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At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Mid-Market (55.1% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Salesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansVitally
Star Rating
(673)4.5 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about VitallySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Service Cloud excels in Data Security with a score of 9.0, which reviewers mention as a critical factor for businesses handling sensitive customer information. In contrast, Vitally scores 8.8, indicating it still offers solid security but may not meet the highest standards set by Salesforce.
- Reviewers mention that Salesforce Service Cloud has a robust Reporting & Dashboards feature, scoring 8.5, which allows for comprehensive data analysis. Vitally matches this score but users say that Salesforce's reporting capabilities are more customizable and user-friendly.
- Users on G2 highlight that Salesforce Service Cloud's Ease of Setup is rated at 7.9, which some find slightly challenging compared to Vitally's score of 8.1. Reviewers mention that Vitally's onboarding process is more straightforward, making it easier for new users to get started.
- Reviewers mention that Salesforce Service Cloud shines in Customization with a score of 8.8, allowing businesses to tailor the platform extensively. However, users report that Vitally, with a score of 8.7, also offers good customization options but may not be as flexible as Salesforce in certain areas.
- Users say that Salesforce Service Cloud's Quality of Support is highly rated at 8.3, with many reviewers praising the responsiveness and helpfulness of the support team. In comparison, Vitally scores 9.0, with users reporting exceptional support experiences, often highlighting quick resolution times.
- G2 users report that Salesforce Service Cloud has a strong Customer Health Score of 8.1, indicating good customer engagement and satisfaction. Vitally, however, scores higher at 8.7, with reviewers mentioning that its proactive customer monitoring features contribute significantly to maintaining customer relationships.
Pricing
Entry-Level Pricing
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Vitally
No pricing availableFree Trial
Salesforce Service Cloud
Free Trial is available
Vitally
Free Trial is available
Ratings
Meets Requirements
8.6
2,757
8.7
544
Ease of Use
8.4
5,332
8.4
562
Ease of Setup
7.9
4,091
8.1
305
Ease of Admin
8.2
1,525
8.7
203
Quality of Support
8.3
2,538
9.0
458
Has the product been a good partner in doing business?
8.7
1,506
9.3
203
Product Direction (% positive)
8.2
2,718
9.1
521
Features by Category
Ticket and Case Management
8.5
1202
|
Verified
Not enough data
8.4
1200
|
Verified
Not enough data
8.3
1229
|
Verified
Not enough data
8.3
1152
|
Verified
Not enough data
8.1
978
Not enough data
7.9
1166
|
Verified
Not enough data
8.3
1148
|
Verified
Not enough data
8.5
1026
|
Verified
Not enough data
Generative AI
7.6
176
Not enough data
7.6
175
Not enough data
Agentic AI - Help Desk
8.1
51
Not enough data
8.2
53
Not enough data
8.1
54
Not enough data
Communication Channels
8.4
1019
|
Verified
Not enough data
8.6
1203
|
Verified
Not enough data
8.1
845
Not enough data
8.0
804
|
Verified
Not enough data
8.1
764
Not enough data
Platform
7.8
552
|
Verified
Not enough data
8.3
816
|
Verified
Not enough data
8.6
691
|
Verified
Not enough data
8.3
609
|
Verified
Not enough data
8.2
1143
|
Verified
Not enough data
8.2
1162
|
Verified
Not enough data
Customer Information
8.1
206
8.7
431
|
Verified
8.3
205
8.9
433
|
Verified
8.4
203
8.7
427
|
Verified
7.7
201
8.4
416
|
Verified
7.9
204
8.7
429
|
Verified
8.1
200
8.6
404
|
Verified
7.8
204
7.7
347
|
Verified
Predictions
7.3
197
8.1
402
|
Verified
7.7
198
7.7
369
|
Verified
8.2
196
8.5
387
|
Verified
7.4
194
6.7
322
|
Verified
Platform
8.5
204
8.5
410
|
Verified
8.3
203
8.4
390
|
Verified
8.4
200
8.2
376
|
Verified
8.5
200
8.5
386
|
Verified
8.2
201
8.2
398
|
Verified
8.7
197
8.7
404
|
Verified
8.8
201
8.8
391
|
Verified
9.0
198
8.8
361
|
Verified
8.8
196
8.9
398
|
Verified
8.9
197
8.8
385
|
Verified
Generative AI
7.3
169
Feature Not Available
7.3
167
Feature Not Available
Agentic AI - Customer Success
8.6
12
8.8
10
8.5
12
8.7
10
8.9
12
8.9
11
9.2
12
9.1
11
8.6
12
8.2
10
Administration
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Not enough data
Knowledge Management
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Not enough data
Compliance
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Not enough data
Customer Support
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Not enough data
Data Security
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Not enough data
Administration
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Not enough data
Generative AI
7.5
147
Not enough data
Channels
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Not enough data
Design
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Not enough data
Generative AI
7.4
110
Not enough data
7.5
109
Not enough data
Usability
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Not enough data
Reporting
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Not enough data
Generative AI
7.6
178
Not enough data
7.6
179
Not enough data
Quality Assurance
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Not enough data
Engagement
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Not enough data
Performance
8.6
66
Not enough data
8.8
66
Not enough data
Generative AI
7.7
57
Not enough data
7.9
58
Not enough data
Sales Team
Not enough data
7.9
89
Not enough data
7.6
90
Not enough data
8.4
104
Intelligence
Not enough data
8.2
99
Not enough data
7.5
94
Not enough data
7.6
90
Mapping
Not enough data
7.5
88
Not enough data
8.0
96
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Not enough data
Generative AI
7.0
216
Not enough data
Functions
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Not enough data
Agentic AI - Contact Center
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Administrative
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Not enough data
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
101
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Not enough data
Support Automation
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Not enough data
Generative AI
7.4
94
Not enough data
7.4
93
Not enough data
Onboarding Setup
Not enough data
8.6
127
Not enough data
8.6
131
Not enough data
8.4
125
Project Tracking
Not enough data
8.5
127
Not enough data
8.2
119
Not enough data
8.2
119
Not enough data
8.5
128
Not enough data
8.2
118
Customer Engagement
Not enough data
8.1
117
Not enough data
8.1
117
Not enough data
7.8
112
Not enough data
8.5
117
Not enough data
8.3
120
Customer Support
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Not enough data
Automation
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Not enough data
Artificial Intelligence
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Not enough data
Generative AI
7.7
107
Not enough data
7.7
106
Not enough data
7.7
107
Not enough data
Communication
8.5
309
|
Verified
Not enough data
8.6
328
|
Verified
Not enough data
8.4
274
|
Verified
Not enough data
8.5
276
|
Verified
Not enough data
7.8
159
Not enough data
Internal Use
8.3
816
|
Verified
Not enough data
8.3
295
|
Verified
Not enough data
8.5
287
|
Verified
Not enough data
8.4
317
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.7
321
|
Verified
Not enough data
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
591
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
227
Not enough data
7.6
198
Not enough data
8.5
214
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Not enough data
Process
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Not enough data
Channels
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Not enough data
Insight
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Not enough data
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Categories
Categories
Shared Categories
Salesforce Service Cloud and Vitally are categorized as Customer Success
Unique Categories
Salesforce Service Cloud is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Self-Service
Vitally is categorized as Customer Revenue Optimization and Client Onboarding
Reviews
Reviewers' Company Size
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
Computer Software
44.5%
Information Technology and Services
22.8%
Financial Services
4.3%
Computer & Network Security
3.6%
Marketing and Advertising
3.5%
Other
21.3%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Vitally has no discussions with answers
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