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Compare Qmatic and Qtrac Virtual Queuing and Appointment Scheduling Platform 
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At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Mid-Market (58.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $531.00 1 Location Per Month
Qmatic
Star Rating
(23)3.9 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about QmaticQtrac Virtual Queuing and Appointment Scheduling Platform
Star Rating
(45)4.7 out of 5
Market Segments
Mid-Market (58.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $531.00 1 Location Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Qmatic's visitor check-in feature scores a 7.5, but reviewers mention that Qtrac's check-in process is more streamlined and user-friendly, contributing to its higher overall ease of use rating of 8.9.
- Reviewers mention that Qtrac excels in customer support, with a quality rating of 9.6, while users on G2 express disappointment with Qmatic's support, which only scores a 5.2, indicating a significant gap in user satisfaction.
- G2 users highlight that Qtrac's SMS updates feature is rated at 8.6, making it a strong choice for real-time communication, whereas Qmatic's SMS updates lag behind with a score of 5.2, leading to concerns about timely notifications.
- Users say that Qtrac's reporting and analytics capabilities are robust, with a customer information score of 8.8, while Qmatic's score of 4.8 suggests that its analytics features may not meet the needs of data-driven organizations.
- Reviewers mention that Qtrac's integration capabilities, particularly with multi-calendar and website integration, are superior, scoring 6.7, compared to Qmatic's lower integration score, which limits its interoperability with other systems.
- Users report that Qtrac's generative AI features, such as AI Text-to-Speech scoring 7.8, provide added functionality that enhances user experience, while Qmatic's offerings in this area are less developed, with a score of 5.7, indicating a missed opportunity for innovation.
Pricing
Entry-Level Pricing
Qmatic
No pricing availableQtrac Virtual Queuing and Appointment Scheduling Platform
Waitlist Starter
Starting at $531.00
1 Location Per Month
Virtual Queuing Platform, Mobile Queuing Platform, Snapshot (Custom Dashboards for Day-to-day and Real-time Analytics and Reporting)
- Get a quote today!
Free Trial
Qmatic
No trial information availableQtrac Virtual Queuing and Appointment Scheduling Platform
No trial information availableRatings
Meets Requirements
7.8
18
8.9
29
Ease of Use
8.3
18
8.9
29
Ease of Setup
6.7
15
8.8
22
Ease of Admin
5.8
10
8.9
22
Quality of Support
6.0
17
9.6
28
Has the product been a good partner in doing business?
6.1
11
9.8
21
Product Direction (% positive)
6.6
17
9.6
28
Features by Category
Platform Basics
8.0
10
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
7.2
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.5
10
Not enough data
Platform Interoperability
6.8
11
Not enough data
7.0
10
Not enough data
Platform Additional Functionality
7.0
10
Not enough data
Additional Functionality - Visitor Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Management
Not enough data
Not enough data
Customer Support
5.8
12
8.6
24
4.7
12
7.6
19
4.9
12
7.5
19
Reporting and Analytics
5.6
12
8.8
24
5.4
12
8.2
21
6.0
12
8.3
22
5.7
12
8.2
23
Hardware
6.5
12
Feature Not Available
5.3
12
7.8
19
7.8
12
8.6
19
Generative AI
5.8
12
7.8
10
Feature Not Available
8.0
10
Feature Not Available
6.7
9
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Settings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qmatic and Qtrac Virtual Queuing and Appointment Scheduling Platform are categorized as Queue Management
Unique Categories
Qmatic is categorized as Online Appointment Scheduling and Visitor Management
Qtrac Virtual Queuing and Appointment Scheduling Platform has no unique categories
Reviews
Reviewers' Company Size
Qmatic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qtrac Virtual Queuing and Appointment Scheduling Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
35.0%
Hospital & Health Care
20.0%
Retail
10.0%
Textiles
5.0%
Pharmaceuticals
5.0%
Other
25.0%
Government Administration
23.3%
Retail
11.6%
Higher Education
9.3%
Veterinary
7.0%
Telecommunications
4.7%
Other
44.2%
Discussions
What is Qmatic Orchestra used for?
1 Comment
Official Response from Qmatic
Qmatic is a customer journey management or customer flow management solution to enable great customer experiences. It is used for appointment booking, queue...Read more
Qmatic has no more discussions with answers
Qtrac Virtual Queuing and Appointment Scheduling Platform has no discussions with answers
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