3CLogic Cloud Call Center Features

Presents information about the individual being called before the call begins.

Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

Allows a supervisor to listen to a call and train in real time.

Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Decides response type by determining if voice is a human response or an answering machine.

Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

Provides tools for evaluating customer interactions

Offers features for maintaining fair and consistent scoring

Generates quality and performance reports

Tools for providing personalized feedback and coaching sessions

Provides a centralized dashboard for agents to view their scores and feedback

Tools for educating and training agents

Integrates with other customer service or CRM software

Helps ensure customer privacy and data protection

Based on 14 3CLogic Cloud Call Center reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Accepts contacts initiated through SMS or other mobile text functions.

Based on 20 3CLogic Cloud Call Center reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

As reported in 20 3CLogic Cloud Call Center reviews. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 17 3CLogic Cloud Call Center reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Provides some level of analytics based on keywords and vocal tones.

Has auto dialing or predictive dialing functions for outbound use.

Based on 13 3CLogic Cloud Call Center reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 13 3CLogic Cloud Call Center reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 12 3CLogic Cloud Call Center reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 17 3CLogic Cloud Call Center reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 20 3CLogic Cloud Call Center reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 20 3CLogic Cloud Call Center reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 13 3CLogic Cloud Call Center reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 12 3CLogic Cloud Call Center reviews and verified by the G2 Product R&D team. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Allows supervisors/managers to record and review telephone conversations of agents.

Based on 10 3CLogic Cloud Call Center reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

How satisfied are you with this app/integration in the ServiceNow ecosystem?

How valuable is it to be able to use this product with ServiceNow?

Offers complete visibility into agent availability to efficiently create and manage schedules.

Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Allows agents to set their own preferences, request time off, and trade shifts.

Allows users to access the software using mobile devices.

Allow managers/supervisors to monitor calls for quality assurance purposes. 10 reviewers of 3CLogic Cloud Call Center have provided feedback on this feature.

Allows managers/supervisors to evaluate the performance of agents.

Automates some or all operation related tasks

Monitors call volume and quality to evaluate agent performance.

Has a centralized dashboard for users to interact with.

Forecasts scheduling needs based on historical data.

Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.

Allows inflow of requests through various digital channels such as email, social media, etc.

As reported in 10 3CLogic Cloud Call Center reviews. Provides queue management in case of increase in case/call inflow.

Allows distribution of incoming calls to agents. This feature was mentioned in 10 3CLogic Cloud Call Center reviews.

Allows users to request a call back.

As reported in 10 3CLogic Cloud Call Center reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Allows automatic distribution of incoming calls to the agents.

Simulates human-like speech from text inputs.

Simulates human-like speech from text inputs.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Provides a simple setup process with guided instructions for quick deployment

Provides APIs and SDKs for integration into custom applications and workflows

Seamlessly integrates with productivity tools, cloud services, and enterprise applications

Works across various platforms, including mobile, desktop, and IoT devices

Maintains high accuracy even in environments with significant background noise

Efficiently handles large amounts of voice data and multiple simultaneous users

Utilizes noise reduction algorithms to enhance clarity in challenging environments

Supports speech recognition for multiple languages and dialects

Delivers fast and accurate speech recognition with minimal delay

Ensures the voice input is from a real, live person rather than a recording, synthetic voice, or deepfake

Adheres to global data protection and privacy regulations

Encrypts voice data to ensure safe transmission and storage

Utilizes AI-driven biometric voice recognition for secure and accurate user verification

Continuously improves accuracy by learning user speech patterns over time

Identifies and distinguishes between multiple speakers in a conversation using AI-powered voice analysis

Uses AI to analyze voice pitch and tone, detecting emotions and speaker intent for deeper insights

Helps in understanding different accents, dialects, and speech patterns.

Helps to generate human-like speech responses.

Provides customizable speech speed and intonation.

Provides multiple voice options like gender, tone and style.

Allows communications to be secure and authenticated.

Aids in syncing with multiple devices.

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.