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Qmatic

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23 reviews
  • 1 profiles
  • 3 categories
Average star rating
3.9
Serving customers since
1981
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Qmatic Reviews

Review Filters
Profile Name
Star Rating
9
9
4
1
0
Gaurav C.
GC
Gaurav C.
12/10/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Efficient Queue Management with User-Friendly Interface

I like that after using Qmatic, I can manage the queue efficiently, which has even increased sales. I find its interface easy to understand, allowing me to track customers who are left to be served or have been completed. The initial setup of Qmatic was easy as well.
TM
Thomas M.
Management Staff en Urban Outfitters
08/20/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Improve the experience

It's an innovative solution to improve each customer's experience in wait times and in resolving issues with complaint tickets. It's important to know every customer comment and provide a favorable response, thus allowing customers to feel satisfied with the service. That's what Qmatic has improved because it allows us to take quick and precise measures to respond to customers who feel dissatisfied with a service or purchase. Sometimes we didn't know it and it meant losing a customer. But with Qmatic, we have all this information at our fingertips and in real time.
Alfin J.
AJ
Alfin J.
08/02/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Enterprise product

Qmatic is a world-class, enterprise-level product that can operate as a standalone solution or integrate seamlessly with other systems. Its advanced integration methodologies highlight its exceptional value and high performance.

About

Contact

HQ Location:
Mölndal, SE

Social

@qmatic

What is Qmatic?

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, we provide over billion customer journeys every year, on more than 65,000 systems, in over 1 0 countries and across several sectors such as finance, healthcare, retail and public services. Creating a world where everyone can access the services they need. Corporate headquarters are situated in Mölndal, Sweden with Qmatic sales and service offices in Atlanta, Bocholt, Dubai, Paris, Katwijk, Madrid, and Zaventem. Through smart and future-forward technology, we help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.

Details

Year Founded
1981