kommo. We also need assistance to create automations, send messages, and customize Kommo as the company wanted for the employees. Review collected by and hosted on G2.com.