Compare Totango and Userflow
Featured Products
At a Glance
Market Segments
Mid-Market (57.1% of reviews)
Small-Business (62.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial
Totango
Star Rating
(1,148)4.3 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plans
Userflow
Star Rating
(114)4.8 out of 5
Market Segments
Small-Business (62.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Userflow excels in user-friendliness, with many praising its intuitive interface that allows team members to create tours without any coding knowledge. This flexibility makes it easy for teams to adapt and implement new features quickly.
- Users say that Totango provides excellent integration with Salesforce, allowing for seamless updates that reflect in real-time. This feature is particularly appreciated by those who rely on Salesforce for customer management, making Totango a strong choice for organizations already using that platform.
- Reviewers mention that Userflow's customer support is top-notch, with users highlighting the responsiveness and helpfulness of the support team. This level of service contributes to a positive overall experience, especially for those new to digital adoption tools.
- According to verified reviews, Totango shines in tracking customer health and engagement, with users noting the intuitive dashboards that help manage renewals and customer success activities effectively. This makes it a valuable tool for mid-market companies focused on customer retention.
- Users report that while Userflow is easy to set up and use, Totango faces challenges in this area, with some users mentioning a steeper learning curve and configuration difficulties. This could be a consideration for teams looking for a quick onboarding experience.
- Reviewers highlight that Userflow's ability to cater to a variety of use cases makes it a versatile option for small businesses, while Totango's focus on mid-market solutions may limit its appeal for smaller teams looking for a more tailored experience.
Pricing
Entry-Level Pricing
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Userflow
Free Trial
Free Trial
Free for 14 days. No credit card required.
- 14 day free trial
Free Trial
Totango
No trial information availableUserflow
Free Trial is available
Ratings
Meets Requirements
8.3
969
9.2
80
Ease of Use
8.2
983
9.3
81
Ease of Setup
7.4
493
9.3
48
Ease of Admin
7.8
361
9.4
47
Quality of Support
8.4
815
9.8
78
Has the product been a good partner in doing business?
8.6
360
9.7
45
Product Direction (% positive)
8.7
945
9.8
68
Features by Category
Customer Information
8.2
774
|
Verified
Not enough data
8.4
752
|
Verified
Not enough data
8.4
747
|
Verified
Not enough data
7.7
638
|
Verified
Not enough data
8.5
758
|
Verified
Not enough data
8.0
696
|
Verified
Not enough data
7.3
568
|
Verified
Not enough data
Predictions
7.8
666
|
Verified
Not enough data
7.1
633
|
Verified
Not enough data
7.9
673
|
Verified
Not enough data
6.5
494
|
Verified
Not enough data
Platform
8.0
755
|
Verified
Not enough data
7.7
691
|
Verified
Not enough data
7.9
689
|
Verified
Not enough data
8.0
700
|
Verified
Not enough data
7.9
725
|
Verified
Not enough data
7.9
716
|
Verified
Not enough data
8.3
709
|
Verified
Not enough data
8.5
631
|
Verified
Not enough data
8.2
741
|
Verified
Not enough data
8.3
709
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Success
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
Not enough data
User Analysis
7.1
50
8.8
32
7.0
55
7.7
38
User Support
7.9
55
8.6
42
6.9
39
8.3
23
Feature Not Available
9.0
35
Walkthrough Type
Feature Not Available
9.3
38
6.6
41
9.8
52
Platform Basics - Digital Adoption Platform
7.1
7
Not enough data
6.4
7
Not enough data
Analytics - Digital Adoption Platform
6.2
7
Not enough data
Functions - Digital Adoption Platform
7.1
7
Not enough data
5.8
8
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
8.1
177
|
Verified
Not enough data
8.1
177
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Not enough data
Intelligence
Feature Not Available
Not enough data
7.2
156
|
Verified
Not enough data
Feature Not Available
Not enough data
Sales Team
7.4
68
Not enough data
Feature Not Available
Not enough data
7.6
74
Not enough data
Intelligence
7.3
72
Not enough data
6.8
66
Not enough data
6.8
62
Not enough data
Mapping
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Revenue Optimization
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Not enough data
Platform Basics
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
131
Not enough data
Agentic AI - Customer Journey Mapping
7.1
18
Not enough data
Platform Basics
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Additional Functionality
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Not enough data
Agentic AI - Customer Journey Analytics
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Not enough data
Analytics
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Not enough data
Generative AI
6.4
51
Not enough data
6.4
52
Not enough data
Agentic AI - Experience Management
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Onboarding Setup
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Not enough data
Project Tracking
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Not enough data
Customer Engagement
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Totango and Userflow are categorized as Digital Adoption Platform
Unique Categories
Totango is categorized as Client Onboarding, Customer Revenue Optimization, Customer Success, Customer Data Platform (CDP), Experience Management, Customer Journey Mapping, Customer Journey Analytics, and SAP Store
Userflow is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.2%
Information Technology and Services
19.0%
Telecommunications
4.3%
Internet
3.4%
Marketing and Advertising
3.4%
Other
33.7%
Computer Software
46.7%
Information Technology and Services
16.8%
Financial Services
6.5%
Accounting
2.8%
Marketing and Advertising
2.8%
Other
24.3%
Alternatives
Discussions
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email
1 Comment
MH
Julio, thank you for your questions and patience.
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely...Read more
What are user flows for?
1 Comment
JR
Generally they are used for user onboarding. You can give step-by -step instructions on how to use your software. We also use them for refreshers that people...Read more
Userflow has no more discussions with answers
