Operaciones de TI Software

I think the main downsides of Ninja are around Remote Desktop and reporting. With the Remote Desktop feature, you can’t save credentials per user; it’s only per organisation, which is terrible. We should not have shared credentials for obvious Cyber Essentials reasoning.

Reporting also isn’t ideal. I wanted to report on groups of devices with a software count, but you can’t do this, for example, in a report I’d like to see that 5 devices have Software_X. It seems like you can only view this from the dashboard page for all devices at once or an organisation, and even there the filtering isn’t very useful.

Lastly, our previous RMM solution had some helpful features that I miss: a preview/screenshot function so you can see the state of a device before connecting; a chat function to initiate contact before you connect (not only once you’ve already connected); and a network node feature where you can select a device as a network node and VPN tunnel to it remotely. That way, from your local machine you can access other devices and services on their network without needing to physically remote onto the customer’s device just to reach something on their network. Reseña recopilada por y alojada en G2.com.

Ninja allows us to remotely support thousands of devices whenever remote support is needed. Reseña recopilada por y alojada en G2.com.

It can feel heavy and somewhat slow sometimes, particularly when I’m handling complex workflows.

There are also tasks that take more clicks than they should, which turns otherwise simple actions into something that feels unnecessarily complicated. On top of that, customization isn’t always intuitive, so even minor tweaks can end up taking more time and effort than I anticipate. Reseña recopilada por y alojada en G2.com.

ServiceNow ITSM solves the problem of scattered, manual incident and request handling by centralizing everything in one platform. It reduces repetitive work through automation, which speeds up response times and cuts down on human error. The benefit is a smoother, more predictable operation where teams have clearer visibility and can focus on higher‑value tasks instead of firefighting. Reseña recopilada por y alojada en G2.com.

One area where VMware vSphere could improve is licensing and overall cost, especially for small environments. The centralized console is useful, but troubleshooting certain issues can sometimes feel complex and take time. Also, upgrades and compatibility checks between different VMware components need careful planning to avoid unexpected issues during maintenance. Reseña recopilada por y alojada en G2.com.

I use VMware vSphere for virtualization, consolidating workloads into VMs, improving resource utilization, simplifying server management, and facilitating faster system provisioning. It reduces dependency on physical hardware and enhances uptime with minimal disruption during upgrades. Reseña recopilada por y alojada en G2.com.

Aunque los servidores son fáciles de gestionar, creo que la interfaz de gestión podría ser más intuitiva. Reseña recopilada por y alojada en G2.com.

Creo que resuelve muchos problemas que tuvimos en el pasado. La solución que tenemos es un clúster con 3 nodos, así que solo por esto, nos da alta disponibilidad, lo que significa que si un servidor falla, todo sigue funcionando. La interfaz de gestión nos permite crear máquinas virtuales en el clúster y distribuye las máquinas virtuales entre los nodos. El sistema también nos permite agregar más nodos al clúster local, así como agregar nodos remotos y habilitar la replicación de datos. Actualizar el sistema Scale es muy fácil y actualiza un servidor a la vez sin requerir tiempo de inactividad. Una cosa que están anunciando alrededor del momento en que estoy actualizando esta reseña es la compatibilidad con la plataforma de respaldo Veeam, lo cual será sin duda un gran hito. Reseña recopilada por y alojada en G2.com.

As far as my use of it so far, it has been a genuinely good, all-around experience. I haven’t found anything to dislike yet, since it delivers the results I was looking for. Reseña recopilada por y alojada en G2.com.

It has solved many of the problems we were having with other operating systems. We no longer need to worry about licensing costs or restrictions because it’s free and open source. On top of that, it has handled security really well for us, and we haven’t had many concerns about viruses or needing constant antivirus software running in the background. Since using it, I’m able to focus more on actually getting work done instead of dealing with system slowdowns and ongoing maintenance. Reseña recopilada por y alojada en G2.com.

What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights.

The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments.

Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect.

Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices.

Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. Reseña recopilada por y alojada en G2.com.

Atera helps centralize and simplify day-to-day MSP operations by bringing RMM, PSA, remote access, patch management, monitoring, and billing together in a single platform. Rather than juggling multiple disconnected tools, technicians can work from one interface, which boosts efficiency and helps reduce operational overhead.

The biggest benefit for me is the time saved through automation. Automated monitoring, patching, alerting, and scripting cut down on repetitive manual tasks and let the team focus more on higher-value work and customer support. Having centralized visibility across all client environments also makes it easier to spot issues proactively before they become critical.

The per-technician pricing model is another major advantage, since it supports growth without worrying about endpoint-based cost increases. That makes scaling more predictable and financially sustainable for an MSP.

Atera also helps improve response times and the overall customer experience by streamlining ticket management and remote support, enabling faster troubleshooting and quicker resolution for end users. Reseña recopilada por y alojada en G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Reseña recopilada por y alojada en G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Reseña recopilada por y alojada en G2.com.

Algunos informes en el área de inventario, especialmente relacionados con software, aún pueden evolucionar. La ampliación de estos análisis traería un conjunto más completo de información, facilitando la centralización de las herramientas y mejorando el control de los activos de TI. Reseña recopilada por y alojada en G2.com.

Milvus ha sido fundamental para la evolución continua de mi soporte. A través de los paneles, informes y seguimiento detallado de las atenciones, puedo identificar patrones, mapear fallas recurrentes y actuar de manera más estratégica en la causa raíz de los problemas. Esto nos permite salir de una postura solo reactiva y trabajar en la neutralización de incidentes recurrentes, aumentando la eficiencia del equipo, mejorando los SLAs y elevando la calidad de la atención brindada a los usuarios. Reseña recopilada por y alojada en G2.com.

One thing I don’t like about Jira Service Management is that sometimes it is hard to find which ticket is assigned to me. The tool does not clearly show it, so I have to search a lot or ask others for help. This can waste time and cause confusion. Also, sometimes Jira does not guide me properly or give me a clear direction on what to do next. It feels like I am stuck or unsure about the next steps. If these issues are improved, Jira will become even more user-friendly and efficient for daily work. Reseña recopilada por y alojada en G2.com.

Jira Service Management helps me manage my work more easily and in an organised way. In my role, I mainly review tickets that are created by the content team or management team. Whenever a new Jira ticket comes in, I get an automatic email. I open the ticket and check many things carefully. I make sure that the content written is correct and suitable, the mailer team has used the proper code, the CTA (Call to Action) has the correct title tag, and the overall design of the email looks good and is properly formatted. I do a full audit to ensure there are no mistakes. If everything is correct, I approve the ticket and close it in Jira. This process helps avoid errors and ensures smooth communication. Jira makes tracking all these tasks simple, and it improves the workflow between teams, which helps me do my job more efficiently. Reseña recopilada por y alojada en G2.com.

Hasta ahora no hay puntos de disgusto en la velada de motadata es buena. Reseña recopilada por y alojada en G2.com.

Las funciones avanzadas son que cada vez que el cliente levanta un ticket de soporte, se enviará automáticamente a las herramientas de ticketing y asignará el ticket al ingeniero de disponibilidad.

Reduce el costo de tiempo y funciona sin problemas. Reseña recopilada por y alojada en G2.com.

It’s a little hard to get used to when you first install it, so there’s definitely a learning curve. That said, the support is fantastic, so I don’t have any worries. Reseña recopilada por y alojada en G2.com.

We needed a system to manage incoming finance requests, such as AP and AR, so they could be automatically assigned and tracked by each individual agent. This system does exactly that, and it also integrates smoothly with our existing O365 environment. Reseña recopilada por y alojada en G2.com.

I don't find anything that i didn't like. Reseña recopilada por y alojada en G2.com.

It helps me manage multiple environments in a single pane of glass. It also allows me to perform multiple activities—like backup, DR, and migration—directly from the Sangfor Cloud Platform itself. Reseña recopilada por y alojada en G2.com.

1. UI / UX

Limitations: The UI feels less intuitive and somewhat unpolished. There’s a learning curve, and in some situations you may need scripting knowledge to really get the most out of it.

2. Integrations

Limitations: API-based integrations with external enterprise tools can be somewhat limited.

3. Performance

Limitations: Performance can dip on slower networks, especially during large-scale patch deployments.

4. Pricing / ROI

Limitations: Pricing feels a bit higher.

5. Support / Onboarding

Limitations: The initial setup and configuration can take time.

6. AI / Intelligence

Limitations: It’s not as advanced as more AI-first platforms. Reseña recopilada por y alojada en G2.com.

IT teams often end up using different tools for patching, security, asset tracking, and remote support. That fragmentation creates unnecessary complexity, drives up costs, and leaves poor visibility across the environment.

Endpoint Central addresses this with unified endpoint management (UEM) from a single console, letting teams manage Windows, Mac, Linux, and mobile devices together. From a UI/UX perspective, having everything in one place makes day-to-day administration more consistent and easier to follow.

A common challenge is simply not knowing what devices exist or what they’re running, which leads to unmanaged endpoints and, ultimately, security risks. The solution here is real-time asset inventory and monitoring, with full visibility into hardware, software, and usage mapping. The AI/intelligence angle is the real-time insights and analytics that help turn inventory data into something actionable.

Unpatched systems are the #1 cause of breaches & ransomware, and manual patching is both slow and error-prone. Endpoint Central’s approach is automated patch management for both the OS and applications, supported by AI-driven threat detection plus vulnerability scanning and remediation. With AI/intelligence focused on predictive threat detection, the practical outcome is faster patch cycles and less downtime.

When devices are spread across locations, networks, and users, remote management and support becomes difficult. The platform’s remote monitoring and control works across LAN, WAN, cloud, and remote setups, and includes secure remote troubleshooting tools. A central dashboard improves remote management from a UI/UX standpoint, while support and onboarding benefit from faster remote issue resolution. Performance-wise, this translates into less downtime for employees.

Many routine tasks—patching, software deployment, and reporting—are repetitive and time-consuming. An automation-first platform helps by automating patch deployment, software installation, and reporting workflows, which improves performance through faster execution and fewer manual errors.

There’s also the ongoing difficulty of meeting standards such as GDPR and ISO. Built-in compliance reports, policy enforcement, continuous monitoring, and audit-ready data help reduce the manual effort needed to stay aligned.

Finally, multiple tools plus manual work typically means higher cost, and low efficiency leads to poor ROI. Consolidating tools and leaning on automation improves asset utilization and helps bring costs under control. Reseña recopilada por y alojada en G2.com.

I understand it has less capabilities on the AI automation and integration parts as the tool takes a lot of time to process the information and it is a lot slow so we need to improve on that part.

Secondary concern is regrading the tool cost around the cost and the learning curve for high-level logic needs to be taught to every developers while using the solution Reseña recopilada por y alojada en G2.com.

Manual works is converted to automated workflows.

It integrate agents, and cyber security teams, and tools with speed and control. Reseña recopilada por y alojada en G2.com.

No me gusta de Proactivanet que para crear una métrica y alerta sea complejo, me gustaría poder hacerlo con facilidad al igual que personalizar colores como por ejemplo en Power Bi. Reseña recopilada por y alojada en G2.com.

Proactivanet has helped us to have centralized control of the university's technological assets on a single platform, allowing us to identify who uses them, how often, and the type of use given to the computer equipment, which facilitates decision-making. Reseña recopilada por y alojada en G2.com.

No hay nada que no guste de la herramienta. Cualquier producto tiene que pasar por su evolución con el tiempo y se están proponiendo características de IA/ML para futuras versiones y espero experimentar lo mismo. Reseña recopilada por y alojada en G2.com.

Actualmente estamos utilizando el servicio de mesa de Wolken para todas nuestras entregas a clientes, donde los SLA son clave para las operaciones. La facilidad de crear tickets, el flujo de operaciones y la visibilidad para nuestros clientes es perfecta. La base de conocimientos nos ayuda a nosotros y también a los usuarios a resolver los tickets/problemas más rápido. Los informes y paneles nos ayudan a generar nuestros informes semanales/mensuales más fácilmente y la herramienta se convierte en un único punto de referencia/prueba para la revisión. Reseña recopilada por y alojada en G2.com.

No hay mucho que no guste, honestamente. Los informes podrían ser un poco más flexibles, pero eso es realmente menor en el gran esquema de las cosas. Reseña recopilada por y alojada en G2.com.

Nuestro equipo de TI estaba constantemente enterrado en tickets repetitivos, el tipo de cosas que no deberían requerir a un humano en absoluto. Harmony básicamente se encargó de todo ese montón. También estamos escalando rápidamente, y mantenernos al día manualmente con la incorporación, las solicitudes de acceso y la desvinculación ya no era sostenible. Ahora todo funciona por sí solo, lo que significa que nuestro equipo puede realmente concentrarse en las cosas que importan. Reseña recopilada por y alojada en G2.com.

The file-based discovery in ServiceNow IT Operations Management doesn't seem to be streamlined properly, and its configuration can be confusing initially, especially as you need to execute it multiple times to get the desired results. The documentation is not complete and makes certain assumptions. The procedure should be added to reflect the actual steps to be taken to get the software installs. Reseña recopilada por y alojada en G2.com.

I use ServiceNow IT Operations Management for automated CMDB discovery, software asset management, event ingestion, and alert triaging. It enriches the CMDB without building custom patterns. Reseña recopilada por y alojada en G2.com.

It could be a little faster on the loading times for pages/modules

Pricing can be steep the more agents onboard, also for Ai tools.

Analitycs module can be VERY lacking in customizations sometimes, compared to Power BI for example.

Visuals can be cluttered sometimes. Reseña recopilada por y alojada en G2.com.

Ticket creation, ticket categories, Service Request, SLAs, Automator Flow, Analytics/Dashboard module, among others, greatly helped for greater agent organization, time management and Admin monitoring. Reseña recopilada por y alojada en G2.com.

1.RHEL is not free — you need a paid subscription for official updates, patches, and support.

For small businesses or personal use, this cost can feel high compared to free RHEL-compatible alternatives like Rocky Linux or AlmaLinux.

2.Without a subscription, you can’t get updates directly from Red Hat’s repositories.

This creates a dependency on their paid support model.

3.The subscription model can be confusing for new users, especially when calculating costs for large deployments. Reseña recopilada por y alojada en G2.com.

1. Unstable or Unreliable Operating Environments

Many open-source systems lack the rigorous QA needed for mission-critical workloads.

RHEL’s Solution: Provides a stable, enterprise-tested platform with predictable performance for production systems.

2.Vendor Compatibility Issues

Enterprises often need OS platforms certified by hardware and software vendors.

RHEL’s Solution: Broad hardware/software certification ensures compatibility with enterprise applications and infrastructure.

3.Security & Compliance Risks

Organizations in regulated industries need hardened systems with regular security patches.

RHEL’s Solution: Offers timely security updates, SELinux enforcement, and certifications (FIPS, Common Criteria, etc.) to meet compliance requirements. Reseña recopilada por y alojada en G2.com.