Kommo Reviews & Product Details

Kommo is a comprehensive Messaging CRM solution designed to assist businesses that rely on messaging platforms such as WhatsApp, Instagram, Telegram, and others for communication. By consolidating all conversations into a single, user-friendly interface, Kommo enables teams to enhance their relationships with customers, streamline lead management processes, and make informed, data-driven decisions. This innovative CRM is particularly beneficial for businesses that prioritize customer engagement through messaging apps. With its unified inbox, Kommo allows users to manage communications from various channels—including WhatsApp, Instagram, email, calls, and web chat—within one dashboard. This feature ensures that no conversation goes unnoticed, facilitating timely responses and fostering stronger connections with clients. The ability to capture leads directly from WhatsApp Business and Instagram further enhances its utility, as it automatically creates lead profiles and organizes them into customizable sales pipelines. One of the standout features of Kommo is its no-code chatbot functionality. This allows businesses to implement 24/7 lead qualification and automated support without requiring any programming expertise. The simple visual builder empowers users to create chatbots that can handle inquiries and engage with potential customers around the clock, ensuring that opportunities are not missed. Additionally, the workflow automation capabilities streamline repetitive tasks, follow-ups, and transitions within sales pipelines, allowing teams to concentrate on high-value interactions and closing deals. Kommo also offers a complete sales toolkit that includes chat, calling, email, broadcasts, web forms, lead capture tools, and analytics dashboards. The mobile app for both iOS and Android ensures that users can manage their communications and leads on the go. With AI-powered tools that provide message suggestions, lead enrichment, and conversation summaries, Kommo enhances productivity and supports teams in making quicker, more informed decisions. The setup process for Kommo is designed to be quick and efficient, enabling users to connect their messaging channels, import contacts, and begin managing leads within minutes. With free onboarding and multilingual support, businesses can easily transition to this messaging-first CRM. Overall, Kommo stands out as a powerful tool for businesses looking to improve their customer communication, automate processes, and ultimately drive sales growth.

Seller

Kommo

Discussions

Kommo Community

Languages Supported

English, Indonesian, Portuguese, Russian, Spanish, Turkish

Solution Type

All-in-One

Overview by

Egor Kovalchuk (CEO at amoCRM)

Used by CallRail and 2 others

Beta

Pricing

Pricing provided by Kommo.

Base

$15.00

Per User Per Month

View More Pricing Information

Kommo Integrations

(18)

Verified by Kommo

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Kommo Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kommo, and what problem is it built to solve?

Kommo is a CRM built around messaging as the core of the customer journey. It brings channels such as WhatsApp, Instagram, Telegram, email, and calls into one inbox, while helping teams capture leads and manage qualification and follow-up through no-code automations.

What languages does Kommo support?

Kommo supports 6 languages: English, Indonesian, Portuguese, Russian, Spanish, and Turkish.

What company sizes and industries is Kommo the best fit for?

Kommo’s positive user experiences are concentrated among small businesses, with mid-market and enterprise teams also represented. The industries with the clearest presence include marketing, IT, and hospitality, alongside other varied sectors.

Small businesses: The most prominent company-size segment.
Mid-market: Also well represented among teams using Kommo.
Enterprise: Present, including teams managing customer conversations and sales pipelines.
Marketing and IT: Frequently represented industry groups.
Hospitality and travel: A recurring use context for organizing inquiries and follow-ups.

How long does it take to implement Kommo across a team?

Kommo is most often up and running in under a month, though reported implementation experiences range from less than a day to several months.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Less common
1–3 months	Less common
3–6 months	Occasional

What customer support options does Kommo provide, and how do users find the overall support experience?

Kommo provides support through email/help desk, chat, and phone, along with a knowledge base and 24/7 live-rep support. The experience is mixed: users describe helpful, quick guidance, but others encounter slow responses or difficulty getting clear assistance with technical questions and setup.

What is the experience like for teams switching to Kommo from another tool?

Switching to Kommo is often about bringing lead management and customer conversations together, especially when a previous tool lacks messaging integrations, clear sales pipelines, or automation. Users describe moving from tools such as Pipedrive, Interakt, Zoho, Salesforce, and marketing or workflow platforms to gain a more visual way to track leads, automate follow-ups, and manage conversations in one place. Some find the transition straightforward, while others need time to configure the system and learn its advanced options.

What tools and platforms does Kommo integrate with, and how do these integrations help users get more value from the product?

Kommo offers 18 integrations, helping teams connect customer messaging with marketing, commerce, and workflow tools.

Messaging and social channels: WhatsApp API, WhatsApp Business Platform, Instagram for Business, Facebook for Business, and TikTok.
Marketing and commerce: Google Ads, RD Marketing, and Shopify.
Automation and developer tools: Make, n8n, Zapier, and Claude.

In daily use, these connections can bring conversations and lead sources into the CRM and link sales activity with marketing or downstream workflows, reducing the need to switch between separate tools.

What features or capabilities could make Kommo even more useful?

Kommo could be more useful with deeper reporting and simpler ways to build and adjust automations. Users also point to opportunities to make mobile work more complete and convenient.

More flexible reporting: Add customizable dashboards and more options for analyzing sales and campaign performance.
Simpler automation setup: Make workflows easier to configure and adjust, with clearer guidance for common processes.
Stronger mobile tools: Improve the mobile experience, including the ability to manage workflows and make changes while away from a desktop.

G2 reviews are authentic and verified.

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Gabriel L.

Analista de Monitoramento - Pleno - BTG Pactual

Small-Business (50 or fewer emp.)

2/11/2026

"Efficient CRM for Sales and Customer Communication"

4/5

What do you like best about Kommo?

What I like most about Kommo is how intuitive and user-friendly the platform is. The interface makes it easy to manage conversations, leads, and sales pipelines in one place. I also appreciate the automation features, which save time and help keep follow-ups organized. It’s very practical for teams that want better visibility and control over their customer communication. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes the initial setup can feel a bit overwhelming, especially when configuring automations and integrations. It may take some time to fully understand all the available features. Additionally, some advanced customization options could be more flexible, but overall the experience has been positive. Review collected by and hosted on G2.com.

What problems is Kommo solving and how is that benefiting you?

Kommo helps centralize customer communication from different channels into a single platform. This reduces missed messages and improves response time. It also helps track leads more efficiently and move them through the sales funnel with better organization. As a result, it increases productivity and provides clearer visibility into sales performance. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello Gabriel,

Thank you for sharing your experience with Kommo! We’re delighted to hear that the intuitive interface, centralized communication, visual sales pipelines, and automation features have helped your team manage leads more efficiently, improve response times, and stay organized with follow-ups.

We also appreciate your honest feedback regarding the initial setup, automation configuration, integrations, and advanced customization options. We understand that exploring all the available features can take some time, and your suggestions are valuable as we continue working to make Kommo more flexible and easier to configure.

Thank you again for your thoughtful review and for being part of the Kommo community! 🚀💙

Current UserValidated ReviewerIncentivizedSource: Seller invite

jackie G.

Cabeleireira

Small-Business (50 or fewer emp.)

4/28/2026

"Perfect Integration with WhatsApp, Excellent for Managing Leads"

5/5

What do you like best about Kommo?

I use Kommo to centralize all my WhatsApp interactions in one place. It helps me organize the sales funnel and ensures that no customer goes unanswered, making it easier to track each negotiation. I like the visual and intuitive interface of the sales funnel (pipeline), as it makes moving customer cards from one stage to another easy, making day-to-day management very smooth. The native integration with WhatsApp is impeccable and works seamlessly. Additionally, the transition to Kommo was positive, as the team quickly adapted to the visual interface, reducing the time spent on training and increasing agility in service. The initial setup process was surprisingly simple, with the funnel stages setup being very intuitive and the connection with WhatsApp done in a few minutes through the QR Code. The setup assistant guided the first steps well, allowing the tool to be operational for the team in less than a day. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I believe that the reports and analytics section could be more in-depth. Although the basic data is there, I miss more customizable dashboards for more complex metrics. Additionally, when the volume of messages on WhatsApp is very high, the interface can occasionally be slow when loading the full history. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi Jackie,

Thank you for your detailed review! We're delighted to hear that Kommo's native WhatsApp integration, visual pipeline, and intuitive interface have helped your team centralize customer conversations, manage leads more efficiently, and speed up onboarding. It's especially rewarding to know that your team was able to get started quickly and adapt to the platform with ease.

We also appreciate your thoughtful feedback regarding reports, analytics, and performance when handling high volumes of WhatsApp messages. Insights like yours are incredibly valuable as we continue improving the platform and expanding its capabilities to better support growing businesses.

Thank you once again for your trust and for being part of the Kommo community! 🚀💙

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Verified User

Small-Business (50 or fewer emp.)

10/7/2026

"Intuitive and Effective in Lead Management, but Needs Better Integrations"

4/5

What do you like best about Kommo?

I like that Kommo is very intuitive and user-friendly, which makes it easy to learn and also simple to explain to a client. Additionally, the initial setup was intuitive and although I had some questions, the support team was able to guide me. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

It was confusing to integrate Meta's CAPI, I wasn't sure if it was working correctly. I also had some bugs when creating broadcasts and sending them for approval, which was frustrating. My campaign didn't seem to receive events from Kommo, although it was resolved over time. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi,

Thank you for taking the time to share your experience with Kommo!

We're happy to hear that you find Kommo intuitive and user-friendly, and that the platform makes it easy for you to learn, set up, and explain to your clients. It's also great to know that our support team was able to guide you when you had questions during the initial setup.

We appreciate your feedback regarding the Meta CAPI integration and the issues you experienced with broadcasts and event tracking. We understand how frustrating it can be when you're unsure whether an integration is working correctly or when technical issues affect your campaigns. Your feedback is valuable and helps us identify areas where we can make these processes clearer and more reliable.

We're glad that Kommo is helping you organize your leads and commercial processes while making it easier to reach your database quickly.

Thank you again for your review and for being part of the Kommo community! 🩵🚀

Best regards,

Kommo Team 🚀

Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated

Verified User in Hospitality

Enterprise (> 1000 emp.)

Updated 8/20/2026

Originally submitted 8/17/2026

"A Practical CRM for Managing Leads and Conversations"

4/5

What do you like best about Kommo?

What I like most is having conversations, leads, and follow-up tasks in one place. The visual pipeline makes it easy to see where each lead stands, while the automation features help reduce repetitive work. It is especially useful when managing conversations from different messaging channels without constantly switching between tools. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Some of the reporting options feel limited when I need a more detailed view of performance. The mobile app is useful for quick checks, but it is not always as smooth as the desktop version. More flexible reports and a more consistent mobile experience would make Kommo better. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing your thoughtful feedback!

We’re glad Kommo helps you keep leads, conversations, and follow-up tasks organized in one place.

We also appreciate your comments about reporting flexibility and the mobile experience, these insights are valuable as we continue improving the platform.

Thanks for choosing Kommo.

Validated ReviewerIncentivizedSource: Seller invite

Marjorie V.

Analista Comercial Pleno

Small-Business (50 or fewer emp.)

5/28/2026

"Intuitive and Efficient, But Customization Can Improve"

4.5/5

What do you like best about Kommo?

I use Kommo to organize and optimize customer relationships. The platform greatly assists in processes and in tracking the sales funnel. With the platform, I avoid losing information, as everything is recorded and centralized, which helps to have control over the leads. I like the practicality and ease of the platform, everything is very intuitive and this makes my day more agile and productive. The initial setup was very practical. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The part about customization. Some automations require several steps to configure; if it were more visual, it would help. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi Marjorie,

Thank you for sharing your experience with Kommo! We're happy to hear that our platform has helped you organize customer relationships, centralize information, and manage your sales pipeline more efficiently. It's great to know that the intuitive interface and easy setup have made your daily work more productive.

We also appreciate your feedback about the customization and automation setup. We understand that making automations more visual and easier to configure would improve the overall experience, and we'll be sure to share your suggestions with our product team.

Thank you again for your valuable feedback and for being part of the Kommo community! 🚀💙

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Verified User in Human Resources

Small-Business (50 or fewer emp.)

7/25/2026

"Perfect CRM for messenger-based sales"

4.5/5

What do you like best about Kommo?

Honestly, the best part is having all our WhatsApp, Insta, and message chats in one place. It keeps our pipeline clean and means we actually reply to leads fast without constantly switching apps. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

There’s a bit of a learning curve when you’re first setting up the automations and integrations. It takes some trial and error to get everything flowing exactly how you want it. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hi,

Thank you for sharing your experience!

We’re glad Kommo helps your team manage conversations from multiple messaging channels in one organized pipeline, respond faster, and avoid missing valuable leads.

We also appreciate your feedback about the initial learning curve and are continually working to make automations and integrations easier to set up.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Dirmil Prefabrik E.

Digital Marketing Manager

Small-Business (50 or fewer emp.)

8/10/2026

"WhatsApp Reply Automation Made Easy"

5/5

What do you like best about Kommo?

Replying to WhatsApp messages with the help of automation. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

There are different values at each step in sales bots, such as the rate and number of incoming messages; it's not possible to see these statistics separately here. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing your feedback!

We’re delighted that Kommo’s WhatsApp automation helps you respond to messages more efficiently.

We also appreciate your suggestion regarding separate performance statistics for each Salesbot step. Insights like yours help us identify opportunities to improve reporting and make automation results easier to evaluate.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

7/29/2026

"Great CRM for Messenger-Based Sales, Though Reporting Is Basic"

4.5/5

What do you like best about Kommo?

What I like most is how smoothly it handles WhatsApp and Instagram messages in one place. Moving leads through the visual pipeline is super clear, and the automated chat flows save our team a lot of manual follow-up time. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

"The reporting and analytics features are a bit basic. It’s totally fine for daily messaging, but building custom reports or digging deeper into team metrics can be tricky Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing your experience!

We’re glad Kommo helps your team manage WhatsApp and Instagram conversations, organize leads through the pipeline, and reduce manual follow-up time.

We also appreciate your feedback on reporting and custom analytics.

Insights like yours help us identify where we can make Kommo even more flexible and useful for growing teams.

Current UserValidated ReviewerIncentivizedSource: Seller invite

LIAV C.

diretor

Small-Business (50 or fewer emp.)

9/15/2026

"Integration with other software and robust CRM, the most complete on the market"

5/5

What do you like best about Kommo?

THE INTEGRATION WITH OTHER SOFTWARE, THE CRM! Review collected by and hosted on G2.com.

What do you dislike about Kommo?

WhatsApp, not showing the contact's photo, not sending stickers Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi,

Thank you for your review and for sharing your experience with Kommo!

We're glad to hear that our CRM capabilities and integrations with other software are helping you manage customer service and organize your leads more effectively.

We also appreciate your feedback regarding WhatsApp features, such as contact profile photos and sticker support. Feedback like yours helps us better understand our users' needs and identify areas where we can continue improving the platform.

Thank you for being part of the Kommo community!

Best regards,

The Kommo Team

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated

Rabia Y.

owner

Small-Business (50 or fewer emp.)

7/21/2026

"Business Management System"

5/5

What do you like best about Kommo?

A perfect management system for businesses. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Some advanced features require initial setup and time to learn, but once configured, the platform works smoothly. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Dear Rabia,

Thank you for taking the time to share your feedback. We are delighted to hear that Kommo has become a valuable business management solution for your team, helping you centralize customer conversations, manage leads, and automate follow-ups more effectively.

We also appreciate your comments regarding the initial setup and learning process for some advanced features. Your feedback is important to us, and we are pleased to know that, once configured, Kommo delivers a smooth experience that supports faster response times, improved efficiency, and fewer missed sales opportunities.

Thank you for choosing Kommo.

Current UserValidated ReviewerIncentivizedSource: Seller invite

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Verified User in Internet

•

Last activity over 6 years ago

I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?

1 Upvote

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