Compare ServiceNow IT Operations Management and Xurrent ITSM 
At a Glance
Market Segments
Enterprise (66.3% of reviews)
Enterprise (54.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow IT Operations Management
Star Rating
(184)4.4 out of 5
Market Segments
Enterprise (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementXurrent ITSM
Star Rating
(87)4.6 out of 5
Market Segments
Enterprise (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Xurrent ITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Xurrent ITSM excels in user experience, highlighting its intuitive user interface and ease of configuration. Users appreciate how it simplifies incident and change management, making it less burdensome for IT service management staff.
- According to verified reviews, ServiceNow IT Operations Management is recognized for its powerful automation and real-time visibility. Users value its ability to provide end-to-end visibility across their infrastructure, which helps in quickly detecting issues and maintaining service reliability.
- Reviewers mention that Xurrent ITSM's cloud application performance and continuous development of new features contribute to a positive user experience. This ongoing enhancement keeps the platform relevant and responsive to user needs.
- Users say that while ServiceNow IT Operations Management has evolved with capabilities like cloud management and service mapping, some find it less user-friendly compared to Xurrent ITSM, particularly in terms of setup and daily usability.
- G2 reviewers highlight that Xurrent ITSM's quality of support is notably high, with users feeling well-supported in their ITSM processes. This contrasts with ServiceNow, where some users have expressed a desire for improved support responsiveness.
- According to recent feedback, while both products have strong service management capabilities, Xurrent ITSM is praised for its clear reporting features that help track SLAs effectively, whereas ServiceNow's comprehensive solution is seen as more complex, which may overwhelm some users.
Pricing
Entry-Level Pricing
ServiceNow IT Operations Management
No pricing availableXurrent ITSM
No pricing availableFree Trial
ServiceNow IT Operations Management
No trial information availableXurrent ITSM
Free Trial is available
Ratings
Meets Requirements
8.8
90
8.9
69
Ease of Use
8.1
148
9.1
70
Ease of Setup
7.7
131
8.7
49
Ease of Admin
8.4
46
8.6
48
Quality of Support
8.5
88
9.1
68
Has the product been a good partner in doing business?
8.7
48
9.2
47
Product Direction (% positive)
9.6
85
9.8
64
Features by Category
Administration
Not enough data
8.6
41
Not enough data
8.1
40
Not enough data
8.2
42
Service Desk
Not enough data
8.8
42
Not enough data
8.4
42
Not enough data
8.8
42
Management
Not enough data
8.3
40
Not enough data
8.9
38
Not enough data
8.6
33
Not enough data
8.5
36
Not enough data
8.0
32
Functionality
Not enough data
9.3
42
Not enough data
7.7
33
Not enough data
8.0
34
Not enough data
8.5
41
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
7.1
36
Not enough data
8.5
37
Not enough data
8.4
40
Not enough data
Not enough data
Management Tools
Not enough data
9.0
42
Not enough data
8.9
39
Not enough data
8.5
40
Generative AI
Not enough data
8.7
13
Not enough data
8.9
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.3
18
Not enough data
7.7
13
Not enough data
8.8
17
Not enough data
Issue Resolution
8.9
20
Not enough data
8.9
18
Not enough data
8.8
18
Not enough data
Management
9.1
22
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
Generative AI
7.2
9
Not enough data
7.4
9
Not enough data
Agentic AI - AIOps Platforms
7.8
10
Not enough data
7.5
8
Not enough data
8.7
13
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Not enough data
Monitoring
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Not enough data
Response
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
Agentic AI - Application Performance Monitoring (APM)
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Performance
8.2
11
Not enough data
8.0
9
Not enough data
Functionality
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Not enough data
Incident Management
Not enough data
8.6
49
Not enough data
8.3
47
Not enough data
8.1
50
Not enough data
8.5
48
Not enough data
8.6
48
Reporting
Not enough data
8.2
47
Not enough data
7.9
49
Not enough data
7.6
38
Access & Usability
Not enough data
7.8
44
Not enough data
8.7
48
Not enough data
8.4
44
Not enough data
8.7
35
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.1
36
Feature Not Available
Platform
8.4
33
8.9
28
8.5
31
8.5
28
8.8
35
8.8
31
8.5
36
8.2
32
8.9
38
8.5
34
Security
8.5
31
7.9
25
8.2
32
7.2
24
7.8
31
Feature Not Available
8.9
34
9.3
32
8.9
36
9.1
34
Agentic AI - Enterprise IT Management
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.7
13
Not enough data
8.2
12
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Operations Management and Xurrent ITSM are categorized as Enterprise IT Management
Unique Categories
ServiceNow IT Operations Management is categorized as Application Performance Monitoring (APM) and AIOps Platforms
Xurrent ITSM is categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Reviews
Reviewers' Company Size
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xurrent ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.5%
Financial Services
8.4%
Hospital & Health Care
7.7%
Insurance
7.7%
Computer & Network Security
5.8%
Other
45.8%
Information Technology and Services
27.2%
Insurance
8.6%
Automotive
6.2%
Consulting
4.9%
Computer Software
4.9%
Other
48.1%
Alternatives
Discussions
ServiceNow IT Operations Management has no discussions with answers
Xurrent ITSM has no discussions with answers
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