Aircall Reviews & Product Details

The overall look of the app is modern, and it’s easy to find what you’re looking for. It integrates well with Zendesk, syncs with our contacts, and updates the phone book in Aircall. The Windows app is fast and loads without any issues. For our business, the price is the most competitive. They respond to our support tickets quickly and thoroughly, and their AI chatbot helps us when we get stuck. Review collected by and hosted on G2.com.

Sometimes my computer hardware interferes with the call, and the other person can’t hear me. I’ve found it helps to make sure there aren’t too many audio devices connected at once, since that can confuse the application. Review collected by and hosted on G2.com.

What I like the most is that I can communicate with my clients in an incredible way. They appreciate receiving calls without SPAM and tell me that everything sounds loud and clear. The interface is very, very user-friendly and easy to use. Personally, I don't use integrations with other systems, but I do use it to promote my system. Additionally, its Artificial Intelligence helps me transcribe calls correctly when I can't hear them. Review collected by and hosted on G2.com.

I don't like that it takes a long time to load calls when I want to listen to them again. Also, changing numbers usually takes a while when we request that process with Aircall's customer service team. Personally, I feel that it also lacks the ability to integrate with other systems or independent CRMs. Review collected by and hosted on G2.com.

I like the ease of making calls with Aircall and the support it offers with quick solutions. I also appreciate that it is constantly updated. It helps me a lot with call transcription and the ease of interaction with the client, as it has several lines that make it easier to contact clients and prospects. Another thing I enjoy is that all calls are recorded, so if I don't remember something the interlocutor told me, I can listen to the audio and keep the correct information. Additionally, the initial setup was very easy and user-friendly, which is something I value greatly. Review collected by and hosted on G2.com.

I would recommend that there be a way to filter all calls with audio and that they can be listened to by duration. It would also be useful to have a section where successful calls are mentioned and to be able to detect who hung up the call, the interlocutor or the advisor. Review collected by and hosted on G2.com.

I love that I can review the tracking of my prospects and check what they told me word for word, both with the summaries from artificial intelligence and by listening to the calls again. This is what I do for a living and, honestly, I love it.

The interface is super user-friendly. It's also fast at receiving and sending calls; it's rare when it can't be used. I really feel that every penny was worth it.

My last request was to have my numbers changed, and that process does take a bit of time. Review collected by and hosted on G2.com.

I don't like that it takes a while to change the numbers when you request it, just as there are times when it doesn't immediately provide the recorded call audios, it can take up to half an hour for an audio to appear. Review collected by and hosted on G2.com.

The Smart Flow call tree builder is one of Aircall's best features. It's intuitive and easy to use, making it quick to create and update call routing without a steep learning curve. One feature that has saved us a significant amount of time is the ability to copy an existing call tree and use it as a template for new numbers. Instead of building each flow from scratch, we can duplicate, customize, and deploy it in minutes. Combined with Aircall's responsive and knowledgeable customer support, it has made managing our phone system much more efficient.

What I like best about Aircall is their outstanding customer service and support. Their team is responsive, knowledgeable, and genuinely helpful whenever we've had questions or needed assistance. Issues are addressed quickly, and they work with us to find effective solutions, making the overall experience smooth and reliable. Review collected by and hosted on G2.com.

The biggest area for improvement is performance under extremely high call volumes. We've experienced issues where calls are occasionally routed to the wrong agents instead of following the configured call distribution rules. This has primarily occurred on phone numbers handling several thousand calls per day (5,000+), making it seem like the platform struggles to consistently manage very large call volumes. Improving the reliability and scalability of call routing in these high-volume scenarios would make Aircall an even stronger solution for enterprise organizations. Review collected by and hosted on G2.com.

What I like best about Aircall is how easy and convenient it is to use. The platform makes it simple to manage calls and communicate with customers efficiently. I also like that it helps keep everything organized and makes the calling process feel smooth and straightforward. Overall, it’s a reliable tool that makes my day-to-day work much easier. Review collected by and hosted on G2.com.

One thing I dislike about Aircall is that there can occasionally be minor connectivity or call-quality issues. There is also a slight learning curve when getting familiar with all the features. However, overall, these are relatively minor issues, and the platform is still very useful for managing calls efficiently. Review collected by and hosted on G2.com.

I really appreciate how Aircall keeps the steady flow of incoming calls organized by neatly sorting them into categories like missed, assigned, current, and past. This organization ensures that I can easily follow up with the right customer without losing track, even during a busy weekend. The interface requires minimal effort from me since everything is exactly where I expect it to be, allowing me to seamlessly pick up a conversation from where it left off. Additionally, I love the flexibility of switching to my mobile when I need to move around the site, which ensures I remain reachable and on top of calls without any disruptions. Review collected by and hosted on G2.com.

There is no way to load your own audio file as a ringtone, which sounds trivial until the colleague beside me is set to the very same tone. More than once I have reached for my phone only to find it was theirs ringing all along. A little room for customizing the sound would settle that easily enough. Beyond the ringtones, it would help if I could add a quick note to a call the moment it ends and have it stay with that customer's record, since capturing a detail while it is fresh saves me piecing the conversation back together later, and clearer alerts when several calls arrive at once would make a busy weekend easier to manage without one slipping past me. Review collected by and hosted on G2.com.

It has helped me a lot because they give us options to call more numbers and I always end up having more contact, which has allowed me to reach my prospects. I like its speed and effectiveness. For the numbers that didn't answer on the personal phone line, with the Aircall system it does work and they do answer. The initial setup was very simple, they just gave us an email to log in and the password, and it was very easy to use the system from within. I totally recommend it, it's super good. Review collected by and hosted on G2.com.

Well, so far everything is perfect, the truth is the system is very good. Review collected by and hosted on G2.com.

I appreciate that Aircall helps us avoid the high costs of making calls through local networks, and it's great for staying connected with international customers. I like being able to call multiple countries and the added benefits like SMS functionality and the power dialer. The SMS feature is useful for communicating in text, and the power dialer saves time by letting me call multiple customers efficiently without having to redial every number. The setup was easy; activating it with the code and link from the email was straightforward. I also value the dashboard for monitoring team progress and quality, which is very useful for conducting quality assessments and giving feedback. Review collected by and hosted on G2.com.

When I finish dealing with a certain customer, Aircall keeps the customer on the right-hand side as the main contact to be dealt with. Sometimes, when I'm trying to send an SMS to a different customer, the previous customer hasn't been removed and updated to recent contacts, so I end up sending the SMS to the wrong person. Review collected by and hosted on G2.com.

I really like the Aircall dashboard—I find it easy to maneuver and user-friendly, with all the information at a glance. The analytics are incredibly helpful for showing which customer issues are at the top of the list and for assessing agent performance. I appreciate the live monitoring feature, allowing me to see which agents are on a call and for how long, and even tap into calls if they need assistance. I love the AI assistant and am excited about the new 'Ask Aircall' feature. The call settings and the ability to set up tags for reporting are very useful. I also find the call flow setup useful, especially for adjustments needed during holidays or meetings. Additionally, the integrations you offer are great, and the Aircall representative assigned to us is very helpful, responding quickly to emails. Overall, Aircall is a really great tool. Review collected by and hosted on G2.com.

Honestly, I can't really think of anything right now. So far, so good. It's been a lot of upgrades to the tool. Over the years that we've used it, I'm trying to think: is there anything I would change? You know what? I think the only thing I would change is the app itself. It would be really great to be able to remove chats after you respond. That's the only thing I can think of at the time. It's really annoying to keep seeing all of those chats. If we could remove them, that would be great. Review collected by and hosted on G2.com.