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At a Glance
Market Segments
Mid-Market (57.2% of reviews)
Small-Business (63.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial
Totango
Star Rating
(1,147)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansUserflow
Star Rating
(106)4.8 out of 5
Market Segments
Small-Business (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango's "Customer Health Scores" feature is effective but lacks the depth of insights provided by Userflow, which has a higher rating for "Survey Implementation" at 8.7, indicating a more robust approach to gathering customer feedback.
- Reviewers mention that Userflow excels in "Multi-Language Support" with a score of 8.3, making it a better choice for businesses operating in diverse markets, while Totango's score of 6.5 in this area suggests limitations in language accessibility.
- G2 users highlight that Userflow's "Audio-visual Walkthroughs" feature, rated at 9.4, significantly enhances user onboarding experiences compared to Totango's lower score of 7.5, which may not engage users as effectively.
- Users on G2 report that Totango's "Quality of Support" is commendable at 8.4, but Userflow shines with a score of 9.8, indicating a more responsive and helpful support team, which is crucial for user satisfaction.
- Reviewers say that Userflow's "Behavior-responsive Messaging" feature, rated at 8.9, allows for more personalized user interactions, whereas Totango's score of 7.3 suggests it may not be as effective in tailoring messages to user behavior.
- Users report that Totango's "Data Security" score of 8.6 is strong, but Userflow's overall performance in "Scalability" at 8.4 indicates it may better accommodate growing businesses looking for secure and scalable solutions.
Pricing
Entry-Level Pricing
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Userflow
Free Trial
Free Trial
We have a free 14 day trial so you can see the power of Userflow
- 14 day free trial
Free Trial
Totango
No trial information availableUserflow
Free Trial is available
Ratings
Meets Requirements
8.3
967
9.2
76
Ease of Use
8.2
981
9.3
77
Ease of Setup
7.4
493
9.3
44
Ease of Admin
7.8
361
9.3
43
Quality of Support
8.4
815
9.8
74
Has the product been a good partner in doing business?
8.6
361
9.7
41
Product Direction (% positive)
8.7
944
9.8
64
Features by Category
Customer Information
8.2
773
|
Verified
Not enough data
8.5
753
|
Verified
Not enough data
8.4
747
|
Verified
Not enough data
7.7
640
|
Verified
Not enough data
8.5
760
|
Verified
Not enough data
8.0
698
|
Verified
Not enough data
7.3
570
|
Verified
Not enough data
Predictions
7.8
665
|
Verified
Not enough data
7.1
633
|
Verified
Not enough data
7.9
675
|
Verified
Not enough data
6.5
496
|
Verified
Not enough data
Platform
8.0
754
|
Verified
Not enough data
7.7
691
|
Verified
Not enough data
7.9
691
|
Verified
Not enough data
8.0
701
|
Verified
Not enough data
7.9
726
|
Verified
Not enough data
7.9
717
|
Verified
Not enough data
8.3
711
|
Verified
Not enough data
8.5
633
|
Verified
Not enough data
8.2
742
|
Verified
Not enough data
8.3
710
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Success
7.4
54
Not enough data
7.7
53
Not enough data
8.0
52
Not enough data
7.7
52
Not enough data
7.6
53
Not enough data
User Analysis
7.1
50
8.7
30
7.0
55
7.6
37
User Support
7.9
55
8.6
42
6.9
39
8.3
23
Feature Not Available
9.0
34
Walkthrough Type
Feature Not Available
9.3
38
6.6
41
9.8
51
Platform Basics - Digital Adoption Platform
7.1
7
Not enough data
6.4
7
Not enough data
Analytics - Digital Adoption Platform
6.2
7
Not enough data
Functions - Digital Adoption Platform
7.1
7
Not enough data
5.8
8
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Not enough data
Intelligence
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Not enough data
Sales Team
7.4
68
Not enough data
Feature Not Available
Not enough data
7.6
74
Not enough data
Intelligence
7.3
72
Not enough data
6.8
66
Not enough data
6.8
62
Not enough data
Mapping
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Revenue Optimization
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Not enough data
Platform Basics
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Not enough data
Agentic AI - Customer Journey Mapping
7.1
18
Not enough data
Platform Basics
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Additional Functionality
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Not enough data
Agentic AI - Customer Journey Analytics
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Not enough data
Analytics
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Not enough data
Generative AI
6.4
51
Not enough data
6.4
52
Not enough data
Agentic AI - Experience Management
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Onboarding Setup
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Not enough data
Project Tracking
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Not enough data
Customer Engagement
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Totango and Userflow are categorized as Digital Adoption Platform
Unique Categories
Totango is categorized as Client Onboarding, Customer Revenue Optimization, Customer Success, Customer Data Platform (CDP), Experience Management, Customer Journey Mapping, Customer Journey Analytics, and SAP Store
Userflow has no unique categories
Reviews
Reviewers' Company Size
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
19.0%
Telecommunications
4.3%
Internet
3.4%
Marketing and Advertising
3.4%
Other
33.9%
Computer Software
46.6%
Information Technology and Services
16.5%
Financial Services
6.8%
Marketing and Advertising
2.9%
Internet
2.9%
Other
24.3%
Discussions
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
What are user flows for?
1 Comment
JR
Generally they are used for user onboarding. You can give step-by -step instructions on how to use your software. We also use them for refreshers that people...Read more
Userflow has no more discussions with answers
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