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Compare Quo and Twilio Flex 
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At a Glance
Market Segments
Small-Business (91.3% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
$15.00 1 per user per month (billed annually)
No pricing available
Quo
Star Rating
(3,237)4.7 out of 5
Market Segments
Small-Business (91.3% of reviews)
Entry-Level Pricing
$15.00 1 per user per month (billed annually)
Free Trial is available
Browse all 3 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio Flex excels in its omnichannel capabilities, allowing seamless integration across various communication channels, while OpenPhone is praised for its user-friendly interface and ease of setup, making it a favorite among small businesses.
- Reviewers mention that Twilio Flex offers advanced features like Automatic Call Distribution and Generative AI, which enhance call management, whereas OpenPhone shines with its Voicemail to Email feature, providing a more streamlined communication experience.
- G2 users highlight that Twilio Flex has a robust call routing system, but some users feel that its complexity can lead to a steeper learning curve compared to OpenPhone, which is noted for its straightforward setup and ease of use.
- Users on G2 appreciate Twilio Flex's extensive customization options, allowing businesses to tailor the platform to their specific needs, while OpenPhone is recognized for its excellent customer support and quick response times, making it easier for users to resolve issues.
- Reviewers say that Twilio Flex's reporting and dashboards provide in-depth analytics, which is beneficial for performance evaluation, but some users find OpenPhone's reporting features to be more accessible and easier to interpret for everyday use.
- Users report that Twilio Flex's call recording feature is highly rated for its quality, but OpenPhone's integration with other tools and its ability to send automated emails and voicemails are frequently mentioned as significant advantages for small businesses looking for efficiency.
Pricing
Entry-Level Pricing
Quo
Starter
$15.00
1 per user per month (billed annually)
For individuals and sole proprietors:
- One new local or toll-free number per user
- Calling and messaging to US and Canadian numbers
- Voicemail transcripts
Twilio Flex
No pricing availableFree Trial
Quo
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
9.3
2,745
8.3
25
Ease of Use
9.4
2,790
8.2
25
Ease of Setup
9.3
2,069
7.2
9
Ease of Admin
9.4
1,204
7.5
8
Quality of Support
9.3
2,572
8.2
23
Has the product been a good partner in doing business?
9.5
1,191
8.6
7
Product Direction (% positive)
9.4
2,652
7.1
24
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.3
474
Not enough data
8.9
503
Not enough data
8.3
474
Not enough data
8.1
473
Not enough data
7.8
453
Not enough data
7.7
447
Not enough data
Basic Communication
9.4
1839
Not enough data
Feature Not Available
Not enough data
9.4
1731
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
1326
Not enough data
Agentic AI - VoIP Providers
7.7
351
Not enough data
7.9
354
Not enough data
8.1
354
Not enough data
8.0
355
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
1461
Not enough data
Advanced Features
7.6
1054
Not enough data
8.1
1262
Not enough data
9.4
1686
Not enough data
Agentic AI - Google Workspace Communication Tools
7.3
47
Not enough data
Agentic AI - Outbound Call Tracking
7.6
115
Not enough data
7.8
113
Not enough data
Calling
9.2
982
|
Verified
Not enough data
8.5
855
|
Verified
Not enough data
9.3
972
|
Verified
Not enough data
9.1
707
Not enough data
7.8
111
Not enough data
Contacts
9.1
1014
|
Verified
Not enough data
8.9
894
|
Verified
Not enough data
8.7
875
|
Verified
Not enough data
Insights
9.0
914
|
Verified
Not enough data
8.4
856
Not enough data
8.8
954
|
Verified
Not enough data
7.9
821
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
110
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Quo and Twilio Flex are categorized as VoIP Providers
Unique Categories
Quo is categorized as Outbound Call Tracking and Google Workspace Communication Tools
Reviews
Reviewers' Company Size
Quo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
8.4%
Construction
6.0%
Consumer Services
5.4%
Marketing and Advertising
4.7%
Computer Software
4.7%
Other
70.9%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Is open phone legit?
26 Comments
G2
Here you get good quality openphone accounts with good rate http://pvaatoz.com/allpro/openphone.html
Read more
What is like Google Voice?
4 Comments
ML
The ability to use both a web app and phone app, which are constantly in sync, so that you can make calls or texts on your computer's web browser and on your...Read more
Twilio Flex has no discussions with answers
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