Introducing G2.ai, the future of software buying.Try now
Compare ServiceTitan and Verizon Connect 
Featured Products
At a Glance
Market Segments
Small-Business (65.2% of reviews)
Small-Business (66.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceTitan
Star Rating
(340)4.5 out of 5
Market Segments
Small-Business (65.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanVerizon Connect
Star Rating
(952)3.8 out of 5
Market Segments
Small-Business (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verizon ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceTitan excels in providing comprehensive support for trade businesses, with features like scheduling, invoicing, and dispatching seamlessly integrated, making it a robust choice for those in the field service industry.
- Users say that Verizon Connect offers a user-friendly experience, particularly highlighting its GPS updates and the replay feature as standout functionalities, which enhance fleet management capabilities.
- According to verified reviews, ServiceTitan's implementation process is often praised for its intuitive onboarding, allowing users to quickly adapt and integrate the software into their daily operations, which is crucial for maintaining productivity.
- Reviewers mention that while Verizon Connect has a solid interface, it sometimes lacks the depth of features found in ServiceTitan, particularly in areas like job management and payment processing, which are essential for comprehensive field service operations.
- Users highlight that ServiceTitan's ability to connect various business workflows—from job costing to client notifications—creates a more cohesive operational experience, making it a preferred choice for many small businesses.
- G2 reviewers note that while Verizon Connect is a reliable tool for fleet management, it faces challenges in areas like customer support and product direction, which may impact long-term user satisfaction compared to the higher ratings received by ServiceTitan.
Pricing
Entry-Level Pricing
ServiceTitan
No pricing availableVerizon Connect
No pricing availableFree Trial
ServiceTitan
No trial information availableVerizon Connect
No trial information availableRatings
Meets Requirements
8.8
282
8.0
654
Ease of Use
8.5
286
8.3
659
Ease of Setup
6.9
213
7.7
549
Ease of Admin
8.1
193
8.1
552
Quality of Support
7.8
277
6.9
640
Has the product been a good partner in doing business?
8.7
194
7.1
555
Product Direction (% positive)
9.1
277
6.3
573
Features by Category
Routing
Not enough data
8.5
107
Not enough data
8.3
104
Not enough data
8.3
103
Scheduling
Not enough data
8.0
97
Not enough data
7.9
85
Not enough data
8.1
90
Not enough data
8.6
126
Optimization
Not enough data
8.2
98
Not enough data
8.8
131
Not enough data
8.2
100
Analytics
Not enough data
8.4
116
Not enough data
8.4
116
Not enough data
8.6
128
Vehicle Management
Not enough data
7.9
265
Not enough data
7.5
245
Not enough data
7.7
278
Not enough data
9.1
435
ELD Compliance
Not enough data
7.8
148
Not enough data
7.4
162
Not enough data
6.8
104
Not enough data
6.6
117
Driver Management
Not enough data
7.9
225
Not enough data
8.4
330
Not enough data
8.9
417
Not enough data
8.5
392
Deliveries
Not enough data
8.4
240
Not enough data
8.2
183
Not enough data
8.2
202
Dashcam
Not enough data
7.6
133
Not enough data
7.7
153
Not enough data
7.7
119
Analytics
Not enough data
8.2
258
Not enough data
8.5
333
Not enough data
7.8
252
Agentic AI - Fleet Management
Not enough data
3.0
5
Not enough data
5.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Fleet Management
Not enough data
Not enough data
Vehicle Tracking
Not enough data
4.9
17
Not enough data
6.4
17
Not enough data
4.3
15
Not enough data
5.0
16
Not enough data
5.8
16
Driver Tracking
Not enough data
4.7
16
Not enough data
5.4
15
Not enough data
5.1
15
Not enough data
4.6
15
Analytics
Not enough data
Feature Not Available
Not enough data
5.8
15
Not enough data
Feature Not Available
Agentic AI - Fleet Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
82
2.3
5
6.8
78
2.0
5
Before the Job
7.4
183
4.3
7
8.9
201
4.8
8
8.4
195
4.7
6
8.4
190
4.0
7
On the Job
8.6
196
6.0
8
7.8
198
5.2
8
7.3
180
5.4
8
8.5
201
5.4
8
8.1
170
4.3
9
After the Job
8.4
201
5.6
8
8.3
198
5.6
8
8.7
199
2.4
7
7.9
181
2.9
7
Agentic AI - Field Service Management
4.6
16
Not enough data
4.7
16
Not enough data
4.8
16
Not enough data
Categories
Categories
Shared Categories
ServiceTitan and Verizon Connect are categorized as Field Service Management
Reviews
Reviewers' Company Size
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verizon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
36.7%
Consumer Services
23.9%
Utilities
4.5%
Marketing and Advertising
3.9%
Accounting
3.6%
Other
27.3%
Construction
32.2%
Transportation/Trucking/Railroad
13.2%
Consumer Services
5.0%
Facilities Services
3.7%
Telecommunications
3.1%
Other
42.7%
Discussions
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
Why can I not order new gps units online?
2 Comments
MH
Yes, we have that problem too. did they ask you to sign a contract extension too? the reason for this is technically they aren't selling you the units. ...Read more
OVER ALL PERFORMANCE AND COSTS
2 Comments
MH
The service is good, but their business model is not. i suppose if you were planning on having the service over a short period, it would be fine. But the...Read more
Worst customer service I have ever dealt with! You can't believe anything they say!
2 Comments
CR
Still more incompetence! Nobody has a clue, they just pass it on to a new person, without giving them an update on what's going on. Dabre davis, Kinisha...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
