Ameyo by Exotel Cloud Contact Center Reviews & Product Details

The best thing about the Ameyo is that it is user-friendly, and you will get international and domestic calls available. You can track how many calls are individually made and how many calls have been connected or not connected. Review collected by and hosted on G2.com.

The dislike about the Ameyo price is too high. After 30mins of calls automatically, the call will be disconnected, and it is tough to reach customer support sometimes; they will blame the network provider. Review collected by and hosted on G2.com.

It has so many options but it helps get the calls instantly plus I can easily audit calls with the voicelog option. Review collected by and hosted on G2.com.

As of now I haven't find anything which I don't like abt ameyo. Review collected by and hosted on G2.com.

Ameyo is customer engagement that enables us to connect with the customer. Ameyo is user-friendly software whether the user is new or frequent. Ameyo allows both domestic and international calls and can be customized whether you should receive incoming calls or only outgoing ones. Review collected by and hosted on G2.com.

Some of the dislikes of Ameyo are the high cost, it crashes often, and we have to refresh it repeatedly. There is no mobile version of Ameyo available. Reaching customer care of Ameyo is hard. Review collected by and hosted on G2.com.

The best thing about Ameyo is that it ensures safe and secure calls with clients without revealing our personal contact with them. It records all our conversations with the clients and saves the recordings in the cloud. Review collected by and hosted on G2.com.

Ameyo crashes a lot; we need to refresh it often. Ameyo sometimes lags, and it takes a few times to regain the connection. There is no Ameyo mobile version, and it is hard to do the dialing through Ameyo in mobile version. Review collected by and hosted on G2.com.

Ameyo integrates with my CRM and pulls all my call history records. Ameyo offers us excellent audio connectivity for both domestic and international calls. With Ameyo, we can also send custom messages to customers. Review collected by and hosted on G2.com.

Ameyo portal shows server down error code often. Ameyo customer care is always busy, poor response from the customer care team. Ameyo is costlier than Kaleyra software. Review collected by and hosted on G2.com.

Ameyo can be used to connect not only to domestic customers it can also be used to connect international customers without any interruption. It is one of the best customer experience management solutions in the market Review collected by and hosted on G2.com.

Even though Ameyo is one of the best customer experience management solutions, when used in full capacity, it Lags a bit. The cost of implementing and managing Ameyo in an organization is high Review collected by and hosted on G2.com.

Ameyo is user-friendly and straightforward, and the campaign selection and login features are excellent.

We can control and adjust calling/ concall / changing extensions and agent self-monitoring.

Call details with the campaign, disposition and custom time selection features are very beneficial for call centers.

We can control agents' time utilization, including their Breaks, campaign, and other activity. Review collected by and hosted on G2.com.

We can operate only on PRI in Ameyo software.

TDM is not working in Ameyo.

Report generation is pretty complex, and admin control should also be increased.

Integration feature is not possible with CRM software. Review collected by and hosted on G2.com.

Ameyo integrates quickly with all my CRM tools, like LeadSquared, Salesforce, and Zoho CRM, offering excellent connectivity. I can track my reports, call history, and call recordings here. Review collected by and hosted on G2.com.

The one thing I dislike about Ameyo is that the Ameyo server breaks down at least 2 or 3 times a month. The mobile version also not that good, and the spam clearance also takes time. Review collected by and hosted on G2.com.

We can make outbound and inbound calls, and the call connects without any hassle, as there are no issues while talking to the customer. Connecting with the customer makes them feel more secure, as we, as a company, call the customer and provide the details. This is more effective in a customer service company, as it plays a vital role in the customer experience. The customer feels supported and connected to us, as the call connects easily and with perfect sound. Review collected by and hosted on G2.com.

Everything is excellent, especially the Ameyo calling feature, which is very smooth and easy. Review collected by and hosted on G2.com.

Its glitch-free user interface is so simple that no formal training is required to use this; its outbound and inbound customer care setup is simple, easy to understand and use, and integrated with my salesforce, so click-to-call and similar features are working fine so far. Review collected by and hosted on G2.com.

Not much about dislikes in this software, just a few suggestions that they need to train their customer care and support staff so that customer's queries and problems can get resolved quickly and the second thing is that the recordings of calls need to be downloaded within 30 days to keep safe else all recordings get deleted. Review collected by and hosted on G2.com.