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Compare Qlik Sense and Zendesk for Customer Service - AC 
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At a Glance
Market Segments
Enterprise (44.2% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$30 USD/user/month. Billed Annually.
$19.00 1 user per month billed annually
Qlik Sense
Star Rating
(921)4.4 out of 5
Market Segments
Enterprise (44.2% of reviews)
Pros & Cons
Entry-Level Pricing
$30 USD/user/month. Billed Annually.
Browse all 2 pricing plansZendesk for Customer Service - AC
Star Rating
(6,665)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its "Ticket creation user experience" with a score of 8.8, making it easy for agents to manage customer inquiries efficiently. In contrast, Qlik Sense, while strong in data visualization, does not focus on ticketing systems, which may limit its utility for customer support teams.
- Reviewers mention that Zendesk's "Quality of Support" is rated at 8.4, indicating a robust support system for users. On the other hand, Qlik Sense's support quality is slightly lower at 8.0, which may affect users who require immediate assistance.
- G2 users highlight Zendesk's "Response Automation" feature, scoring 8.4, which allows for efficient handling of repetitive inquiries. In comparison, Qlik Sense shines in "Data Visualization" with a remarkable score of 9.4, making it a preferred choice for users focused on data analysis and reporting.
- Users on G2 appreciate Zendesk's "Ticket Collaboration" feature, rated at 8.6, which facilitates teamwork among support agents. Conversely, Qlik Sense users mention the platform's "Data Governance" capabilities, scoring 8.3, which is essential for maintaining data integrity in analytics.
- Reviewers say that Zendesk's "Dashboards" feature is rated at 8.8, providing a user-friendly interface for tracking support metrics. In contrast, Qlik Sense's "Data Transformation" feature scores an impressive 9.3, allowing users to manipulate data effectively for deeper insights.
- Users report that Zendesk's "Ease of Setup" is rated at 7.9, which some find slightly challenging compared to Qlik Sense's 8.1. This difference may influence organizations looking for a quick deployment of their software solutions.
Pricing
Entry-Level Pricing
Qlik Sense
Qlik Sense® Business
$30
USD/user/month. Billed Annually.
SaaS solution to operationalize analytics across groups and teams.
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Qlik Sense
Free Trial is available
Zendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
8.5
599
8.6
5,121
Ease of Use
8.4
608
8.6
5,165
Ease of Setup
8.2
330
8.0
3,189
Ease of Admin
7.9
330
8.2
3,075
Quality of Support
8.0
547
8.4
4,799
Has the product been a good partner in doing business?
8.5
326
8.4
3,001
Product Direction (% positive)
8.3
579
8.0
4,774
Features by Category
Reports
8.4
419
|
Verified
Not enough data
8.3
396
|
Verified
Not enough data
8.5
430
|
Verified
Not enough data
8.3
335
|
Verified
Not enough data
8.8
427
|
Verified
Not enough data
Self Service
8.4
358
|
Verified
Not enough data
8.7
413
|
Verified
Not enough data
8.5
402
|
Verified
Not enough data
8.4
397
|
Verified
Not enough data
7.9
345
|
Verified
Not enough data
7.4
306
|
Verified
Not enough data
Advanced Analytics
7.4
235
|
Verified
Not enough data
8.7
407
|
Verified
Not enough data
7.9
297
|
Verified
Not enough data
Building Reports
8.7
252
|
Verified
Not enough data
8.8
246
|
Verified
Not enough data
8.1
211
|
Verified
Not enough data
8.0
184
|
Verified
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
8.4
419
|
Verified
Not enough data
8.3
396
|
Verified
Not enough data
8.5
430
|
Verified
Not enough data
8.3
335
|
Verified
Not enough data
8.8
427
|
Verified
Not enough data
Data Preparation
8.6
202
|
Verified
Not enough data
8.3
188
|
Verified
Not enough data
Data Modeling and Blending
8.8
226
|
Verified
Not enough data
9.2
229
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
Generative AI
7.5
27
Not enough data
7.6
28
Not enough data
Agentic AI - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
8.4
358
|
Verified
Not enough data
8.7
413
|
Verified
Not enough data
8.5
402
|
Verified
Not enough data
8.4
397
|
Verified
Not enough data
7.9
345
|
Verified
Not enough data
7.4
306
|
Verified
Not enough data
Deployment & Integration - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
7.4
235
|
Verified
Not enough data
8.7
407
|
Verified
Not enough data
7.9
297
|
Verified
Not enough data
Performance & Scalability - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics & Modeling - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI Capabilities - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Intelligence - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
8.7
252
|
Verified
Not enough data
8.8
246
|
Verified
Not enough data
8.1
211
|
Verified
Not enough data
8.0
184
|
Verified
Not enough data
Reports
8.4
419
|
Verified
Not enough data
8.3
396
|
Verified
Not enough data
8.5
430
|
Verified
Not enough data
8.3
335
|
Verified
Not enough data
8.8
427
|
Verified
Not enough data
Self Service
8.4
358
|
Verified
Not enough data
8.7
413
|
Verified
Not enough data
8.5
402
|
Verified
Not enough data
8.4
397
|
Verified
Not enough data
7.9
345
|
Verified
Not enough data
7.4
306
|
Verified
Not enough data
Building Reports
8.7
252
|
Verified
Not enough data
8.8
246
|
Verified
Not enough data
8.1
211
|
Verified
Not enough data
8.0
184
|
Verified
Not enough data
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2494
|
Verified
Not enough data
8.4
2338
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1855
|
Verified
Generative AI
Not enough data
7.6
385
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1725
|
Verified
Not enough data
8.0
1429
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Cartography
8.8
62
Not enough data
8.8
55
Not enough data
9.4
65
Not enough data
9.1
56
Not enough data
Analysis
8.8
56
Not enough data
8.9
56
Not enough data
8.9
56
Not enough data
9.0
58
Not enough data
Reporting
9.3
76
Not enough data
9.0
67
Not enough data
9.0
65
Not enough data
Data Source Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Exporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Statistical Tool
8.8
71
Not enough data
8.7
66
Not enough data
8.3
68
Not enough data
Data Analysis
9.2
69
Not enough data
9.2
72
Not enough data
Decision Making
8.9
76
Not enough data
9.2
79
Not enough data
8.8
77
Not enough data
9.0
77
Not enough data
Generative AI
8.5
9
Not enough data
8.3
9
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qlik Sense and Zendesk for Customer Service - AC share no categories
Unique Categories
Qlik Sense is categorized as Location Intelligence, Productivity Bots, Embedded Business Intelligence, Analytics Platforms, Predictive Analytics, and Data Preparation
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Qlik Sense
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.9%
Computer Software
6.5%
Financial Services
5.9%
Hospital & Health Care
5.7%
Retail
5.2%
Other
65.8%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Do you recommend switching to Qliksense?
3 Comments
PM
Qliksense is pretty decent tool when it comes to Data Visualization and its script editor feature gives the developer the liberty on data manipulation.Read more
what is the best way to download all analysis images?
1 Comment
DS
It depends on the tool you are using.
The best way is probably to use a reporting system (Qlik, Tableau, PowerBI, SiSense, Kibella, Kibana, etc) and have...Read more
What is the best way to deploy a chatbot with Qlik Sense?
1 Comment
Official Response from Qlik Sense
Qlik Sense has a conversational analytics capability called "Insight Advisor Chat" which is available from September 2020. This will provide you with a...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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