# Lime Connect (formerly Userlike), Olark vs LivePerson Comparison

| | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 453 | 224 | 207 | 
| **Largest Market Segment** | Small-Business (79.6% of reviews) | Small-Business (49.5% of reviews) | Mid-Market (43.3% of reviews) | 
| **Entry Level Price** | €0.00 | $17  per month | Contact Us | 

---
## Top Pros & Cons

### Lime Connect (formerly Userlike)

Pros:
- Call Management (1 reviews)
- Case Management (1 reviews)

Cons:
- Expensive (1 reviews)
- UX Improvement (1 reviews)

### Olark

Pros:
- Interface Ease (1 reviews)
- User Interface (1 reviews)

Cons:
- Billing Issues (1 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

---
## Ratings Comparison
| Rating | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (347 reviews) | 8.9 (209 reviews) | 8.5 (167 reviews) | 
  | **Ease of Use** | 8.7 (348 reviews) | 9.3 (211 reviews) | 8.4 (169 reviews) | 
  | **Ease of Setup** | 8.8 (261 reviews) | 9.0 (113 reviews) | 8.0 (95 reviews) | 
  | **Ease of Admin** | 8.5 (266 reviews) | 9.0 (115 reviews) | 8.1 (79 reviews) | 
  | **Quality of Support** | 8.6 (285 reviews) | 8.8 (174 reviews) | 8.3 (165 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (235 reviews) | 9.1 (108 reviews) | 8.0 (81 reviews) | 
  | **Product Direction (% positive)** | 8.9 (328 reviews) | 8.2 (210 reviews) | 5.6 (163 reviews) | 

---
## Pricing

### Lime Connect (formerly Userlike)

#### Entry-Level Pricing

Plan: Free

Price: €0.00

Description: Simple chat setup for your website.

Key Features:
- 1 Widget
- 1 Seat
- All the core features: 

[Browse all 4 editions](https://www.g2.com/products/lime-connect-formerly-userlike/pricing)

#### Free Trial

Yes

### Olark

#### Entry-Level Pricing

Plan: Olark Live Chat

Price: $17  per month

Key Features:
- Per Operator
- Customize Your Design
- Chat Ratings

[Learn more about Olark](https://www.g2.com/products/olark/reviews)

#### Free Trial

Yes

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 7.8/10 | 21 |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Messenger

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Sequencing** | Feature Not Available | Not enough data | Not enough data | 
| **AI** | 7.2 (9 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 8.5 (17 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customization Interface** | 8.2 (15 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Social Media** | 8.1 (6 reviews) | Not enough data | Not enough data | 
| **Website** | 8.3 (17 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Text Message (SMS)** | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Voice Assistants** | Feature Not Available | Not enough data | Not enough data | 
| **Other** | 6.7 (7 reviews) | Not enough data | Not enough data | 

#### Customers

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Targeting** | Feature Not Available | Not enough data | Not enough data | 
| **Profiles** | 7.4 (13 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Analytics** | 7.6 (12 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Gathering** | 8.1 (13 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sales Conversion** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Call Analytics

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |

#### Responses

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.1 (55 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.1 (58 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.3 (59 reviews) | 

#### Automation - AI Agents

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 8.6 (55 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.7 (23 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 8.1 (56 reviews) | 

#### Autonomy -  AI Agents

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (5 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.2/10 | 23 |
| **Olark** | N/A | N/A |
| **LivePerson** | 8.7/10 | 26 |

#### Responses

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Customization** | 8.2 (17 reviews) | Not enough data | 8.6 (14 reviews) | 
| **Control** | 8.1 (16 reviews) | Not enough data | 8.6 (14 reviews) | 
| **Route To Human** | 8.3 (16 reviews) | Not enough data | 8.7 (17 reviews) | 
| **Menu bars** | 8.2 (16 reviews) | Not enough data | 8.6 (13 reviews) | 
| **Drip sequences** | Feature Not Available | Not enough data | 8.7 (10 reviews) | 

#### Platform

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Live chat** | 8.8 (18 reviews) | Not enough data | 9.2 (15 reviews) | 
| **Integrations** | 8.3 (17 reviews) | Not enough data | 9.0 (13 reviews) | 
| **Branding** | 8.2 (16 reviews) | Not enough data | 8.7 (15 reviews) | 
| **Analytics** | 8.2 (16 reviews) | Not enough data | 8.0 (15 reviews) | 
| **A/B testing** | Feature Not Available | Not enough data | 8.6 (12 reviews) | 
| **Role-based access** | 8.0 (16 reviews) | Not enough data | 9.0 (12 reviews) | 
| **Collection of information** | 7.9 (18 reviews) | Not enough data | 8.6 (12 reviews) | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.9 (9 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 7.8/10 | 50 |
| **Olark** | N/A | N/A |
| **LivePerson** | 8.2/10 | 26 |

#### Conversational Platform

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Personalization** | Feature Not Available | Not enough data | 6.9 (19 reviews) | 
| **Omnichannel** | 7.8 (25 reviews) | Not enough data | 8.2 (19 reviews) | 
| **Contextual Engagement** | Feature Not Available | Not enough data | 8.2 (16 reviews) | 
| **Proactive Engagement** | 8.0 (17 reviews) | Not enough data | 8.5 (19 reviews) | 

#### Support Automation

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Intelligent Routing** | 7.9 (28 reviews) | Not enough data | 8.0 (18 reviews) | 
| **Seamless Escalation** | Feature Not Available | Not enough data | 8.1 (19 reviews) | 
| **Transcripts** | 8.0 (26 reviews) | Not enough data | 8.7 (20 reviews) | 
| **Self-Serve Support** | 7.8 (15 reviews) | Not enough data | 8.0 (20 reviews) | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (5 reviews) | Not enough data | 8.3 (10 reviews) | 
| **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | 8.7 (10 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 8.7/10 | 19 |

#### Customer Support

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Speech** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 9.2 (10 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.5 (11 reviews) | 

#### Artificial Intelligence

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Language** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.8 (12 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.2 (8 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.3/10 | 148 |
| **Olark** | 8.6/10 | 118 |
| **LivePerson** | 8.1/10 | 45 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (9 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.8 (9 reviews) | 

#### Communication

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Pop-up Chat** | 8.6 (120 reviews) ✓ Verified | 9.3 (111 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | 
| **Notifications** | 8.2 (124 reviews) ✓ Verified | 8.8 (108 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 
| **Targeted Emails** | 8.2 (57 reviews) | 8.2 (54 reviews) | 7.2 (19 reviews) | 
| **In-App Messaging** | Feature Not Available | 9.7 (5 reviews) | 8.6 (28 reviews) ✓ Verified | 
| **Co-Browsing** | 8.5 (35 reviews) ✓ Verified | Not enough data | 8.4 (15 reviews) ✓ Verified | 

####  Internal Use

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Customization ** | 8.2 (112 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.3 (94 reviews) ✓ Verified | 8.8 (103 reviews) ✓ Verified | 7.9 (26 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (84 reviews) ✓ Verified | 8.3 (74 reviews) ✓ Verified | 8.4 (22 reviews) ✓ Verified | 
| **Knowledge Base** | 8.3 (89 reviews) ✓ Verified | 8.0 (5 reviews) | 7.7 (27 reviews) ✓ Verified | 
| **Team Inbox ** | 8.2 (88 reviews) ✓ Verified | 8.1 (6 reviews) | 8.8 (23 reviews) ✓ Verified | 
| **Customer Profiles** | 8.2 (92 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | 7.5 (29 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 8.1/10 | 21 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.3 (16 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.2 (11 reviews) | 
| **Personalization** | Not enough data | Not enough data | 7.8 (12 reviews) | 

#### Self-Service Platform

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 7.9 (12 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.2 (12 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.3 (9 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.1/10 | 34 |
| **Olark** | N/A | N/A |
| **LivePerson** | 7.8/10 | 13 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (5 reviews) | 

#### Process

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Mentions** | Feature Not Available | Not enough data | 7.7 (5 reviews) | 
| **Tickets** | Feature Not Available | Not enough data | 7.6 (7 reviews) | 
| **Macros** | 8.1 (13 reviews) | Not enough data | 7.5 (6 reviews) | 

#### Channels

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Email** | Feature Not Available | Not enough data | 7.4 (7 reviews) | 
| **Social** | 7.3 (14 reviews) | Not enough data | 8.1 (8 reviews) | 
| **Live Chat** | 8.6 (27 reviews) | Not enough data | 8.1 (6 reviews) | 
| **Phone** | 8.6 (7 reviews) | Not enough data | 7.8 (6 reviews) | 
| **Text** | 8.3 (20 reviews) | Not enough data | 8.1 (6 reviews) | 

#### Insight

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Surveys** | 7.9 (14 reviews) | Not enough data | 8.1 (6 reviews) | 
| **Reporting** | 7.7 (16 reviews) | Not enough data | 7.6 (7 reviews) | 
| **Visitor Activity** | Feature Not Available | Not enough data | 7.9 (7 reviews) | 
| **Help Desk** | Feature Not Available | Not enough data | 8.1 (7 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | 9.2/10 | 23 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 9.2 (6 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Automation

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 9.3 (10 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 9.2 (6 reviews) | 

#### Autonomy

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 9.4 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **Olark** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Lime Connect (formerly Userlike) (5):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


**Unique to LivePerson (16):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Lime Connect (formerly Userlike) | Olark | LivePerson | 
|---|---|---|---|
| **Small-Business** | 79.6% | 49.5% | 20.0% | 
| **Mid-Market** | 15.6% | 45.0% | 43.3% | 
| **Enterprise** | 4.8% | 5.5% | 36.7% | 

### By Industry

#### Lime Connect (formerly Userlike)

- **Computer Software:** 7.7%
- **Information Technology and Services:** 7.5%
- **Marketing and Advertising:** 7.5%
- **Internet:** 6.6%
- **Leisure, Travel & Tourism:** 3.4%
- **Retail:** 2.9%
- **Wholesale:** 2.0%
- **Telecommunications:** 2.0%
- **Automotive:** 2.0%
- **Education Management:** 2.0%
- **Other:** 56.2%

#### Olark

- **Computer Software:** 19.5%
- **Internet:** 11.4%
- **Retail:** 6.4%
- **Education Management:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Information Technology and Services:** 4.1%
- **Higher Education:** 2.7%
- **Hospitality:** 2.3%
- **Insurance:** 2.3%
- **Consumer Services:** 1.8%
- **Other:** 40.9%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to Lime Connect (formerly Userlike)

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)

### Alternatives to Olark

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Pure Chat](https://www.g2.com/products/pure-chat/reviews) — 4.4/5 stars (207 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)

---
## Top Discussions

### Lime Connect (formerly Userlike)

- Title: [extension trial](https://www.g2.com/discussions/extension-trial) — 2 comments, 1 upvote
  > **Top comment:** "Hi Sophie, 
Yes, no problem! Just reach out to our support team through our chat :) "
- Title: [Can I have a step by step reveiw of my chat bot advance?  I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) — 1 comment
  > **Top comment:** "Hi, 

If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need."
- Title: [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) — 1 comment, 1 upvote
  > **Top comment:** "Hi Sezare,

Thanks for reaching out! 

To move the chat button, you can use the position and offset function in the widget editor. You can enter the..."
- Title: [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) — 1 comment
  > **Top comment:** "Hello Samuel,

The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and..."

### Olark

- Title: [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) — 1 comment
  > **Top comment:** "Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be..."

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-olark-vs-liveperson)