Compare 3CLogic Cloud Call Center and Talkdesk 
At a Glance
Market Segments
Enterprise (45.8% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
3CLogic Cloud Call Center
Star Rating
(50)4.5 out of 5
Market Segments
Enterprise (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 3CLogic Cloud Call CenterTalkdesk
Star Rating
(2,500)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in user experience, particularly highlighting its intuitive interface that allows new agents to quickly adapt. Users appreciate the ability to manage customer service calls and emails in one location, which enhances organization and response times.
- Users say that 3CLogic Cloud Call Center stands out for its exceptional support and partnership. Reviewers have noted the team's responsiveness and quick issue resolution, which has significantly added value to their organizations, especially during critical situations.
- According to verified reviews, Talkdesk is praised for its reliable call quality, even during peak hours. Users have mentioned that the setup process was faster than expected, allowing agents to start taking calls with minimal training, which is a significant advantage for busy teams.
- Reviewers mention that 3CLogic Cloud Call Center offers a smooth implementation experience, particularly when integrated with platforms like ServiceNow. Users have expressed satisfaction with the seamless transition and the positive outcomes following the implementation.
- G2 reviewers highlight that Talkdesk provides flexible call routing and IVR flows, making it easier for teams to customize their workflows. This flexibility is particularly beneficial for organizations that need to adapt quickly to changing customer demands.
- Users report that while both platforms have similar star ratings, Talkdesk has a significantly larger number of reviews, indicating a broader user base and more diverse feedback. This suggests that potential buyers can rely on Talkdesk's established reputation in the market.
Pricing
Entry-Level Pricing
3CLogic Cloud Call Center
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
3CLogic Cloud Call Center
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
9.0
43
8.9
2,030
Ease of Use
8.7
43
9.1
2,040
Ease of Setup
8.4
38
8.8
1,064
Ease of Admin
8.1
38
8.9
932
Quality of Support
9.2
43
8.8
1,807
Has the product been a good partner in doing business?
9.3
38
8.9
915
Product Direction (% positive)
9.4
42
8.7
1,935
Features by Category
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.9
8
Not enough data
8.3
8
AI Capabilities - Auto Dialer
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
8.3
8
Administration
Not enough data
9.1
165
Not enough data
9.1
158
Not enough data
9.0
161
Knowledge Management
Not enough data
9.2
160
Not enough data
9.1
156
Not enough data
9.1
161
Compliance
Not enough data
9.2
159
Not enough data
9.2
155
Not enough data
9.2
158
Not enough data
9.1
156
Customer Support
Not enough data
9.1
158
Not enough data
9.0
153
Not enough data
9.0
148
Data Security
Not enough data
9.2
146
Not enough data
9.2
147
Not enough data
9.3
155
Not enough data
9.2
143
Administration
Not enough data
9.1
165
Not enough data
9.2
177
Not enough data
9.2
184
Generative AI
Not enough data
8.7
48
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.8
7
9.1
370
9.0
7
9.0
341
9.5
7
8.9
378
Engagement
9.8
7
9.0
356
9.8
7
9.2
379
9.8
7
9.0
367
Performance
10.0
7
9.0
361
9.5
7
9.2
363
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
9.7
15
|
Verified
9.2
821
|
Verified
Feature Not Available
8.6
541
|
Verified
Feature Not Available
8.4
525
|
Verified
9.0
8
|
Verified
8.3
517
|
Verified
Feature Not Available
8.5
548
|
Verified
Generative AI
9.4
6
8.1
182
Functions
9.4
21
|
Verified
8.9
961
|
Verified
9.3
20
9.0
981
|
Verified
9.3
17
|
Verified
9.0
833
|
Verified
9.6
9
|
Verified
8.7
575
|
Verified
8.7
9
|
Verified
8.8
590
|
Verified
9.6
14
|
Verified
9.1
716
|
Verified
9.5
13
|
Verified
8.9
712
9.2
12
|
Verified
8.9
658
|
Verified
Agentic AI - Contact Center
Not enough data
8.0
27
Not enough data
8.5
27
Not enough data
8.2
27
Not enough data
8.1
27
Administrative
8.3
17
|
Verified
8.8
909
|
Verified
9.3
20
|
Verified
9.1
927
|
Verified
8.1
20
|
Verified
8.8
1015
|
Verified
9.7
13
|
Verified
9.1
714
|
Verified
7.5
12
|
Verified
8.8
575
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
256
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
8.8
212
|
Verified
Administration
Not enough data
9.0
236
|
Verified
Not enough data
9.2
253
|
Verified
Not enough data
9.2
256
|
Verified
Not enough data
8.7
206
|
Verified
Not enough data
9.0
213
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
9
8.3
186
Feature Not Available
7.9
195
9.3
10
8.8
217
9.5
10
8.9
220
9.3
9
9.0
220
9.7
10
8.9
210
9.4
9
8.8
211
Generative AI
9.0
5
7.7
96
Workforce Management
9.8
10
9.0
217
9.6
8
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
9.6
9
9.2
222
9.7
10
8.9
224
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.2
67
Not enough data
8.1
68
Not enough data
8.2
68
Automation
Not enough data
8.0
67
Not enough data
8.2
67
Not enough data
8.2
67
Artificial Intelligence
Not enough data
8.0
68
Not enough data
8.3
67
Not enough data
8.0
65
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
32
Not enough data
7.9
33
Not enough data
7.9
32
Not enough data
8.3
34
Not enough data
8.3
32
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.2
32
Not enough data
8.2
32
Not enough data
8.0
32
Not enough data
8.4
37
Automation
Not enough data
7.9
36
Not enough data
8.2
33
Not enough data
7.9
32
Autonomy
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
7.8
33
Not enough data
7.9
32
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CLogic Cloud Call Center and Talkdesk are categorized as Speech Analytics, ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, AI Voice Assistants, and Contact Center Quality Assurance
Unique Categories
3CLogic Cloud Call Center is categorized as Voice Recognition
Reviews
Reviewers' Company Size
3CLogic Cloud Call Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.9%
Financial Services
8.5%
Hospital & Health Care
8.5%
Government Administration
4.3%
Law Practice
4.3%
Other
59.6%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
3CLogic Cloud Call Center has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
2 Comments
GM
Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:
AI-Powered Tools: Enhances interactions...Read more
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