# ServiceNow IT Operations Management vs Xurrent ITSM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Xurrent ITSM excels in **ease of use** , with users appreciating its intuitive user interface and straightforward configuration process. This makes it less taxing on IT service management staff, allowing for smoother incident and change management. - **Users say** that ServiceNow IT Operations Management shines in **asset tracking** and **infrastructure visibility**. Reviewers highlight its ability to deliver real-time mapping of IT assets, which significantly enhances resource and cost planning. - **According to verified reviews** , Xurrent ITSM has a strong focus on **continuous development** of new features, which keeps the platform fresh and aligned with user needs. This commitment to improvement is a key differentiator for many users. - **Reviewers mention** that ServiceNow IT Operations Management is particularly effective for organizations needing to track **configuration items** , such as laptops and servers. Its service discovery feature is noted as a standout, helping users identify all virtual machines in their environment. - **G2 reviewers highlight** that while Xurrent ITSM has a higher score in **quality of support** , ServiceNow's support is still reliable, though some users feel it could be improved. Xurrent's support is praised for being responsive and helpful, enhancing the overall user experience. - **Users report** that despite Xurrent ITSM's lower overall G2 score, its **performance as a cloud application** and its SIAM philosophy are appreciated, making it a solid choice for enterprises looking for a user-friendly ITSM solution. | | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | | **Total Reviews** | 428 | 87 | | **Largest Market Segment** | Enterprise (64.2% of reviews) | Enterprise (54.3% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### ServiceNow IT Operations Management Pros: - Ease of Use (51 reviews) - Visibility (44 reviews) Cons: - Learning Difficulty (29 reviews) - Complexity (27 reviews) ### Xurrent ITSM Pros: - Ease of Use (5 reviews) - Service Management (5 reviews) Cons: - Limited Features (3 reviews) - Missing Features (3 reviews) --- ## Ratings Comparison | Rating | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Meets Requirements** | 8.8 (114 reviews) | 8.9 (69 reviews) | | **Ease of Use** | 8.2 (264 reviews) | 9.1 (70 reviews) | | **Ease of Setup** | 7.9 (171 reviews) | 8.7 (49 reviews) | | **Ease of Admin** | 8.4 (49 reviews) | 8.6 (48 reviews) | | **Quality of Support** | 8.5 (180 reviews) | 9.1 (68 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (52 reviews) | 9.2 (47 reviews) | | **Product Direction (% positive)** | 9.5 (109 reviews) | 9.8 (64 reviews) | --- ## Pricing ### ServiceNow IT Operations Management #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Xurrent ITSM #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **ServiceNow IT Operations Management** | N/A | N/A | | **Xurrent ITSM** | 8.4/10 | 45 | #### Administration | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Change Management** | Not enough data | 8.6 (41 reviews) | | **Asset Management** | Not enough data | 8.1 (40 reviews) | | **Reports & Analytics** | Not enough data | 8.2 (42 reviews) | #### Service Desk | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Help Desk** | Not enough data | 8.8 (42 reviews) | | **Incident Reports** | Not enough data | 8.4 (42 reviews) | | **Process Workflow** | Not enough data | 8.8 (42 reviews) | #### Management | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Reporting** | Not enough data | 8.3 (40 reviews) | | **Administration Console** | Not enough data | 8.9 (38 reviews) | | **Access Management** | Not enough data | 8.6 (33 reviews) | | **Asset Management** | Not enough data | 8.5 (36 reviews) | | **Policy Dictation** | Not enough data | 8.0 (32 reviews) | #### Functionality | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Ticketing System** | Not enough data | 9.3 (42 reviews) | | **Performance Logging** | Not enough data | 7.7 (33 reviews) | | **Alerting** | Not enough data | 8.0 (34 reviews) | | **Automation** | Not enough data | 8.5 (41 reviews) | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **ServiceNow IT Operations Management** | N/A | N/A | | **Xurrent ITSM** | 8.5/10 | 44 | #### Monitoring | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Constant Monitoring** | Not enough data | 7.1 (36 reviews) | | **Timely Alerts** | Not enough data | 8.5 (37 reviews) | | **TIcket Accuracy** | Not enough data | 8.4 (40 reviews) | | **AI Monitoring** | Not enough data | Not enough data | #### Management Tools | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Ticket Assignment** | Not enough data | 9.0 (42 reviews) | | **Standardization** | Not enough data | 8.9 (39 reviews) | | **Lifecycle Visualization** | Not enough data | 8.5 (40 reviews) | #### Generative AI | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **AI Text Generation** | Not enough data | 8.7 (13 reviews) | | **AI Text Summarization** | Not enough data | 8.9 (12 reviews) | #### Agentic AI - Incident Management | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AIOps Platforms | Product | Score | Reviews | |---|---|---| | **ServiceNow IT Operations Management** | 8.3/10 | 134 | | **Xurrent ITSM** | N/A | N/A | #### Functionality | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Artificial Intelligence** | 8.3 (29 reviews) | Not enough data | | **Machine Learning** | 7.7 (15 reviews) | Not enough data | | **Systems Monitoring** | 9.2 (48 reviews) | Not enough data | #### Issue Resolution | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Root Cause Identification** | 9.3 (37 reviews) | Not enough data | | **Proactive Identification** | 9.1 (32 reviews) | Not enough data | | **Resolution Guidance** | 8.9 (25 reviews) | Not enough data | #### Management | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **System Integration** | 9.2 (72 reviews) | Not enough data | | **Alerting** | 8.6 (25 reviews) | Not enough data | | **Reporting** | 9.2 (32 reviews) | Not enough data | #### Generative AI | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **AI Text Generation** | 7.2 (9 reviews) | Not enough data | | **AI Text Summarization** | 7.4 (9 reviews) | Not enough data | #### Agentic AI - AIOps Platforms | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Autonomous Task Execution** | 8.3 (13 reviews) | Not enough data | | **Multi-step Planning** | 7.8 (9 reviews) | Not enough data | | **Cross-system Integration** | 8.9 (15 reviews) | Not enough data | | **Adaptive Learning** | 7.6 (9 reviews) | Not enough data | | **Natural Language Interaction** | 6.8 (10 reviews) | Not enough data | | **Proactive Assistance** | 7.6 (9 reviews) | Not enough data | | **Decision Making** | 8.5 (8 reviews) | Not enough data | ### Application Performance Monitoring (APM) | Product | Score | Reviews | |---|---|---| | **ServiceNow IT Operations Management** | 8.1/10 | 17 | | **Xurrent ITSM** | N/A | N/A | #### Monitoring | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Performance Baselines** | 8.8 (11 reviews) | Not enough data | | **Performance Analysis** | 7.8 (12 reviews) | Not enough data | | **Performance Monitoring** | 7.9 (11 reviews) | Not enough data | | **AI/ML Assistance** | 8.0 (10 reviews) | Not enough data | | **Multi-System Monitoring** | 8.3 (13 reviews) | Not enough data | #### Response | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Dashboards and Visualization** | 8.5 (14 reviews) | Not enough data | | **Incident Alerting** | 8.5 (12 reviews) | Not enough data | | **Root Cause Analysis (RCA)** | 8.2 (10 reviews) | Not enough data | #### Agentic AI - Application Performance Monitoring (APM) | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Autonomous Task Execution** | 8.3 (5 reviews) | Not enough data | | **Cross-system Integration** | 8.1 (6 reviews) | Not enough data | | **Adaptive Learning** | 8.0 (5 reviews) | Not enough data | | **Proactive Assistance** | 7.8 (6 reviews) | Not enough data | | **Decision Making** | 8.1 (6 reviews) | Not enough data | #### Performance | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Real User Monitoring (RUM)** | 8.2 (11 reviews) | Not enough data | | **Second by Second Metrics** | 8.0 (9 reviews) | Not enough data | #### Functionality | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Synthetic Monitoring** | 8.0 (11 reviews) | Not enough data | | **Dynamic Transaction Mapping** | 7.6 (11 reviews) | Not enough data | | **Load Balancing** | 7.2 (10 reviews) | Not enough data | | **Cloud Observability** | 7.8 (13 reviews) | Not enough data | ### AI SRE Tools | Product | Score | Reviews | |---|---|---| | **ServiceNow IT Operations Management** | N/A | N/A | | **Xurrent ITSM** | N/A | N/A | #### Reliability Objectives & Service Operations - AI SRE Tools | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Intelligent On-Call Workflows** | Not enough data | Not enough data | | **Error Budget Tracking** | Not enough data | Not enough data | | **SLI & SLO Management** | Not enough data | Not enough data | | **Service Health Modeling & Reporting** | Not enough data | Not enough data | #### AI Detection & Signal Quality - AI SRE Tools | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | | **Change-Aware Detection** | Not enough data | Not enough data | | **Adaptive Anomaly Detection** | Not enough data | Not enough data | | **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | #### Investigation & Root Cause Analysis - AI SRE Tools | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Guided Incident Investigation** | Not enough data | Not enough data | | **Live Debugging in Production** | Not enough data | Not enough data | | **AI Root Cause Analysis** | Not enough data | Not enough data | | **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | #### Automation & Platform Controls - AI SRE Tools | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | | **Human-in-the-Loop Remediation** | Not enough data | Not enough data | | **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | | **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | ### Enterprise AI Chatbots | Product | Score | Reviews | |---|---|---| | **ServiceNow IT Operations Management** | N/A | N/A | | **Xurrent ITSM** | N/A | N/A | #### AI & Conversational Intelligence - Enterprise AI Chatbots | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Retrieval-Augmented Generation (RAG)** | Not enough data | Not enough data | | **Natural Language Understanding** | Not enough data | Not enough data | | **Multi-Turn Conversations** | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | #### Knowledge & Data Integration - Enterprise AI Chatbots | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Real-Time Data Retrieval** | Not enough data | Not enough data | | **API & Custom Data Connectors** | Not enough data | Not enough data | | **Knowledge Base Integrations** | Not enough data | Not enough data | | **CRM & ERP Integrations** | Not enough data | Not enough data | #### Security, Governance & Compliance - Enterprise AI Chatbots | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Audit Logging** | Not enough data | Not enough data | | **Role-Based Access Controls** | Not enough data | Not enough data | | **Data Residency Controls** | Not enough data | Not enough data | | **Response Guardrails** | Not enough data | Not enough data | #### Administration & Deployment - Enterprise AI Chatbots | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Workflow Automation** | Not enough data | Not enough data | | **Escalation Workflows** | Not enough data | Not enough data | | **Conversation Analytics** | Not enough data | Not enough data | | **Multi-Channel Deployment** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **ServiceNow IT Operations Management** | N/A | N/A | | **Xurrent ITSM** | 8.3/10 | 51 | #### Incident Management | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Automate Ticket Routing** | Not enough data | 8.6 (49 reviews) | | **Ticket Prioritization** | Not enough data | 8.3 (47 reviews) | | **Ticket Notifications** | Not enough data | 8.1 (50 reviews) | | **Knowledge Base** | Not enough data | 8.5 (48 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.6 (48 reviews) | #### Reporting | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Dashboards** | Not enough data | 8.2 (47 reviews) | | **Time Tracking** | Not enough data | 7.9 (49 reviews) | | **Surveys** | Not enough data | 7.6 (38 reviews) | #### Access & Usability | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Mobile** | Not enough data | 7.8 (44 reviews) | | **Self Service** | Not enough data | 8.7 (48 reviews) | | **Active Directory** | Not enough data | 8.4 (44 reviews) | | **Multi-Channel Access** | Not enough data | 8.7 (35 reviews) | #### Agentic AI - Service Desk | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **ServiceNow IT Operations Management** | 8.3/10 | 86 | | **Xurrent ITSM** | 8.5/10 | 36 | #### Analysis | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Threat Detection** | 8.4 (44 reviews) | Feature Not Available | #### Platform | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Unified Communications Platform** | 8.6 (39 reviews) | 8.9 (28 reviews) | | **Remote Access** | 8.5 (32 reviews) | 8.5 (28 reviews) | | **ITIL Policy Compliance** | 8.9 (37 reviews) | 8.8 (31 reviews) | | **Asset Tracking** | 8.9 (54 reviews) | 8.2 (32 reviews) | | **IT Knowledge Management** | 8.8 (41 reviews) | 8.5 (34 reviews) | #### Security | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Endpoint Protection** | 8.6 (32 reviews) | 7.9 (25 reviews) | | **Patch Management** | 8.2 (33 reviews) | 7.2 (24 reviews) | | **Disaster Recovery** | 7.9 (32 reviews) | Feature Not Available | | **Service Management** | 9.0 (47 reviews) | 9.3 (32 reviews) | | **Workflow Management** | 9.0 (52 reviews) | 9.1 (34 reviews) | #### Agentic AI - Enterprise IT Management | Feature | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Autonomous Task Execution** | 7.9 (14 reviews) | Not enough data | | **Multi-step Planning** | 7.8 (13 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (16 reviews) | Not enough data | | **Adaptive Learning** | 7.6 (11 reviews) | Not enough data | | **Natural Language Interaction** | 7.5 (12 reviews) | Not enough data | | **Proactive Assistance** | 7.7 (13 reviews) | Not enough data | | **Decision Making** | 8.5 (14 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Unique to ServiceNow IT Operations Management (4):** [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Enterprise AI Chatbots Software](https://www.g2.com/categories/enterprise-ai-chatbots) **Unique to Xurrent ITSM (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | ServiceNow IT Operations Management | Xurrent ITSM | |---|---|---| | **Small-Business** | 11.3% | 17.3% | | **Mid-Market** | 24.5% | 28.4% | | **Enterprise** | 64.2% | 54.3% | ### By Industry #### ServiceNow IT Operations Management - **Information Technology and Services:** 21.1% - **Insurance:** 7.0% - **Hospital & Health Care:** 7.0% - **Financial Services:** 7.0% - **Manufacturing:** 5.7% - **Banking:** 4.4% - **Computer & Network Security:** 4.4% - **Consulting:** 4.4% - **Utilities:** 4.0% - **Computer Software:** 3.5% - **Other:** 31.3% #### Xurrent ITSM - **Information Technology and Services:** 27.2% - **Insurance:** 8.6% - **Automotive:** 6.2% - **Consulting:** 4.9% - **Computer Software:** 4.9% - **Hospital & Health Care:** 4.9% - **Airlines/Aviation:** 3.7% - **Banking:** 3.7% - **Staffing and Recruiting:** 2.5% - **Electrical/Electronic Manufacturing:** 2.5% - **Other:** 30.9% --- ## Alternatives ### Alternatives to ServiceNow IT Operations Management - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (723 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (963 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (584 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (642 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1204 reviews) ### Alternatives to Xurrent ITSM - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12921 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1122 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1204 reviews) - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews) --- ## Top Discussions ### ServiceNow IT Operations Management No discussions available for this product. ### Xurrent ITSM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-it-operations-management-vs-xurrent-itsm)