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At a Glance
Market Segments
Small-Business (59.2% of reviews)
Mid-Market (43.8% of reviews)
Entry-Level Pricing
$124.00 Per Month
Contact Us
Stonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansZingtree
Star Rating
(81)4.5 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zingtree's Decision Trees feature is highly intuitive, scoring 9.6, which allows for easy navigation and user engagement. In contrast, Stonly's score of 9.5 indicates a solid offering, but some users feel it lacks the same level of interactivity.
- Reviewers mention that Stonly excels in Knowledge Base functionality, with a score of 9.4, providing a more comprehensive and user-friendly experience compared to Zingtree's 9.2. Users appreciate Stonly's ability to create searchable articles that are easy to navigate.
- G2 users highlight that Stonly's Quality of Support is exceptional, scoring 9.2, with many reviewers praising the responsiveness and helpfulness of the support team. Zingtree, while still strong at 8.9, has received feedback indicating that response times could be improved.
- Users on G2 report that Stonly's Ease of Use is a standout feature, scoring 9.0, making it particularly appealing for small businesses. Zingtree, with a score of 8.7, is also user-friendly but may require a bit more time for new users to get accustomed to its interface.
- Reviewers mention that Zingtree's Data Workflows feature, scoring 9.3, is robust and allows for seamless integration of data processes. Stonly, with a score of 9.0, offers good functionality but lacks some of the advanced options that Zingtree provides.
- Users say that Stonly's Mobile Optimization is superior, scoring 8.5, which is crucial for users who need access on-the-go. Zingtree's score of 7.4 indicates that its mobile experience could use enhancements to match user expectations.
Pricing
Entry-Level Pricing
Stonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
Zingtree
Enterprise AI+
Contact Us
For companies with enterprise needs that also want to leverage maximum efficiency using AI.
- Unlimited Decision Trees
- Native Integrations
- Add-on Customer Self-Help Sessions
Free Trial
Stonly
Free Trial is available
Zingtree
No trial information availableRatings
Meets Requirements
9.2
105
8.9
73
Ease of Use
9.0
105
8.7
74
Ease of Setup
8.7
83
8.6
45
Ease of Admin
9.0
84
8.3
37
Quality of Support
9.2
93
8.9
71
Has the product been a good partner in doing business?
9.3
81
9.1
36
Product Direction (% positive)
9.5
102
9.4
73
Features by Category
Ticket and Case Management
8.5
11
Not enough data
8.8
10
Not enough data
9.6
13
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.5
11
Not enough data
7.6
9
Not enough data
8.7
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
14
Not enough data
8.3
11
Not enough data
8.3
8
Not enough data
7.0
5
Not enough data
6.7
6
Not enough data
Platform
8.6
6
Not enough data
8.7
19
Not enough data
9.5
16
Not enough data
8.6
14
Not enough data
7.3
13
Not enough data
7.7
14
Not enough data
Administration
9.1
13
9.1
23
9.0
12
9.3
23
9.3
15
8.4
23
Knowledge Management
9.4
24
9.1
25
9.6
16
9.1
23
8.9
16
8.1
25
Compliance
9.3
18
9.1
22
9.2
15
8.9
22
9.2
16
9.1
23
9.1
15
Feature Not Available
Customer Support
9.2
14
8.3
24
9.2
13
8.6
23
9.5
18
9.4
26
Data Security
9.1
13
9.0
20
8.7
14
9.0
21
9.0
17
8.9
23
8.8
13
8.4
20
Administration
8.8
15
8.6
21
9.5
19
8.9
24
9.7
18
9.0
25
Generative AI
8.3
9
8.6
18
Guide Options
Not enough data
8.5
21
Not enough data
8.2
21
Not enough data
8.4
19
Not enough data
7.6
21
Not enough data
8.6
21
Guide Tools
Not enough data
8.1
19
Not enough data
9.1
23
Not enough data
7.9
23
Not enough data
8.0
23
Access Options
Not enough data
7.2
22
Not enough data
6.8
21
Not enough data
8.7
21
Quality Assurance
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
7.6
11
Engagement
Not enough data
8.3
12
Not enough data
8.2
12
Not enough data
9.0
13
Performance
Not enough data
8.8
12
Not enough data
9.3
12
Generative AI
Not enough data
7.7
10
Not enough data
7.8
10
Knowledge Pages
8.5
26
Not enough data
8.7
21
Not enough data
8.3
21
Not enough data
9.0
27
Not enough data
7.7
15
Not enough data
9.0
31
Not enough data
Knowledge Dissemination
8.1
27
Not enough data
8.6
28
Not enough data
9.5
38
Not enough data
8.5
25
Not enough data
8.1
22
Not enough data
8.4
24
Not enough data
8.9
27
Not enough data
8.1
14
Not enough data
8.9
23
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
22
Not enough data
7.1
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
Feature Not Available
Not enough data
8.6
21
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Feature Not Available
Not enough data
7.8
23
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.7
19
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
20
9.0
8
Self-Service Experience
9.1
47
8.8
16
8.5
43
8.2
15
6.9
25
Feature Not Available
8.5
30
7.2
12
8.9
40
8.8
13
Self-Service Platform
8.7
48
8.9
14
8.1
42
8.5
14
6.2
32
7.3
13
8.1
41
8.3
15
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Stonly and Zingtree are categorized as Contact Center Knowledge Base and Customer Self-Service
Unique Categories
Stonly is categorized as Digital Customer Service Platforms, Knowledge Base, Live Chat, and Help Desk
Zingtree is categorized as Contact Center Quality Assurance, Work Instructions, Call Center Infrastructure (CCI), and AI Customer Support Agents
Reviews
Reviewers' Company Size
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zingtree
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Consumer Services
21.3%
Financial Services
10.0%
Consumer Goods
10.0%
Telecommunications
7.5%
Health, Wellness and Fitness
6.3%
Other
45.0%
Discussions
Stonly has no discussions with answers
Zingtree has no discussions with answers
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