G2 reviewers report that Weave excels in overall user satisfaction, boasting a significantly higher G2 Score compared to rater8. Users appreciate features like the call popping functionality, which allows them to quickly access client information, enhancing their efficiency during calls.
According to verified reviews, Weave's implementation process is praised for its simplicity and effectiveness. Users mention that the platform is straightforward to use and easy to set up, making it a favorable choice for small businesses looking for a hassle-free onboarding experience.
Reviewers mention that rater8 provides instant results, with many users noting that they started receiving reviews almost immediately after activation. This quick feedback loop is particularly beneficial for businesses eager to improve their online reputation.
Users say that while rater8 has a strong support system, with dedicated representatives who guide them through the process, Weave also offers commendable customer support. However, rater8's support quality is rated higher, indicating a potential area for improvement for Weave.
Reviewers highlight that Weave's flexibility in handling payments is a standout feature, allowing users to send text and payment links seamlessly. This capability is especially valuable during system downtimes, ensuring that businesses can continue processing transactions without interruption.
According to recent feedback, while both platforms have their strengths, Weave's focus on small businesses may limit its appeal to larger organizations, whereas rater8's mid-market focus could provide more tailored solutions for those businesses. Users appreciate rater8's ability to manage low ratings effectively, ensuring they stay informed about their customer feedback.
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