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At a Glance
Market Segments
Enterprise (43.5% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
3CLogic Cloud Call Center
Star Rating
(48)4.4 out of 5
Market Segments
Enterprise (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 3CLogic Cloud Call CenterTalkdesk
Star Rating
(2,498)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in its Ease of Use with a score of 9.1, making it a preferred choice for teams looking for a user-friendly interface, while 3CLogic Cloud Call Center has a lower score of 8.4 in this area, which may lead to a steeper learning curve for new users.
- Reviewers mention that Talkdesk's Quality of Support is highly rated at 8.8, indicating responsive and helpful customer service, whereas 3CLogic Cloud Call Center scores slightly higher at 9.0, suggesting that users may find more satisfaction in their support interactions.
- G2 users highlight Talkdesk's strong performance in Dialing Options, particularly with its Predictive Dialer scoring 9.0, which enhances efficiency in outbound calling. In contrast, 3CLogic Cloud Call Center also performs well but does not specifically highlight predictive capabilities as a standout feature.
- Users on G2 report that Talkdesk's Performance Analysis tools, scoring 9.1, provide valuable insights into call metrics, which help in optimizing agent performance. Meanwhile, 3CLogic Cloud Call Center's performance analysis features are rated lower, indicating potential gaps in actionable insights.
- Reviewers mention that 3CLogic Cloud Call Center shines in Mobile Access, scoring 9.3, which is crucial for teams that require flexibility and remote capabilities. Talkdesk, however, has a lower score of 7.8 in this area, which may limit its appeal for mobile-centric operations.
- Users say that Talkdesk's Integration Capabilities are robust, with a score of 9.1, allowing seamless connectivity with various third-party applications. In comparison, 3CLogic Cloud Call Center boasts a perfect score of 10.0, indicating superior integration options that could enhance overall functionality for users.
Pricing
Entry-Level Pricing
3CLogic Cloud Call Center
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
3CLogic Cloud Call Center
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.9
42
8.9
2,031
Ease of Use
8.7
42
9.1
2,041
Ease of Setup
8.4
37
8.8
1,065
Ease of Admin
8.1
37
8.9
930
Quality of Support
9.2
42
8.8
1,809
Has the product been a good partner in doing business?
9.3
37
8.9
914
Product Direction (% positive)
9.4
41
8.7
1,939
Features by Category
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.0
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.8
52
Quality Assurance
9.8
7
9.2
372
9.0
7
9.0
343
9.5
7
8.9
380
Engagement
9.8
7
9.1
358
9.8
7
9.2
381
9.8
7
9.0
369
Performance
10.0
7
9.0
363
9.5
7
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
9.6
14
|
Verified
9.2
821
|
Verified
Feature Not Available
8.6
542
|
Verified
Feature Not Available
8.4
527
|
Verified
9.0
8
|
Verified
8.3
518
|
Verified
Feature Not Available
8.5
548
|
Verified
Generative AI
9.4
6
8.2
185
Functions
9.4
20
|
Verified
8.9
963
|
Verified
9.3
20
9.0
984
|
Verified
9.3
17
|
Verified
9.0
835
|
Verified
9.6
9
|
Verified
8.7
577
|
Verified
8.7
9
|
Verified
8.8
592
|
Verified
9.6
13
|
Verified
9.1
716
|
Verified
9.5
13
|
Verified
8.9
714
9.2
12
|
Verified
8.9
660
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
31
Not enough data
8.7
31
Not enough data
8.4
31
Not enough data
8.4
31
Administrative
8.3
17
|
Verified
8.8
913
|
Verified
9.3
20
|
Verified
9.1
929
|
Verified
8.1
20
|
Verified
8.8
1017
|
Verified
9.7
13
|
Verified
9.1
716
|
Verified
7.5
12
|
Verified
8.8
578
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
260
|
Verified
Not enough data
9.1
241
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.8
216
|
Verified
Administration
Not enough data
9.0
239
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
9.2
260
|
Verified
Not enough data
8.7
210
|
Verified
Not enough data
9.0
217
|
Verified
Platform
8.3
9
8.3
189
Feature Not Available
7.9
198
9.3
10
8.8
221
9.5
10
9.0
223
9.3
9
9.0
222
9.7
10
8.9
212
9.4
9
8.8
214
Generative AI
9.0
5
7.8
100
Workforce Management
9.8
10
9.1
220
9.6
8
8.9
212
Call Center Infrastructure (CCI)
Not enough data
8.5
24
Not enough data
8.6
24
Not enough data
9.0
24
Not enough data
9.0
24
Administrative
9.6
9
9.2
224
9.7
10
8.9
228
Customer Support
Not enough data
8.4
74
Not enough data
8.3
75
Not enough data
8.3
75
Automation
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.3
74
Artificial Intelligence
Not enough data
8.2
75
Not enough data
8.4
74
Not enough data
8.1
70
Generative AI
Not enough data
8.6
16
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
39
Not enough data
8.2
39
Not enough data
8.3
40
Not enough data
8.5
40
Not enough data
8.6
38
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
39
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.6
41
Automation
Not enough data
8.2
40
Not enough data
8.5
39
Not enough data
8.2
38
Autonomy
Not enough data
8.1
37
Not enough data
8.5
38
Not enough data
8.1
38
Not enough data
8.2
38
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CLogic Cloud Call Center and Talkdesk are categorized as Speech Analytics, ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, AI Voice Assistants, and Contact Center Quality Assurance
Unique Categories
3CLogic Cloud Call Center is categorized as Voice Recognition
Talkdesk is categorized as AI Customer Support Agents, Contact Center Knowledge Base, and Customer Service Automation
Reviews
Reviewers' Company Size
3CLogic Cloud Call Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.2%
Hospital & Health Care
8.7%
Financial Services
8.7%
Telecommunications
4.3%
Packaging and Containers
4.3%
Other
58.7%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.1%
Alternatives
Discussions
3CLogic Cloud Call Center has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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