--- title: Kommo Reviews meta_title: 'Kommo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 70 reviews by the users' company size, role or industry to find out how Kommo works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 70 scale: '5' date_modified: '2026-07-31' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Kommo Reviews **Vendor:** Kommo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 70 ## About Kommo Kommo is a complete Messaging CRM designed for businesses that communicate through WhatsApp, Instagram, Telegram, and other messaging apps. It unifies all conversations in one place to help teams build stronger relationships, streamline lead management, and make faster, data-driven decisions. What makes Kommo different Unified inbox across all channels Brings WhatsApp, Instagram, email, calls, and web-chat messages into a single dashboard so teams never miss a conversation. WhatsApp and Instagram CRM Captures leads directly from WhatsApp Business (Cloud API) and Instagram, instantly creating lead profiles and organizing them into customizable sales pipelines. No-code chatbots Delivers 24/7 lead qualification and automated support with a simple, visual builder that requires no programming skills. Workflow automation Automates repetitive tasks, follow-ups, and pipeline transitions, allowing teams to focus on high-value conversations and closing deals. Complete sales toolkit Includes chat, calling, email, broadcasts, web forms, lead capture tools, analytics dashboards, and a mobile app for iOS and Android. AI-powered tools Offers message suggestions, lead enrichment, conversation summaries, and automation enhancements to improve productivity. Fast setup Users can connect messaging channels, import contacts, and start managing leads within minutes. Free onboarding and multilingual support are included. Why businesses choose Kommo - WhatsApp CRM - Instagram CRM - Unified messaging inbox - No-code chatbots - Workflow automation - Analytics and reporting - Mobile CRM app - Easy setup with free onboarding Kommo is a messaging-first CRM that helps businesses deliver faster responses, automate customer communication, and close more deals. Try it for free today. ## Kommo Pros & Cons **What users like:** - Users love the **seamless integrations** of Kommo, allowing easy management and centralization of all their communication tools. (4 reviews) - Users appreciate the **intuitive and user-friendly interface** of Kommo, facilitating efficient management of communications and sales. (3 reviews) - Users appreciate the **automation features** of Kommo, as they effectively save time and organize follow-ups effortlessly. (2 reviews) - Users love the **intuitive and user-friendly interface** of Kommo, enhancing their management of conversations and leads. (2 reviews) - Users value the **task management features** of Kommo, enabling efficient organization and streamlined communication. (2 reviews) - User-Friendly (2 reviews) - Users value the **affordability** of Kommo, benefiting from special plans tailored for small businesses. (1 reviews) - Automation Focus (1 reviews) - Customer Support (1 reviews) - Users value the **easy access** to various programs through Kommo, enhancing versatility and market adaptability. (1 reviews) **What users dislike:** - Users feel that **expertise is required** for proper support, often lacking direct access to technical assistance. (2 reviews) - Users report **integration issues** with Kommo, experiencing slow support responses and unreliable connections with tools like Google Sheets. (2 reviews) - Users find the **learning curve steep** due to complex setups and slow support responses when configuring automations. (2 reviews) - Users feel the **limited customization** options hinder flexibility, making the setup process more challenging than necessary. (2 reviews) - Users experience **connectivity issues** with Kommo, often facing lag and slow updates that hinder productivity. (1 reviews) - Users find the **price prohibitively high** for small businesses, impacting accessibility and affordability. (1 reviews) - Users find Kommo **not intuitive** , struggling with complicated documentation and limited customization options for reports. (1 reviews) - Overwhelming Experience (1 reviews) - Sales (1 reviews) - Slow Loading (1 reviews) ## Kommo Reviews ### 1. Excellent software for the management of sales of my business **Rating:** 4.0/5.0 stars **Reviewed by:** Alfred C. | Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Kommo?** I like this system because it is so easy to use, even after the configuration this system practically works only in an incredible way. It is incredible to feel that you have a personal assistant in your business that carries everything for you safely and reliably, it is priceless. This system is quite simple, has an interface that is not overloaded, and is really versatile and intuitive. I like the large number of functions that this software has, since it allows me to integrate it with my emails, it also gives me the possibility to use widgets, and integrate them by means of the API, which allows me to simplify all the processes of my business. This system allows me to send messages to all potential clients through an application within the system instead of logging in and out of other programs. **What do you dislike about Kommo?** Something I can say I do not like is that in some screens, it is difficult to distinguish and see the scroll bars in some cases seems to be non-existent, making some of the controls disappear from my sight and at times it seems that they were hidden. I hope the technical support team can resolve this quickly. **Recommendations to others considering Kommo:** This system allows you to use it during a short test period in which you can enjoy and know all the benefits that this software has for you. Acquiring it now will be a real investment for your company. **What problems is Kommo solving and how is that benefiting you?** Thanks to this system I can have a direct contact with each client in order to have a more efficient lead management. Be able to track all activities including those that are automated. It is amazing how this system unifies all my sales work teams in one person, this with another system is not possible to have it. ### 2. CRM - "for ease of use" **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Kommo?** this is not as sophisticated as some CRM products I have used and therefore is very easy to use- I like the layout which is easy to navigate around. **What do you dislike about Kommo?** it does'nt have the option to calculate pricing/quotations **What problems is Kommo solving and how is that benefiting you?** For me the best benefit is the calendar reminder - saves me having to add the notes on microsoft and I am always forgetting to follow up on the clients in time. ### 3. amocrm review **Rating:** 5.0/5.0 stars **Reviewed by:** gary m. | mr, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2019 **What do you like best about Kommo?** I like that you can enter all client data in, and sort the pipeline by various classifications that are adaptable. The schedule segment for updates is amazingly important when timing out your subsequent prospective customer calls. Additionally, sufficiently disentangled for anybody to have the option to utilize. **What do you dislike about Kommo?** In the event that you employ a deal individual who does not use all capacities and information effectively, you will miss basic data when they leave the organization. So the product requires some observing and overseeing, anyway it is decent on the grounds that it is available to customization. **Recommendations to others considering Kommo:** Call and converse with the organization and investigate recordings on this CRM. Organization was exceptionally useful when we joined and set this up. **What problems is Kommo solving and how is that benefiting you?** Monitoring client leads and subsequent meet-ups that can prompt deals opportunity. Likewise, considering deals responsible in their every day exercises. ### 4. Extremely buggy product which slows my business. Waste of money and time. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Kommo?** I liked the demo and the sales person was helpful and experienced to answer all of my questions. Easiness of database import. The number of integrations like Mailchimp, Stripe, Fb, etc looked promising. **What do you dislike about Kommo?** - a poor set of macros for email templates. - lack of tracking events (like you can't see or move users who had read your email to a separated stage). - recurring issues with Gmail server simply blocked my emails to customers and support couldn't fix it for months. - reports section misses read email report information. - finally, the logic of my pipeline was broken, and customers simply got stuck and don't move further with my sales funnel. **Recommendations to others considering Kommo:** instead of working on mobile apps, you better fix the problems with a web version **What problems is Kommo solving and how is that benefiting you?** none ### 5. THE BEST IN THE WHOLE WORLD **Rating:** 3.5/5.0 stars **Reviewed by:** Juan J. | python programmer, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about Kommo?** I manage many accounts for different clients. Since we cannot choose our accounts and they are assigned to designated clients, we need to know how to deal with people. Each client is different and unique, which means you have to adapt to their style and needs. I really rely on amoCRM to obtain client information, using social media management features and progress tracking. This software allows me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me on track with the steps to follow. **What do you dislike about Kommo?** Frankly, I think the program offers too many features that can be quite confusing. I haven't tried all the features because I only use the ones that will help me in my work. **What problems is Kommo solving and how is that benefiting you?** Without a doubt, try it for yourself, great program! ### 6. amoCRM is a flexible sales tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Kommo?** I am enjoying flexibility of the CRM to adapt to our workflow and organization. We can really shape our leads, pipelines, and contacts to work as needed **What do you dislike about Kommo?** Being still a relatively new CRM, it's not incredibly easy to integrate with other software and tools we're using but I'm sure this will change. **Recommendations to others considering Kommo:** Be patient and take time to shape it into your own workflow **What problems is Kommo solving and how is that benefiting you?** AmoCRM has helped me prioritize leads and stay on top of tasks across the pipleine to close more sales ### 7. amoCRM a winner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2018 **What do you like best about Kommo?** It's easy to use, and has amazing automations. It's so easy to sue that it's nearly completely automatic, this is hands down spectacular! **What do you dislike about Kommo?** The availability to download your data is only available to the top plan, I think it should be available to all. **Recommendations to others considering Kommo:** It's really easy to set up and test, give it a try **What problems is Kommo solving and how is that benefiting you?** This CRM has provided a simple and easy to use solution for day-to-day sales and customer management. The other CRM that we had been using took too much time and so was not used properly. ### 8. The Crm with AMO **Rating:** 4.0/5.0 stars **Reviewed by:** Anna J. | Project Manager - New Store Development, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2018 **What do you like best about Kommo?** I like that you can track the performance and leads of the sales department and that the crm is iOS friendly. **What do you dislike about Kommo?** The customer support is lacking for users in the US which is important when so many features are available. **Recommendations to others considering Kommo:** It is easy to implement and a value for the money. **What problems is Kommo solving and how is that benefiting you?** With Amo we have gained more organization and follow through with potential customers which has allowed us not miss leads. We can communicate with each other internally and with our customers current and potential all in one system. Saves time and money. ### 9. Simple CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Sam (Bacon) O. | Account Executive, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Kommo?** the API integration was key for our team. The functionality and interface is clean as well. **What do you dislike about Kommo?** long term sales management could be a tad more difficult **Recommendations to others considering Kommo:** try it! It will be worth it! **What problems is Kommo solving and how is that benefiting you?** helps increate conversion rates ### 10. Simple interface with good functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Kommo?** It integrates with our in house software and is very user friendly **What do you dislike about Kommo?** Tablet/phone application needs to be improved **Recommendations to others considering Kommo:** Very efficient and user friendly for online leads and following up with its users **What problems is Kommo solving and how is that benefiting you?** Helping us get leads, follow up with clients and increase sales through analyses ### 11. Easy setup, great integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Kommo?** The setup is pretty easy, support is helpful The integrations with other products extend the power and usefulness the product. The Twilio integration is amazing. **What do you dislike about Kommo?** On some screens, it's hard to see the scrollbars or they are non-existent so some of the controls disappear below your view and are hard to get too. **What problems is Kommo solving and how is that benefiting you?** Contact and lead management. Activity and follow-up tracking, some automation. The key business driver is it allows me as a one-man sales team track a much larger pipeline than I could without the tool. ### 12. amoCRM **Rating:** 4.5/5.0 stars **Reviewed by:** Sitdikov V. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2015 **What do you like best about Kommo?** I have a great experience in working with CRM systems. But i have to choose. amoCRM. amoCRM - convenient and low-price system, that allow you to increase you incomes. amoCRM provides you wide amount of functions, which can make your work with customers easier and better. Just try it! We could see activities of every sales manager in dept., could have information about our entire sales dept. Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient. I recommend to try amoCRM to everyone, who is interested in profit and business development. **What do you dislike about Kommo?** If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours. **What problems is Kommo solving and how is that benefiting you?** I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales. Also one of the main advantages is appearance of mobile app. I can control all processec in my sales dept from all over the world. ### 13. Simple and technologically **Rating:** 5.0/5.0 stars **Reviewed by:** Павел . | Генеральный Директор, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2015 **What do you like best about Kommo?** In amoCRM i found something, that was not in the other - it is a combination of simplicity and convenience of interface and functionality. amoCRM system perfectly integrated with my IP telephone , email , website and landing page. **What do you dislike about Kommo?** From the outset there were some technical issues for the integration, but they were quickly solved with the help of the support. **Recommendations to others considering Kommo:** Try it and you will feel the difference. What used to be difficult, it is now easier than ever. **What problems is Kommo solving and how is that benefiting you?** I can equally convenient control the sales teams in my branches and the central office. Information about each customer is in instant access. I see online how closer am i to the goal and I can always make adjustments. I see the performance of each sales manager , and the entire department as a whole. amoCRM became for me the information center and the engine for sales department. The performance of sales managers has increased from 15 to 40 % ### 14. Very good CRM for lead management **Rating:** 4.5/5.0 stars **Reviewed by:** Павел . | ИТ-консалтинг для СМБ, миграция в облако, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2015 **What do you like best about Kommo?** Very simple and useful. Great API for customization and integration. Simple integration with telephony, sites, emails. Simple integration with other saas services and social networks. **What do you dislike about Kommo?** Not god for difficult and long in time (several months and more) sales. Small amount functions for customization in graphical interface. **Recommendations to others considering Kommo:** Best for lead management not for difficult and long in time (several months and more) sales. **What problems is Kommo solving and how is that benefiting you?** I prefer amoCRM to all other CRM systems for small and medium segments of business. This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site. If you would like to personalize your system just use API integration - it is the most simple method. One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price. I could see in amoCRM the ease and simplicity in working process. I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient. If you have lack of functionality, you can use widgets, located in the settings menu. ### 15. I recommend to all companies for the division sell and maintain the client database. **Rating:** 5.0/5.0 stars **Reviewed by:** Виталий . | Сео, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2015 **What do you like best about Kommo?** We are a digital agency and the process of selling our services is a key element in the development of the whole company. Before moving on amoCRM tried other systems, but without much success. After the introduction of amoCRM to our company, the average efficiency of sales increased by 15% and total revenue by more than 20%. Just want to point out the simplicity and ease of use of the system. New managers who come to us in the company master this program in a matter of hours and have been working there almost since the first day. And I like the head very convenient to manage Analytics and sales statistics. I recommend to all companies for the division sell and maintain the client database. **What do you dislike about Kommo?** Currently disadvantages not detected. Currently disadvantages not detected. **Recommendations to others considering Kommo:** Yes **What problems is Kommo solving and how is that benefiting you?** This is the best tool for conducting sales ### 16. amoCRM - the best choice for us **Rating:** 5.0/5.0 stars **Reviewed by:** Mikhail S. | Owner, CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2015 **What do you like best about Kommo?** It has rich functionality, but it is quite simple and user-friendly. Interface is not overloaded, its really intuitive. A lot of convenient functions, such as e-mail integration, ability to use widgets, for example, to phone customers directly from amoCRM, api integration – all of it could simplify doing your business. You could customize your amoCRM system to fit your business processes. It doesn’t require programming skills, only your desire. If you met a trouble using amoCRM, just contact to their customer service. They will answer all your questions and help to solve problems. **What do you dislike about Kommo?** We didn't have any problems with tis product. **Recommendations to others considering Kommo:** To try trial period and find out all benefits for your bussines **What problems is Kommo solving and how is that benefiting you?** Now we have: - CRM - Analytics - Control We increased our sales. ### 17. amoCRM is good for B2B **Rating:** 5.0/5.0 stars **Reviewed by:** Yuri Z. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2015 **What do you like best about Kommo?** amoCRM is a good system for small and middle size companies. Firstly, it has a very friendly user interface. Each button on the right place. There is no need to read the documentation to understand the system. Secondly, prepared business sales process and key metrics are built into the system. There is no need to wrestle with how to structure the sale. Everything has been thought out for you. Thirdly, managers like system! They are happy to start working in it. And finally, in amoCRM there are many ready-made integrations - the so-called widgets. Thus we can easily and without programming connect CRM system to our site by Wordpress. **What do you dislike about Kommo?** Mobile application does not install on my Nexus tablet. **Recommendations to others considering Kommo:** Try amoCRM **What problems is Kommo solving and how is that benefiting you?** Increase conversion of sales department ### 18. Really easy CRM system for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Viktor D. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2015 **What do you like best about Kommo?** - Easy UI - API & widgets - Fast support **What do you dislike about Kommo?** - No documents editor - Only sales process **What problems is Kommo solving and how is that benefiting you?** I’ve been using amoCRM for more than 3 years now, at first as a customer and now we are their integrator partner. The system is very simple and versatile at the same time. It looks like a "little" Salesforce. You can write your own modules to modify the interface. There is a comprehensive API that enables you to provide integrations with other systems. UI is really handy. I recommend it. ### 19. amoCRM is the best system for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2015 **What do you like best about Kommo?** I chose a CRM system for a small web studio for a long time, reviewed about a dozen options, and settled on amoCRM because it is the most convenient and thoughtful application. And here's why: 1) The developers managed to introduce the amazingly rich functionality while not overloading the interface, keeping it simple and understandable; 2) Initially, the system contains only what you need and nothing more, and customizing the system to fit your business processes is a pleasure; 3) If suddenly you realize that something is missing, then finalizing it is not a big problem, and for this, there are rich opportunities; We are grateful to amoCRM for releasing a terrific product! **What do you dislike about Kommo?** I have not found any items I dislike. The system is beautiful and stable. **What problems is Kommo solving and how is that benefiting you?** Client calculation. ### 20. amoCRM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2013 **What do you like best about Kommo?** Love the simplicity of the system and how efficiently I can get through my day to day sales tasks. Also really like the email integration, widget partners and the custom fields. **What do you dislike about Kommo?** Some features are not as intuitive as I had expected. I've experienced some difficulty with exporting. But other than that, really great overall experience. ## Kommo Discussions - [I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) - 1 comment, 1 upvote - [View Kommo pricing details and edition comparison](https://www.g2.com/products/kommo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+01%3A58%3A34+-0500&secure%5Bsession_id%5D=d08117b7-82ab-48d8-98d0-0709517c7e9e&secure%5Btoken%5D=42c6d322728d210b461c91d3e7babf07a9b707f13ebad9a4a46842c46e6e7a2f&format=llm_user) ## Kommo Integrations - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Kommo Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Kommo Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,282 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,054 reviews)