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Compare VCC Live and Zoho Voice 
Featured Products
At a Glance
Market Segments
Mid-Market (50.6% of reviews)
Small-Business (41.2% of reviews)
Entry-Level Pricing
Contact Us 1 Seat Per Month
No pricing available
VCC Live
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansZoho Voice
Star Rating
(17)4.2 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zoho VoiceVCC Live vs Zoho Voice
When assessing the two solutions, reviewers found VCC Live easier to use and do business with overall. However, reviewers preferred the ease of administration with Zoho Voice. Reviewers determined that both products are equally easy to set up.
- Reviewers felt that VCC Live meets the needs of their business better than Zoho Voice.
- When comparing quality of ongoing product support, reviewers felt that VCC Live is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of VCC Live over Zoho Voice.
Pricing
Entry-Level Pricing
VCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Zoho Voice
No pricing availableFree Trial
VCC Live
No trial information availableZoho Voice
No trial information availableRatings
Meets Requirements
8.9
139
8.1
17
Ease of Use
8.9
141
8.6
17
Ease of Setup
8.9
128
8.9
16
Ease of Admin
8.6
116
8.8
8
Quality of Support
9.2
138
8.2
16
Has the product been a good partner in doing business?
9.4
113
8.1
8
Product Direction (% positive)
9.1
134
7.3
17
Features by Category
Dialing Options
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.7
6
Not enough data
Agent Tools
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Not enough data
Automation
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.1
96
|
Verified
8.5
14
7.5
62
|
Verified
7.9
14
7.4
57
|
Verified
7.9
14
8.1
67
|
Verified
8.2
14
8.1
75
|
Verified
8.5
14
Generative AI
6.3
26
7.7
13
Functions
8.9
82
|
Verified
8.6
13
9.0
81
|
Verified
8.2
14
9.0
82
|
Verified
8.6
14
7.5
48
7.7
14
9.0
83
|
Verified
8.0
14
9.3
89
|
Verified
8.3
14
8.6
80
|
Verified
8.2
14
8.5
81
|
Verified
8.3
14
Agentic AI - Contact Center
7.9
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.3
10
Not enough data
Administrative
8.9
78
|
Verified
8.5
13
9.1
93
|
Verified
8.5
13
8.7
92
|
Verified
8.8
13
9.0
87
|
Verified
9.1
13
8.4
75
|
Verified
8.6
13
Workforce Management
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
8.3
14
Not enough data
Administration
8.3
22
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
8.9
19
Not enough data
Platform
8.1
31
Not enough data
7.1
25
Not enough data
8.8
37
Not enough data
9.0
35
Not enough data
8.9
37
Not enough data
9.2
39
Not enough data
9.0
38
Not enough data
Generative AI
7.3
15
Not enough data
Workforce Management
9.0
40
Not enough data
8.7
35
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
39
Not enough data
8.4
37
Not enough data
Categories
Categories
Shared Categories
VCC Live and Zoho Voice are categorized as Contact Center
Unique Categories
VCC Live is categorized as Auto Dialer, Contact Center Workforce, and Call Center Infrastructure (CCI)
Zoho Voice has no unique categories
Reviews
Reviewers' Company Size
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.1%
Telecommunications
12.7%
Consumer Services
8.2%
Banking
7.6%
Outsourcing/Offshoring
4.4%
Other
50.0%
Information Technology and Services
17.6%
Consulting
11.8%
Manufacturing
5.9%
Telecommunications
5.9%
Outsourcing/Offshoring
5.9%
Other
52.9%
Alternatives
Discussions
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
Zoho Voice has no discussions with answers
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