# 3CLogic Cloud Call Center vs Amazon Connect Comparison | | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | | **Total Reviews** | 50 | 86 | | **Largest Market Segment** | Enterprise (45.8% of reviews) | Mid-Market (48.7% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### 3CLogic Cloud Call Center Pros: - Customer Support (10 reviews) - Helpful (9 reviews) Cons: - Limited Customization (4 reviews) - Lack of Customization (3 reviews) ### Amazon Connect Pros: - Ease of Use (11 reviews) - Efficiency (6 reviews) Cons: - Complex Features (3 reviews) - Complexity (3 reviews) --- ## Ratings Comparison | Rating | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Meets Requirements** | 9.0 (43 reviews) | 9.0 (68 reviews) | | **Ease of Use** | 8.7 (43 reviews) | 9.1 (69 reviews) | | **Ease of Setup** | 8.4 (38 reviews) | 8.9 (40 reviews) | | **Ease of Admin** | 8.1 (38 reviews) | 9.2 (17 reviews) | | **Quality of Support** | 9.2 (43 reviews) | 8.8 (57 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (38 reviews) | 9.1 (16 reviews) | | **Product Direction (% positive)** | 9.4 (42 reviews) | 8.1 (60 reviews) | --- ## Pricing ### 3CLogic Cloud Call Center #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Amazon Connect #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **3CLogic Cloud Call Center** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Dialing Options | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Preview Dialing** | Not enough data | Not enough data | | **Progressive Dialing** | Not enough data | Not enough data | | **Predictive Dialing** | Not enough data | Not enough data | #### Agent Tools | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Whisper Coaching ** | Not enough data | Not enough data | | **Callback Scheduling ** | Not enough data | Not enough data | | **Call Recording ** | Not enough data | Not enough data | #### Automation | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Voice Activity Detection** | Not enough data | Not enough data | | **Interactive Voice Response (IVR)** | Not enough data | Not enough data | | **Call Scrubbing** | Not enough data | Not enough data | #### Agentic AI - Auto Dialer | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | #### AI Capabilities - Auto Dialer | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Call Prioritization and List Optimization** | Not enough data | Not enough data | | **Compliance Monitoring** | Not enough data | Not enough data | | **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **3CLogic Cloud Call Center** | 9.7/10 | 7 | | **Amazon Connect** | N/A | N/A | #### Quality Assurance | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Evaluation** | 9.8 (7 reviews) | Not enough data | | **Calibration** | 9.0 (7 reviews) | Not enough data | | **Reports** | 9.5 (7 reviews) | Not enough data | #### Engagement | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Feedback** | 9.8 (7 reviews) | Not enough data | | **Dashboards** | 9.8 (7 reviews) | Not enough data | | **Training** | 9.8 (7 reviews) | Not enough data | #### Performance | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Integrations** | 10.0 (7 reviews) | Not enough data | | **Compliance** | 9.5 (7 reviews) | Not enough data | #### Generative AI | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **3CLogic Cloud Call Center** | 9.2/10 | 22 | | **Amazon Connect** | 9.1/10 | 64 | #### Channels | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Voice** | 9.7 (15 reviews) ✓ Verified | 9.5 (33 reviews) ✓ Verified | | **Social** | Feature Not Available | 8.5 (19 reviews) | | **Web Chat** | Feature Not Available | 9.5 (21 reviews) ✓ Verified | | **Mobile SMS** | 9.0 (8 reviews) ✓ Verified | Feature Not Available | | **Email** | Feature Not Available | 8.8 (21 reviews) | #### Generative AI | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **AI Text-to-Speech** | 9.4 (6 reviews) | 8.3 (6 reviews) | #### Functions | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Session Routing** | 9.4 (21 reviews) ✓ Verified | 9.0 (41 reviews) ✓ Verified | | **Session Queuing** | 9.3 (20 reviews) | 9.2 (40 reviews) ✓ Verified | | **Concurrent Calling** | 9.3 (17 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | | **Speech Analytics** | 9.6 (9 reviews) ✓ Verified | 8.8 (22 reviews) ✓ Verified | | **Auto Dialer** | 8.7 (9 reviews) ✓ Verified | 9.1 (23 reviews) | | **IVR** | 9.6 (14 reviews) ✓ Verified | 9.0 (20 reviews) | | **Inbound Screen Pop** | 9.5 (13 reviews) ✓ Verified | 9.6 (20 reviews) ✓ Verified | | **Persistent Data** | 9.2 (12 reviews) ✓ Verified | 8.9 (20 reviews) ✓ Verified | #### Agentic AI - Contact Center | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Autonomous Task Execution** | Not enough data | 9.7 (6 reviews) | | **Cross-system Integration** | Not enough data | 9.3 (12 reviews) | | **Natural Language Interaction** | Not enough data | 8.7 (5 reviews) | | **Proactive Assistance** | Not enough data | 9.3 (5 reviews) | #### Administrative | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Session Summary Notes** | 8.3 (17 reviews) ✓ Verified | 9.0 (33 reviews) | | **Administrator Access** | 9.3 (20 reviews) ✓ Verified | 9.3 (29 reviews) ✓ Verified | | **Reporting & Dashboards** | 8.1 (20 reviews) ✓ Verified | 8.9 (37 reviews) ✓ Verified | | **Session Recording** | 9.7 (13 reviews) ✓ Verified | 9.4 (23 reviews) | | **Agent Scheduling and Assignment** | 7.5 (12 reviews) ✓ Verified | 9.4 (16 reviews) | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **3CLogic Cloud Call Center** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### ServiceNow Apps | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **ServiceNow Integration** | Not enough data | Not enough data | | **Value** | Not enough data | Not enough data | #### Agentic AI - ServiceNow Store Apps | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **3CLogic Cloud Call Center** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Workforce Management | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Agent Availability** | Not enough data | Not enough data | | **Skills Management** | Not enough data | Not enough data | | **Shift Scheduling** | Not enough data | Not enough data | | **Agent Self-Service** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Administration | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Automation** | Not enough data | Not enough data | | **Performance Analysis** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Intraday Management** | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **3CLogic Cloud Call Center** | 9.4/10 | 10 | | **Amazon Connect** | N/A | N/A | #### Platform | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Omnichannel** | 8.3 (9 reviews) | Not enough data | | **Mobile Access** | Feature Not Available | Not enough data | | **Queue Management** | 9.3 (10 reviews) | Not enough data | | **Call Routing** | 9.5 (10 reviews) | Not enough data | | **Call Back** | 9.3 (9 reviews) | Not enough data | | **IVR** | 9.7 (10 reviews) | Not enough data | | **Automatic Call Distribution** | 9.4 (9 reviews) | Not enough data | #### Generative AI | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **AI Text-to-Speech** | 9.0 (5 reviews) | Not enough data | #### Workforce Management | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Call Monitoring** | 9.8 (10 reviews) | Not enough data | | **Performance Evaluation** | 9.6 (8 reviews) | Not enough data | #### Call Center Infrastructure (CCI) | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Call Recording** | 9.6 (9 reviews) | Not enough data | | **Reporting & Dashboards** | 9.7 (10 reviews) | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **3CLogic Cloud Call Center** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Customer Support | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Text** | Not enough data | Not enough data | | **Speech** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | #### Automation | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Ticket Resolution** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | | **Intelligent Routing** | Not enough data | Not enough data | #### Artificial Intelligence | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Learning** | Not enough data | Not enough data | | **Language** | Not enough data | Not enough data | | **Conversational AI** | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **3CLogic Cloud Call Center** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Generative AI | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Voice Recognition | Product | Score | Reviews | |---|---|---| | **3CLogic Cloud Call Center** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Deployment & Integration - Voice Recognition | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Installation & setup Ease** | Not enough data | Not enough data | | **Developer API & SDK** | Not enough data | Not enough data | | **Software Integration** | Not enough data | Not enough data | | **Multi-Device Support** | Not enough data | Not enough data | #### Performance Optimization - Voice Recognition | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Accuracy in Noisy Settings** | Not enough data | Not enough data | | **High-Volume Scalability** | Not enough data | Not enough data | | **Environmental Noise Adaptation** | Not enough data | Not enough data | | **Multilingual Voice Recognition** | Not enough data | Not enough data | | **Low-Latency Processing** | Not enough data | Not enough data | #### Security & Compliance - Voice Recognition | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Liveness Detection** | Not enough data | Not enough data | | **Regulatory Compliance** | Not enough data | Not enough data | | **Secure Communication Channels** | Not enough data | Not enough data | #### Advanced AI & Biometric Features - Voice Recognition | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Voice-Based Authentication** | Not enough data | Not enough data | | **Machine Learning & Adaptive Speech Recognition** | Not enough data | Not enough data | | **Speaker Differentiation** | Not enough data | Not enough data | | **Sentiment & Tone Analysis** | Not enough data | Not enough data | #### Agentic AI - Voice Recognition | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **3CLogic Cloud Call Center** | N/A | N/A | | **Amazon Connect** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | --- ## Categories **Shared Categories (5):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Unique to 3CLogic Cloud Call Center (4):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Voice Recognition Software](https://www.g2.com/categories/voice-recognition), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) **Unique to Amazon Connect (1):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) --- ## Reviewer Demographics ### By Company Size | Segment | 3CLogic Cloud Call Center | Amazon Connect | |---|---|---| | **Small-Business** | 25.0% | 22.4% | | **Mid-Market** | 29.2% | 48.7% | | **Enterprise** | 45.8% | 28.9% | ### By Industry #### 3CLogic Cloud Call Center - **Information Technology and Services:** 14.9% - **Financial Services:** 8.5% - **Hospital & Health Care:** 8.5% - **Government Administration:** 4.3% - **Law Practice:** 4.3% - **Leisure, Travel & Tourism:** 4.3% - **Oil & Energy:** 4.3% - **Packaging and Containers:** 4.3% - **Retail:** 4.3% - **Telecommunications:** 4.3% - **Other:** 38.3% #### Amazon Connect - **Computer Software:** 15.8% - **Information Technology and Services:** 10.5% - **Financial Services:** 9.2% - **Insurance:** 6.6% - **Consumer Services:** 5.3% - **Banking:** 5.3% - **Accounting:** 5.3% - **Leisure, Travel & Tourism:** 3.9% - **Real Estate:** 2.6% - **Computer & Network Security:** 2.6% - **Other:** 32.9% --- ## Alternatives ### Alternatives to 3CLogic Cloud Call Center - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1830 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (393 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews) - [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (695 reviews) ### Alternatives to Amazon Connect - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews) - [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews) - [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews) - [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews) --- ## Top Discussions ### 3CLogic Cloud Call Center No discussions available for this product. ### Amazon Connect - Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments > **Top comment:** "Call center which stores the data on cloud." - Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource" - Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3clogic-cloud-call-center-vs-amazon-connect)