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Compare Playvox Quality Management and Zendesk Contact Center 
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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Playvox Quality Management
Star Rating
(1,162)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Playvox Quality ManagementZendesk Contact Center
Star Rating
(273)4.6 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zendesk Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Playvox Quality Management excels in its Calibration feature, scoring 9.6, which allows for consistent evaluation standards across teams. In contrast, Zendesk QA received a lower score of 9.2, indicating that users find it less effective in maintaining uniformity in quality assessments.
- Reviewers mention that Playvox's Feedback functionality is highly rated at 9.7, providing actionable insights for agents. Conversely, Zendesk QA, while still strong at 9.5, does not offer the same depth of feedback mechanisms, which some users feel limits their ability to improve agent performance.
- G2 users highlight Playvox's superior Reports feature, scoring 9.6, which offers detailed analytics and customizable reporting options. Zendesk QA, with a score of 9.2, is perceived as less flexible in reporting capabilities, making it harder for users to extract specific insights.
- Users on G2 appreciate Playvox's Training resources, which received a score of 9.5, indicating comprehensive support for onboarding and continuous learning. In contrast, Zendesk QA's training resources scored lower at 8.8, leading some users to feel less supported in their learning journey.
- Reviewers mention that Playvox's Integrations score of 9.6 reflects its ability to seamlessly connect with various tools, enhancing workflow efficiency. Zendesk QA, while still strong at 9.4, is noted to have fewer integration options, which can hinder some users' operational flexibility.
- Users say that Playvox's AI Text Generation feature, scoring 9.5, is particularly effective in automating content creation for evaluations. Zendesk QA, with a score of 9.0, is seen as less advanced in this area, which may limit users' ability to leverage AI for efficiency.
Pricing
Entry-Level Pricing
Playvox Quality Management
No pricing availableZendesk Contact Center
No pricing availableFree Trial
Playvox Quality Management
Free Trial is available
Zendesk Contact Center
Free Trial is available
Ratings
Meets Requirements
9.5
902
9.0
208
Ease of Use
9.5
912
9.2
209
Ease of Setup
9.5
370
9.0
112
Ease of Admin
9.3
208
9.1
101
Quality of Support
9.6
828
9.4
198
Has the product been a good partner in doing business?
9.5
201
9.3
97
Product Direction (% positive)
9.2
891
8.9
188
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.9
20
Not enough data
7.5
19
Not enough data
8.1
19
Knowledge Management
Not enough data
8.2
28
Not enough data
8.3
23
Not enough data
6.9
24
Compliance
Not enough data
8.1
17
Not enough data
8.1
16
Not enough data
8.4
16
Not enough data
8.3
15
Customer Support
Not enough data
7.9
21
Not enough data
7.7
21
Not enough data
8.3
15
Data Security
Not enough data
8.4
17
Not enough data
8.1
18
Not enough data
8.7
17
Not enough data
8.3
20
Administration
Not enough data
8.2
19
Not enough data
7.7
24
Not enough data
8.4
23
Generative AI
Not enough data
Not enough data
Quality Assurance
9.7
774
9.7
126
9.6
757
9.2
119
9.6
783
9.1
122
Engagement
9.7
781
9.5
124
9.6
786
9.2
123
9.5
763
8.8
108
Performance
9.6
721
9.4
113
9.7
736
9.8
85
Generative AI
9.5
153
8.9
24
9.6
153
9.1
24
Channels
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
8.9
11
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
8.3
6
Not enough data
7.9
7
Not enough data
8.3
6
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.1
7
Not enough data
9.1
9
Not enough data
8.8
12
Not enough data
8.1
7
Not enough data
8.8
7
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Playvox Quality Management and Zendesk Contact Center are categorized as Contact Center Quality Assurance
Unique Categories
Playvox Quality Management has no unique categories
Zendesk Contact Center is categorized as AI Voice Assistants, Auto Dialer, Call Center Infrastructure (CCI), Call Compliance, Contact Center Knowledge Base, Conversational Marketing, Outbound Call Tracking, Speech Analytics, Contact Center, and Contact Center Workforce
Reviews
Reviewers' Company Size
Playvox Quality Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
21.7%
Banking
15.8%
Financial Services
6.1%
Food & Beverages
5.3%
Telecommunications
4.8%
Other
46.4%
Computer Software
16.8%
Information Technology and Services
13.4%
Consumer Services
9.2%
Financial Services
5.7%
Computer Games
3.8%
Other
51.1%
Alternatives
Discussions
I suggest that you set up a program to teach another language through Playvox?
3 Comments
G2
i hope thatRead more
How does the Free Trial work?
1 Comment
Official Response from Playvox Quality Management
During our Free Trial you will access all our Professional Plan features. However, if you want to try out specific features that are not included in that...Read more
Do you charge per user or per agent?
1 Comment
Official Response from Playvox Quality Management
At Playvox we charge you per user/per month as we offer 4 different roles: Administrator, QA Analyst, Team Leader and Agent. Depending on the role, each user...Read more
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
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