What do users say?

The demo was really helpful in understanding the overall Agentforce capabilities. I liked how the agent can understand user intent, access Salesforce data, and take actions instead of just providing responses. The end-to-end Service Cloud use case was particularly useful. It would be great to see more real-world use cases and integration scenarios in the next session. Review collected by and hosted on G2.com.

I don’t have anything to say which I sis not like Review collected by and hosted on G2.com.

I like how Agentforce Sales allows us to pull information across multiple records just by asking the agent, making it easier for our sellers. I also appreciate that everything is included in one platform, with multiple systems feeding data in, whether it's customer success needing information from sales or vice versa. This integration makes things a lot easier for our organization. Review collected by and hosted on G2.com.

I wish the interface was a little bit more visually appealing. It's very text-heavy. I know that I've seen some things and it's getting better. And then two is just a data problem that has nothing to do with the actual agent itself, and they're making strides to make that better. Review collected by and hosted on G2.com.

Very helpful session and useful session a Review collected by and hosted on G2.com.

I like how Agentforce Sales brings CRM data, sales processes, automation, and AI assistance into one platform. It helps sales teams spend less time on administrative tasks and more time engaging with customers, while providing a centralized view of opportunities, accounts, and customer interactions. Review collected by and hosted on G2.com.

Help sales reps sale quicker and more efficiently Review collected by and hosted on G2.com.

Build an agent” can disguise a lot of implementation work. The demo experience is relatively straightforward; production quality is another matter. You still need reliable data, permissions, grounding, actions, guardrails, evaluation, observability and exception handling. Salesforce itself recommends limits such as no more than 10 actions per subagent for best performance. Review collected by and hosted on G2.com.

The robust pipeline management capabilities and the flexibility to customize fields, flows, and automations that adapt well to different sales processes. The native integration with other Salesforce modules and granular permission/profile controls also make administration significantly easier. Review collected by and hosted on G2.com.

The steep learning curve for advanced customizations and the complexity of Apex development for non-standard requirements. The pricing model can be restrictive when scaling users, and managing data quality and user adoption across large teams requires significant ongoing effort. Also, the constant platform updates sometimes introduce breaking changes that require re-testing custom configurations. Review collected by and hosted on G2.com.

The best thing about Agentforce Sales is how it combines CRM data with AI to help sales teams work more efficiently. I especially like its ability to automate routine tasks, surface relevant insights, and provide actionable recommendations while keeping everything connected within Salesforce. Review collected by and hosted on G2.com.

The main downside is that Agentforce Sales can feel complex to configure and customize, especially for smaller teams. There can also be a learning curve around getting the most value from its AI features, and the overall cost can become significant as additional features, users, and integrations are added. Review collected by and hosted on G2.com.

What I like best about Agentforce Sales is how well it brings together CRM data, automation, AI, and sales workflows in one platform. It gives sales teams a complete view of customers while reducing manual work such as data entry, follow-ups, and opportunity management. The AI capabilities also help reps surface relevant insights and take action faster, without having to switch between multiple tools. Review collected by and hosted on G2.com.

The biggest downside is that Agentforce Sales can be complex to configure and maintain, especially for organizations with highly customized Salesforce environments. There can also be a steep learning curve for new users, and some advanced AI and automation capabilities may require additional setup, licensing, or customization. Performance and usability can also depend heavily on how well the underlying CRM data and processes are structured. Review collected by and hosted on G2.com.

The best thing about sales cloud is the ability to track interactions with customers and ensure follow-ups. It provides an amazing opportunity to know where each deal stands and what needs to be done next to close the deal or take the next step for the customer. For example, all your activities and interactions are captured in one place, allowing customers to know what has been done and what is best to do next. Review collected by and hosted on G2.com.

At times, it can be difficult to get used to all the data entry and to remember to capture what has been done. However, there are other mini automation tools that can be used to facilitate that task. Review collected by and hosted on G2.com.

What I like about Agentforce Sales is how it helps sales teams save time and focus on the most valuable opportunities. It can automate repetitive tasks, assist with prospecting and follow-ups, and provide useful insights based on Salesforce data. I also like that it can help sales representatives personalize customer interactions and stay organized throughout the sales process. Overall, Agentforce Sales can improve productivity, make selling more efficient, and give sales teams more time to build relationships and close deals. Review collected by and hosted on G2.com.

What I dislike about Agentforce Sales is that it may take time to configure and customize it to fit a company’s specific sales process. Its effectiveness also depends heavily on having accurate and well-organized Salesforce data. There can be a learning curve for sales teams, and AI-generated recommendations may still require human review. I would like to see an easier setup process, more intuitive controls, and greater transparency around how the AI generates its recommendations. Review collected by and hosted on G2.com.

What I like best about Agentforce Sales is having a centralized, reliable source of truth for customer relationships, opportunities, and business development activity. I especially value the visibility it provides across teams—making it easier to track opportunities, maintain data quality, understand the history of client relationships, and turn CRM data into actionable insights. I also appreciate the flexibility of the platform and its ability to integrate automation and AI into everyday workflows, helping users spend less time on manual processes and more time building relationships and pursuing opportunities. Review collected by and hosted on G2.com.

What I like least is the learning curve and the amount of configuration required to make the platform intuitive for everyday users. Some processes can feel overly complex or require too many clicks, which can make user adoption challenging. I also find that reporting, data management, and certain administrative functions aren’t always as straightforward as they could be. Agentforce Sales is extremely powerful, but that flexibility can sometimes come at the expense of simplicity and ease of use. Review collected by and hosted on G2.com.