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At a Glance
Market Segments
Enterprise (43.5% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
3CLogic Cloud Call Center
Star Rating
(48)4.4 out of 5
Market Segments
Enterprise (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 3CLogic Cloud Call CenterAmazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 3CLogic Cloud Call Center excels in its Call Monitoring feature, receiving a high score of 9.8, which reviewers mention significantly enhances their ability to oversee agent performance and ensure quality service.
- Reviewers mention that Amazon Connect shines in Ease of Use with a score of 9.3, making it a preferred choice for teams looking for a user-friendly interface that minimizes the learning curve.
- G2 users highlight the superior Workforce Management capabilities of 3CLogic, particularly in Agent Self-Service and Shift Scheduling, which they say streamline operations and improve agent satisfaction.
- Users on G2 report that Amazon Connect's Integrations score of 10.0 is a standout feature, allowing seamless connectivity with various applications, which reviewers say enhances overall functionality and workflow.
- Reviewers mention that 3CLogic's Speech Analytics feature, scoring 9.7, provides valuable insights into customer interactions, helping teams to refine their strategies and improve service quality.
- Users say that Amazon Connect's Reporting & Dashboards feature, with a score of 8.9, offers robust analytics tools that help teams track performance metrics effectively, although some users feel it could be more intuitive.
Pricing
Entry-Level Pricing
3CLogic Cloud Call Center
No pricing availableAmazon Connect
No pricing availableFree Trial
3CLogic Cloud Call Center
No trial information availableAmazon Connect
Free Trial is available
Ratings
Meets Requirements
8.9
42
9.1
50
Ease of Use
8.7
42
9.2
51
Ease of Setup
8.4
37
9.1
23
Ease of Admin
8.1
37
9.2
16
Quality of Support
9.2
42
8.9
40
Has the product been a good partner in doing business?
9.3
37
9.0
15
Product Direction (% positive)
9.4
41
8.4
45
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.8
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
Engagement
9.8
7
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
Performance
10.0
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.6
14
|
Verified
9.2
22
|
Verified
Feature Not Available
8.5
19
Feature Not Available
9.5
19
|
Verified
9.0
8
|
Verified
Feature Not Available
Feature Not Available
8.8
20
Generative AI
9.4
6
8.3
6
Functions
9.4
20
|
Verified
9.1
38
|
Verified
9.3
20
9.1
38
|
Verified
9.3
17
|
Verified
8.9
34
|
Verified
9.6
9
|
Verified
8.9
20
|
Verified
8.7
9
|
Verified
9.0
21
9.6
13
|
Verified
8.9
19
9.5
13
|
Verified
9.6
19
|
Verified
9.2
12
|
Verified
8.9
20
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
17
|
Verified
8.9
31
9.3
20
|
Verified
9.3
28
|
Verified
8.1
20
|
Verified
9.0
34
|
Verified
9.7
13
|
Verified
9.3
20
7.5
12
|
Verified
9.4
16
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
9
Not enough data
Feature Not Available
Not enough data
9.3
10
Not enough data
9.5
10
Not enough data
9.3
9
Not enough data
9.7
10
Not enough data
9.4
9
Not enough data
Generative AI
9.0
5
Not enough data
Workforce Management
9.8
10
Not enough data
9.6
8
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.6
9
Not enough data
9.7
10
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security & Compliance - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced AI & Biometric Features - Voice Recognition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Voice Recognition
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CLogic Cloud Call Center and Amazon Connect are categorized as Speech Analytics, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
3CLogic Cloud Call Center is categorized as ServiceNow Store Apps, Auto Dialer, Voice Recognition, and AI Voice Assistants
Amazon Connect is categorized as Customer Service Automation
Reviews
Reviewers' Company Size
3CLogic Cloud Call Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.2%
Hospital & Health Care
8.7%
Financial Services
8.7%
Telecommunications
4.3%
Packaging and Containers
4.3%
Other
58.7%
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Alternatives
Discussions
3CLogic Cloud Call Center has no discussions with answers
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
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