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Compare Lime Connect (formerly Userlike) and Olark 
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At a Glance
Market Segments
Small-Business (79.6% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
€0.00
$17 per month
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansOlark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in its In-App Messaging feature, scoring a remarkable 9.7, which reviewers mention enhances user engagement significantly compared to Userlike's score of 8.2.
- Reviewers mention that Olark's Live Chat functionality is rated at 8.5, providing a seamless experience, while Userlike's score of 8.6 indicates a competitive but slightly less favorable user experience.
- G2 users highlight Olark's superior Ease of Use with a score of 9.3, suggesting that it is more intuitive for new users compared to Userlike's score of 8.7, which some users find less straightforward.
- Users on G2 report that Olark's Customization options are rated at 8.2, allowing for tailored user experiences, while Userlike's score of 8.2 matches it, but reviewers mention that Olark offers more flexibility in implementation.
- Reviewers say that Olark's Quality of Support is rated at 8.8, with many users praising the responsiveness and helpfulness of the support team, whereas Userlike's score of 8.6, while still good, does not receive the same level of acclaim.
- Users report that Olark's Product Direction score of 8.2 reflects a strong commitment to continuous improvement, while Userlike's higher score of 8.9 indicates a more positive outlook from users regarding future updates and features.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
Olark
Free Trial is available
Ratings
Meets Requirements
8.5
347
8.9
208
Ease of Use
8.7
348
9.3
210
Ease of Setup
8.8
261
9.0
112
Ease of Admin
8.5
266
9.0
114
Quality of Support
8.6
285
8.8
173
Has the product been a good partner in doing business?
8.6
235
9.1
107
Product Direction (% positive)
8.9
328
8.2
209
Features by Category
Messenger
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Not enough data
Channels
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Customers
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
Platform
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
8.0
17
Not enough data
Support Automation
7.9
28
Not enough data
Feature Not Available
Not enough data
8.0
26
Not enough data
7.8
15
Not enough data
Generative AI
7.7
5
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.6
120
|
Verified
9.3
110
|
Verified
8.2
124
|
Verified
8.8
108
|
Verified
8.2
57
8.2
54
Feature Not Available
9.7
5
8.5
35
|
Verified
Not enough data
Internal Use
8.2
112
|
Verified
7.7
97
|
Verified
8.3
94
|
Verified
8.9
102
|
Verified
8.1
84
|
Verified
8.3
74
|
Verified
8.3
89
|
Verified
8.0
5
8.2
88
|
Verified
8.1
6
8.2
92
|
Verified
8.7
32
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Not enough data
Channels
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Not enough data
Insight
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and Olark are categorized as Live Chat
Unique Categories
Lime Connect (formerly Userlike) is categorized as Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, and WhatsApp Marketing
Olark has no unique categories
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Discussions
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
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