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Compare Pylon and Zendesk for Customer Service - AC 
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At a Glance
Market Segments
Small-Business (86.4% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$59.00 1 Seats Per Month
$19.00 1 user per month billed annually
Pylon
Star Rating
(60)4.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$59.00 1 Seats Per Month
Free Trial is available
Browse all 3 pricing plansZendesk for Customer Service - AC
Star Rating
(6,662)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its multi-channel coverage, scoring 9.6, which allows businesses to engage customers through various platforms seamlessly. In contrast, Pylon, while strong, scores slightly lower at 9.3, indicating a less comprehensive approach to omnichannel support.
- Reviewers mention that Pylon's ticket creation user experience is outstanding, with a score of 9.8, making it intuitive for users to submit requests. Zendesk Support Suite, while still effective, scores 8.8, suggesting that its ticket creation process may not be as user-friendly.
- G2 users highlight Pylon's superior quality of support, achieving a score of 9.7, which reflects its responsiveness and helpfulness. Zendesk Support Suite, with a score of 8.4, may not provide the same level of support, leading to potential delays in issue resolution.
- Reviewers say that Pylon's automation features, particularly in response automation, are highly rated at 9.4, allowing for efficient handling of customer inquiries. Zendesk Support Suite, with a score of 8.4, may not offer the same level of automation, which could impact response times.
- Users on G2 report that Pylon's ease of setup is rated at 9.0, making it a favorable choice for businesses looking to implement a new system quickly. In comparison, Zendesk Support Suite scores 7.9, indicating that its setup process may be more complex and time-consuming.
- Reviewers mention that Pylon's ticket collaboration features score 9.7, facilitating teamwork and communication among support agents. Zendesk Support Suite, with a score of 8.6, may not provide the same level of collaborative tools, potentially hindering team efficiency.
Pricing
Entry-Level Pricing
Pylon
Starter
$59.00
1 Seats Per Month
Get started with the basic features, but grow as fast as others.
- Support Inbox - Track and organize customer issues
- Traditional Sources - Email, Chat Widget, Forms
- Knowledge Base - Host a Help Center or Internal KB
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Pylon
Free Trial is available
Zendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
9.4
45
8.6
5,120
Ease of Use
9.6
48
8.6
5,164
Ease of Setup
8.9
34
8.0
3,188
Ease of Admin
9.4
12
8.2
3,074
Quality of Support
9.6
44
8.4
4,798
Has the product been a good partner in doing business?
9.5
13
8.4
3,000
Product Direction (% positive)
9.7
46
8.0
4,773
Features by Category
Ticket and Case Management
9.8
26
8.8
2552
|
Verified
9.8
26
8.7
2567
|
Verified
9.7
25
8.5
2494
|
Verified
9.4
22
8.4
2338
|
Verified
9.8
23
8.2
1921
|
Verified
9.6
20
8.4
2398
|
Verified
9.7
20
8.6
2386
|
Verified
9.4
19
8.3
1854
|
Verified
Generative AI
8.9
14
7.6
385
8.9
14
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
9.5
21
8.5
2060
|
Verified
9.4
21
8.8
2310
|
Verified
9.8
19
8.4
1725
|
Verified
9.1
15
8.0
1429
|
Verified
Feature Not Available
8.0
1313
|
Verified
Platform
7.1
25
7.8
1387
|
Verified
8.3
24
8.0
1777
|
Verified
8.7
25
8.3
1947
|
Verified
9.3
27
8.2
1739
|
Verified
9.1
27
7.9
2339
|
Verified
9.3
26
8.0
2407
|
Verified
Channels
9.0
15
Not enough data
8.1
14
Not enough data
5.7
14
Not enough data
Design
8.5
13
Not enough data
7.3
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.8
13
Not enough data
Generative AI
6.4
12
Not enough data
6.5
12
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
8.5
12
8.1
859
7.9
12
8.3
716
8.5
12
8.2
684
8.2
12
8.2
749
Support Automation
8.3
12
8.2
714
8.3
11
8.3
757
8.3
11
8.4
711
7.1
11
8.1
788
Generative AI
6.3
10
7.8
204
6.5
10
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
8.2
11
Feature Not Available
8.6
11
7.9
207
7.9
11
Feature Not Available
Communication
8.9
18
8.6
950
|
Verified
9.4
17
8.5
964
|
Verified
8.8
15
8.1
720
9.8
17
8.5
737
|
Verified
9.0
15
8.0
520
Internal Use
8.3
24
8.0
1777
|
Verified
9.9
16
8.5
849
|
Verified
8.3
14
8.1
650
9.6
15
8.5
898
9.7
16
8.6
824
|
Verified
9.6
15
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Pylon and Zendesk for Customer Service - AC are categorized as Live Chat, Help Desk, and Conversational Support
Unique Categories
Pylon is categorized as Customer Communications Management
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Pylon
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
59.3%
Information Technology and Services
25.4%
Financial Services
5.1%
Logistics and Supply Chain
3.4%
Computer & Network Security
3.4%
Other
3.4%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Pylon has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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