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Compare Simplify360 and Zendesk for Customer Service 
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At a Glance
Market Segments
Small-Business (47.8% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Simplify360
Star Rating
(23)4.3 out of 5
Market Segments
Small-Business (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Simplify360Zendesk for Customer Service
Star Rating
(6,651)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a preferred choice for organizations that prioritize efficient ticket management. In contrast, Simplify360's ticketing system scores 8.6, which, while still strong, may not meet the needs of larger teams as effectively.
- Reviewers mention that Simplify360 shines in its social measurement capabilities, scoring 9.2, which is significantly higher than Zendesk's offerings. This makes Simplify360 a better option for businesses focused on social media engagement and analytics.
- G2 users highlight that Zendesk's ease of setup is rated at 7.9, while Simplify360 offers a more user-friendly experience with a score of 8.8. This suggests that Simplify360 may be more suitable for smaller businesses or teams with limited technical resources.
- Users on G2 report that both platforms have similar quality of support ratings at 8.4, indicating that customers can expect reliable assistance from either software. However, Simplify360's overall user satisfaction is slightly higher, with a score of 8.8 for being a good business partner.
- Reviewers mention that Zendesk's response automation features are rated at 8.4, which is competitive, but Simplify360's automation capabilities are noted for their flexibility and customization, making it a better fit for businesses looking to tailor their customer interactions.
- Users say that while both platforms offer strong reporting and analytics features, Zendesk's reports and analytics score of 8.3 is on par with Simplify360's, but the latter's advanced data filtering capabilities at 7.4 may not meet the expectations of users needing in-depth insights.
Pricing
Entry-Level Pricing
Simplify360
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Simplify360
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
20
8.6
5,109
Ease of Use
8.8
21
8.6
5,153
Ease of Setup
8.8
18
8.0
3,177
Ease of Admin
8.3
7
8.2
3,072
Quality of Support
8.4
20
8.4
4,787
Has the product been a good partner in doing business?
8.8
7
8.4
2,998
Product Direction (% positive)
8.8
20
8.0
4,763
Features by Category
Ticket and Case Management
Not enough data
8.8
2547
|
Verified
Not enough data
8.7
2562
|
Verified
Not enough data
8.5
2488
|
Verified
Not enough data
8.4
2333
|
Verified
Not enough data
8.2
1918
|
Verified
Not enough data
8.4
2394
|
Verified
Not enough data
8.6
2381
|
Verified
Not enough data
8.3
1849
|
Verified
Generative AI
Not enough data
7.6
381
Not enough data
7.6
383
Agentic AI - Help Desk
Not enough data
7.8
242
Not enough data
7.9
242
Not enough data
7.9
243
Communication Channels
Not enough data
8.5
2056
|
Verified
Not enough data
8.8
2303
|
Verified
Not enough data
8.4
1718
|
Verified
Not enough data
8.0
1423
|
Verified
Not enough data
8.0
1306
|
Verified
Platform
Not enough data
7.8
1385
|
Verified
Not enough data
8.0
1775
|
Verified
Not enough data
8.3
1945
|
Verified
Not enough data
8.2
1737
|
Verified
Not enough data
7.9
2337
|
Verified
Not enough data
8.0
2405
|
Verified
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
630
Reporting
Not enough data
8.3
588
Not enough data
7.9
561
Not enough data
8.2
642
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
467
Not enough data
8.1
464
Not enough data
8.3
448
Not enough data
8.1
447
Not enough data
8.1
355
Platform
Not enough data
8.6
469
Not enough data
8.3
466
Not enough data
8.3
462
Not enough data
8.2
462
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
856
Not enough data
8.3
713
Not enough data
8.2
681
Not enough data
8.2
746
Support Automation
Not enough data
8.1
711
Not enough data
8.3
754
Not enough data
8.4
708
Not enough data
8.0
785
Generative AI
Not enough data
7.8
202
Not enough data
7.8
201
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
100
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Monitoring & Listening
9.2(won by default)
8
Not enough data
8.0(won by default)
9
Not enough data
8.7(won by default)
9
Not enough data
7.6(won by default)
9
Not enough data
8.0(won by default)
9
Not enough data
8.0(won by default)
9
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.3(won by default)
9
Not enough data
8.5(won by default)
9
Not enough data
8.9(won by default)
9
Not enough data
7.4(won by default)
9
Not enough data
Customer Support
Not enough data
8.1
81
Not enough data
7.5
76
Not enough data
8.0
83
Automation
Not enough data
8.0
82
Not enough data
8.2
82
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
949
|
Verified
Not enough data
8.5
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
519
Internal Use
Not enough data
8.0
1775
|
Verified
Not enough data
8.5
848
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
823
|
Verified
Not enough data
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1497
Not enough data
8.5
1434
Not enough data
8.0
1023
Not enough data
7.7
646
Not enough data
8.0
778
Self-Service Platform
Not enough data
8.3
826
Not enough data
8.2
839
Not enough data
7.7
656
Not enough data
8.2
804
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
8.1
13
7.4
76
8.6
13
7.5
77
Process
8.2
16
8.4
563
8.6
16
9.1
740
8.4
15
8.9
688
Channels
8.8
16
9.0
739
8.1
14
8.4
585
8.2
13
8.7
562
7.7
13
8.2
484
8.1
14
8.3
420
Insight
8.8
13
8.1
538
8.3
14
8.3
647
8.0
15
8.5
561
7.7
14
8.7
665
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
69
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
69
Not enough data
8.3
69
Not enough data
8.5
69
Automation
Not enough data
8.6
69
Not enough data
8.6
70
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.4
6
Not enough data
9.8
7
Not enough data
8.8
7
Not enough data
8.7
5
Not enough data
9.0
7
Not enough data
8.3
7
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Simplify360 and Zendesk for Customer Service are categorized as Social Customer Service
Unique Categories
Simplify360 is categorized as Social Media Listening Tools
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
Simplify360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.4%
Information Technology and Services
8.7%
Consumer Services
8.7%
Consumer Goods
8.7%
Manufacturing
4.3%
Other
52.2%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Alternatives
Discussions
What is Simplify360 used for?
1 Comment
Official Response from Simplify360
Simplify360 is the leading Digital Customer Experience Platform with a goal #beyondORM #beyondListening take control. We have been helping brands and...Read more
Simplify360 has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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