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Compare Lime Connect (formerly Userlike) and TeamSupport 
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At a Glance
Market Segments
Small-Business (79.6% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
€0.00
$29.00 1 agent / month
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport excels in ticket creation user experience with a score of 9.0, while Userlike's score is not available, indicating that TeamSupport may offer a more intuitive interface for managing support tickets.
- Reviewers mention that TeamSupport's quality of support is rated at 8.9, which is higher than Userlike's 8.6, suggesting that TeamSupport may provide more effective assistance when users encounter issues.
- G2 users highlight that TeamSupport has a better SLA management score of 8.4 compared to Userlike, which indicates that TeamSupport may offer more robust features for managing service level agreements effectively.
- Users on G2 report that TeamSupport's proactive engagement score is 8.9, while Userlike's is 8.0, suggesting that TeamSupport may be more effective in anticipating customer needs and engaging them proactively.
- Reviewers mention that TeamSupport's self-serve support feature scores 9.0, significantly higher than Userlike's 7.8, indicating that TeamSupport may provide a more comprehensive self-service experience for users seeking help.
- Users say that TeamSupport's ticket collaboration feature scores 8.8, which is higher than Userlike's score, suggesting that TeamSupport may facilitate better teamwork and communication among support agents when resolving customer issues.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.5
347
8.7
800
Ease of Use
8.7
348
8.8
802
Ease of Setup
8.8
261
8.5
396
Ease of Admin
8.5
266
8.8
389
Quality of Support
8.6
285
8.9
724
Has the product been a good partner in doing business?
8.6
235
9.2
393
Product Direction (% positive)
8.9
328
8.9
797
Features by Category
Ticket and Case Management
Not enough data
9.0
467
|
Verified
Not enough data
8.8
465
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
8.5
417
|
Verified
Not enough data
8.4
327
|
Verified
Not enough data
8.7
449
|
Verified
Not enough data
8.8
445
|
Verified
Not enough data
8.7
351
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
358
|
Verified
Not enough data
8.9
418
|
Verified
Not enough data
8.4
261
|
Verified
Not enough data
8.3
203
|
Verified
Not enough data
8.5
118
|
Verified
Platform
Not enough data
7.6
154
|
Verified
8.2
112
|
Verified
8.4
281
|
Verified
Not enough data
8.7
217
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.4
378
|
Verified
Not enough data
8.6
388
|
Verified
Messenger
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Not enough data
Channels
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Customers
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
Platform
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Feature Not Available
8.4
29
7.8
25
7.8
27
Feature Not Available
8.5
27
8.0
17
8.8
28
Support Automation
7.9
28
8.6
28
Feature Not Available
8.7
28
8.0
26
8.6
27
7.8
15
8.9
29
Generative AI
7.7
5
8.4
19
7.3
5
8.5
19
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
8.6
120
|
Verified
8.9
111
8.2
124
|
Verified
8.6
114
8.2
57
8.0
49
Feature Not Available
8.2
63
8.5
35
|
Verified
Feature Not Available
Internal Use
8.2
112
|
Verified
8.4
281
|
Verified
8.3
94
|
Verified
8.2
79
8.1
84
|
Verified
8.3
70
8.3
89
|
Verified
8.4
77
8.2
88
|
Verified
8.2
54
8.2
92
|
Verified
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
Not enough data
8.5
168
Not enough data
8.5
159
Not enough data
7.9
117
Not enough data
7.9
45
Not enough data
8.9
48
Self-Service Platform
Not enough data
8.8
46
Not enough data
8.8
47
Not enough data
7.7
45
Not enough data
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Feature Not Available
8.1(won by default)
7
Feature Not Available
8.8(won by default)
7
8.1(won by 0.2)
13
7.9
7
Channels
Feature Not Available
7.9(won by default)
7
7.3
14
7.4(won by 0.1)
7
8.6(won by 0.5)
27
8.1
6
8.6(won by 0.5)
7
8.1
6
8.3(won by 0.2)
20
8.1
7
Insight
7.9(won by 0.3)
14
7.6
7
7.7
16
8.3(won by 0.6)
7
Feature Not Available
8.1(won by default)
7
Feature Not Available
8.3(won by default)
7
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and TeamSupport are categorized as Conversational Support, Social Customer Service, and Live Chat
Unique Categories
Lime Connect (formerly Userlike) is categorized as Conversational Marketing, Chatbots, and WhatsApp Marketing
TeamSupport is categorized as Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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