Ameyo by Exotel Cloud Contact Center Reviews & Product Details

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences.

Seller

Exotel

Discussions

Ameyo by Exotel Cloud Contact Center Community

Languages Supported

Arabic, German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Suraj Vishwakarma (Quality and Buisness Analyst)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

18 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 251 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Ameyo by Exotel Cloud Contact Center Integrations

(3)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Abhitesh K.

System Administrator

Mid-Market (51-1000 emp.)

5/25/2022

"Ameyo Call center application is very user frendaly and easy to manage"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Easily set up a campaign and assign users easly. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Sometimes their support team gives a very slow responce. Review collected by and hosted on G2.com.

Darshan R.

Work Force Manager

Mid-Market (51-1000 emp.)

7/26/2022

"There are lot of VPN Issues where agent is unable to login to Webrtc and ends loggin into Extension"

3.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

In terms of Reporting and Dashboard view its good Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Lot of issues with Agent Logins as mentioned above - VPN is the Highest number of issue we receive on a daily basis Review collected by and hosted on G2.com.

olga v.

customer experience manager

Enterprise (> 1000 emp.)

9/1/2022

"SIMPLE FAST AND EFFECTIVE"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

dashboard reports, Escalation of tickets, Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The fact that you cannot shift+f3 to correct the caps Review collected by and hosted on G2.com.

Jasjeet S.

Operations Manager

Mid-Market (51-1000 emp.)

7/26/2022

"It has advanced features such as smart IVR, live call tracking and business specific configurations"

4/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

User-friendly, convenient and flexible to integrate with CRM software. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Realtime reports are not correct and call recording portals get stuck oftenly. Review collected by and hosted on G2.com.

Thamim A.

Assistant General Manager

Enterprise (> 1000 emp.)

11/9/2022

"Good"

5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ticketing portal API for client' issues and update Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

There is nothing in dislike as we are using Ticketing portal only Review collected by and hosted on G2.com.

Harsha H.

Project Manager

Financial Services

Mid-Market (51-1000 emp.)

11/9/2022

"Very Effective Tool"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

The Reporting tool and the features available Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Cant hear when their support team calls us for issue resolution Review collected by and hosted on G2.com.

Rajat G.

Head Contact Centre

Mid-Market (51-1000 emp.)

8/10/2022

"We have been using the services for almost 5 years and services are exceptional"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

User-friendly, Real-time Monitoring with 360-degree view and good reporting tools Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

yet to come across with a major constraint or limitation , ticket resolution have little room for improvement. Review collected by and hosted on G2.com.

Pooja D.

Quality Manager

Mid-Market (51-1000 emp.)

7/26/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Using Admin Supervisor and User accounts"

4.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Campaign wise monitoring and live tracking Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

All multiple campaigns live monitoring is not available on a single page for super boss in clouds license feature Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/20/2021

"Ameyo Omni Channel is good."

3.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo Omni solution is good because all the platforms (Like call mail selfcare ) at a single page. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Voice recording format is horrible. consumption of disk space is more then 8 to 10 times higher to other dialer. Review collected by and hosted on G2.com.

Recommendations to others considering Ameyo by Exotel Cloud Contact Center:

If you are using multiple channels then the Ameyo solution is very good as your all requirements are fulfilled on one platform. Review collected by and hosted on G2.com.

What problems is Ameyo by Exotel Cloud Contact Center solving and how is that benefiting you?

All the platforms like call, mail, self-care and social media ) at a single page. Review collected by and hosted on G2.com.

Johney V.

AREA COLLECTION MANAGER

Enterprise (> 1000 emp.)

7/26/2022

"Ameyo App Review"

3.5/5

What do you like best about Ameyo by Exotel Cloud Contact Center?

It is easy to hide personal contact information from the customers. We can call people anonymously. Which is as per RBI. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Mobile app is quite slow as compared to website version. Some technical glitches still need to be addressed. Review collected by and hosted on G2.com.