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Compare Olark and Userlike

See this
side-by-side comparison of Olark vs. Userlike
based on preference data from user reviews. Olark rates 4.3/5 stars with 214 reviews. By contrast, Userlike rates 4.4/5 stars with 335 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Olark
Olark
(214)
4.3 out of 5
Olark
Optimized for quick response
Answer a few questions to help the Olark community
Have you used Olark before?
Yes
Userlike
Userlike
(335)
4.4 out of 5
Userlike
Answer a few questions to help the Userlike community
Have you used Userlike before?
Yes
Star Rating
Userlike
Userlike
Market Segments
Olark
Olark
Small-Business (49.5% of reviews)
Userlike
Userlike
Small-Business (80.7% of reviews)
Entry Level Price
Olark
Olark
$17 per month
Userlike
Userlike
Free

Olark vs Userlike

When assessing the two solutions, reviewers found Olark easier to use, set up, and administer. Reviewers also preferred doing business with Olark overall.

  • Reviewers felt that Olark meets the needs of their business better than Userlike.
  • When comparing quality of ongoing product support, reviewers felt that Olark is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Userlike over Olark.
Categories
Shared Categories
Olark
Olark
Userlike
Userlike
Olark and Userlike are categorized as Live Chat
Unique Categories
Olark
Olark has no unique categories
Pricing
Olark
Olark Pricing
Olark Live Chat
$17 per month
Free Trial
Userlike
Userlike Pricing
Free
Free
Team
€90per month
Corporate
€290per month
Business
€720per month
Flex
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Ratings
Meets Requirements
Olark
Olark
8.9
Responses: 202
Userlike
Userlike
8.5
Responses: 273
Ease of Use
Olark
Olark
9.3
Responses: 204
Userlike
Userlike
8.7
Responses: 274
Ease of Setup
Olark
Olark
9.0
Responses: 108
Userlike
Userlike
8.8
Responses: 200
Ease of Admin
Olark
Olark
9.0
Responses: 110
Userlike
Userlike
8.4
Responses: 203
Quality of Support
Olark
Olark
8.9
Responses: 168
Userlike
Userlike
8.6
Responses: 230
Ease of Doing Business With
Olark
Olark
9.1
Responses: 102
Userlike
Userlike
8.6
Responses: 183
Product Direction (% positive)
Olark
Olark
8.2
Responses: 205
Userlike
Userlike
9.0
Responses: 267
Features
Communication
Pop-up Chat
Olark
Olark
9.3
Responses: 106
Verified Feature
Userlike
Userlike
8.6
Responses: 80
Verified Feature
Notifications
Olark
Olark
8.8
Responses: 104
Verified Feature
Userlike
Userlike
8.3
Responses: 84
Verified Feature
Targeted Emails
Olark
Olark
8.2
Responses: 52
Userlike
Userlike
8.2
Responses: 35
In-App Messaging
Olark
Olark
Not enough data available
Userlike
Userlike
8.2
Responses: 57
Verified Feature
Co-Browsing
Olark
Olark
Not enough data available
Userlike
Userlike
8.7
Responses: 14
Verified Feature
Internal Use
Customization
Olark
Olark
7.7
Responses: 93
Verified Feature
Userlike
Userlike
8.1
Responses: 74
Verified Feature
Conversation Archiving
Olark
Olark
8.9
Responses: 98
Verified Feature
Userlike
Userlike
8.3
Responses: 64
Verified Feature
Lead Development
Olark
Olark
8.3
Responses: 71
Verified Feature
Userlike
Userlike
8.0
Responses: 58
Verified Feature
Knowledge Base
Olark
Olark
Not enough data available
Userlike
Userlike
8.3
Responses: 60
Verified Feature
Team Inbox
Olark
Olark
Not enough data available
Userlike
Userlike
8.2
Responses: 59
Verified Feature
Customer Profiles
Olark
Olark
8.8
Responses: 28
Verified Feature
Userlike
Userlike
8.1
Responses: 63
Verified Feature
Reviewers' Company Size
Reviewers of both Olark and Userlike were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Olark
Olark
49.5%
Userlike
Userlike
80.7%
Mid-Market
(51-1000 emp.)
Olark
Olark
44.8%
Userlike
Userlike
14.4%
Enterprise
(> 1000 emp.)
Olark
Olark
5.7%
Userlike
Userlike
4.9%
Reviewers' Industry
Olark
Olark Industry
Computer Software
20.5%
Internet
11.9%
Retail
6.7%
Education Management
4.8%
Marketing and Advertising
4.3%
Other
51.9%
Userlike
Userlike Industry
Marketing and Advertising
9.2%
Information Technology and Services
8.9%
Computer Software
7.7%
Internet
7.4%
Retail
3.1%
Other
63.8%
Reviews
Most Helpful Favorable Review
Olark
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Userlike
J. Robert H.
Executive Sponsor in Sporting Goods

Here's the truth... go pull down features lists from any of the "big name" providers who bank on a corporate budget to put a dent in. Then go demo them... that's where you should stop and go signup for Userlike. We have used it for one day and have already...

Most Helpful Critical Review
Olark
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Userlike
G
User in Retail

The Old Live Chat platform works better for our business than Unified Messaging. That being said, clients have issues getting the window to stay up, and also about 2/10 people can't figure out how to send the message. Needs a better send button. When they...

Discussions
Olark
Olark Discussions
Monty the Mongoose crying
Olark has no discussions with answers
Userlike
Userlike Discussions
Le temps de réponse peut-il être amélioré, entre la demande et la réception de la notification ?
1 comment
SM
Bonjour Samuel, Le délai entre la réception de la demande et la réception de la notification est influencé par différents facteurs, tels que la connexion...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 comment
Sezare Freta M.
SM
Hi Sezare, Thanks for reaching out! To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Monty the Mongoose crying
Userlike has no more discussions with answers
Screenshots
Downloads
Olark
Olark Downloads
No downloads provided
Userlike
Userlike Downloads
No downloads provided
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