Compare Streak and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (76.3% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$49.00 Per Month
$19.00 1 user per month billed annually
Streak
Star Rating
(261)4.5 out of 5
Market Segments
Small-Business (76.3% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,787)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, providing a seamless ticket creation and management experience. In contrast, Streak, while effective, does not match this level of performance, indicating a potential gap in user satisfaction for those heavily reliant on ticketing.
- Reviewers mention that Streak shines in its ease of setup, scoring 9.2, which is significantly higher than Zendesk's 7.9. This suggests that users looking for a quick and straightforward implementation may prefer Streak for its user-friendly onboarding process.
- G2 users highlight the superior customer support features of Zendesk, particularly its Knowledge Base and Support Analytics, both scoring 9.0. Users on G2 appreciate the depth of resources available, which may not be as robust in Streak, where intelligent search and suggestions scored lower at 8.0 and 7.8, respectively.
- Reviewers say that Zendesk's workflow capabilities are impressive, with a score of 8.6, allowing for efficient task management and automation. In comparison, Streak's workflow capability, while decent, does not reach the same level, indicating that users may find Zendesk more effective for complex workflow needs.
- Users report that Streak's email integration is highly rated at 9.0, making it a strong choice for those who prioritize email communication within their CRM. However, Zendesk's overall communication channels, including live chat and social integration, score lower, suggesting that Streak may be better suited for email-centric operations.
- Reviewers mention that Zendesk's performance and reliability score of 8.6 is a strong point, indicating consistent uptime and reliability. In contrast, Streak's performance and reliability score of 8.1 suggests that while it is functional, it may not provide the same level of assurance for critical business operations.
Pricing
Entry-Level Pricing
Streak
Pro Plan
$49.00
Per Month
For any sized business looking to collaborate with a complete CRM
- Advanced CRM (Unlimited records)
- Shared Pipelines
- Mail Merge (1500/day)
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Streak
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
222
8.6
5,171
Ease of Use
8.8
225
8.6
5,272
Ease of Setup
9.2
82
8.0
3,240
Ease of Admin
9.2
66
8.2
3,107
Quality of Support
8.7
166
8.4
4,900
Has the product been a good partner in doing business?
9.2
62
8.4
3,030
Product Direction (% positive)
8.8
215
8.0
4,826
Features by Category
Sales Force Automation
9.1
71
|
Verified
Not enough data
8.8
62
Not enough data
9.3
83
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
8.4
61
|
Verified
Not enough data
9.0
69
|
Verified
Not enough data
8.5
61
|
Verified
Not enough data
8.6
59
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
Marketing Automation
8.8
75
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
80
|
Verified
Not enough data
8.4
64
|
Verified
Not enough data
Customer Support
8.6
69
|
Verified
Not enough data
8.6
70
|
Verified
Not enough data
9.0
69
|
Verified
Not enough data
8.5
59
|
Verified
Not enough data
8.9
62
|
Verified
Not enough data
Reporting & Analytics
8.4
70
|
Verified
Not enough data
8.8
76
|
Verified
Not enough data
8.5
61
|
Verified
Not enough data
Mobile & Social
8.5
59
|
Verified
Not enough data
8.3
64
Not enough data
8.2
65
|
Verified
Not enough data
Platform
8.4
47
|
Verified
Not enough data
8.7
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.9
35
|
Verified
Not enough data
7.4
33
|
Verified
Not enough data
8.0
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
7.4
36
|
Verified
Not enough data
Integration
8.5
42
|
Verified
Not enough data
8.1
37
|
Verified
Not enough data
8.0
34
|
Verified
Not enough data
Generative AI
7.3
20
Not enough data
Agentic AI - CRM
7.3
5
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
Ticket and Case Management
Not enough data
8.8
2578
|
Verified
Not enough data
8.7
2604
|
Verified
Not enough data
8.5
2531
|
Verified
Not enough data
8.4
2365
|
Verified
Not enough data
8.2
1930
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2407
|
Verified
Not enough data
8.3
1863
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2067
|
Verified
Not enough data
8.8
2328
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1322
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1761
|
Verified
Not enough data
7.9
2364
|
Verified
Not enough data
8.0
2417
|
Verified
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Streak and Zendesk for Customer Service share no categories
Unique Categories
Streak is categorized as Google Workspace for Sales and CRM
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Streak
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Computer Software
7.9%
Information Technology and Services
5.5%
Education Management
4.0%
Internet
4.0%
Other
70.4%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
How can I see status of my mail being sent from my system
1 Comment
FB
You can check the eyes in folder Sent.Read more
Please suggest the way to keep the similar settings as saved on my PC configure with my mobile
1 Comment
DP
I am a Streak user and from what I can see, the mobile app provides a way to review information you already have put in using a laptop or desktop computer. ...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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