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# Lime Connect (formerly Userlike) vs Olark Comparison - What are their main differences?

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Lime Connect (formerly...Olark[+ Add Product](#)

Reviews

**Lime Connect (formerly Userlike)**[

4.4/5(453)

](https://www.g2.com/products/lime-connect-formerly-userlike/reviews#reviews)

**Olark** [

4.3/5(224)

](https://www.g2.com/products/olark/reviews#reviews)

Pricing

**Lime Connect (formerly Userlike)**
Free Trial

**€0.00** · Free

**Olark**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Lime Connect (formerly Userlike)**
1 month

Based on 30 responses

**Olark**
\<1 monthFaster

Based on 63 responses

Return on Investment

**Lime Connect (formerly Userlike)**
13 months

Based on 16 responses

**Olark**
6 months7 months sooner

Based on 43 responses

Perceived Cost

**Lime Connect (formerly Userlike)**
$$$$$

**Olark**
$$$$$

Average Discount

**Lime Connect (formerly Userlike)**
19%12% more

**Olark**
7%

 ![Lime Connect (formerly Userlike)](https://images.g2crowd.com/uploads/product/hd_favicon/9d98a0a9a385d19e59585efbd1e17111/lime-connect-formerly-userlike.svg "Lime Connect (formerly Userlike)")

 ![Olark](https://images.g2crowd.com/uploads/product/hd_favicon/1500643600/olark.svg "Olark")

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Pros & Cons

**Lime Connect (formerly Userlike)**
[
Call Management (1)
](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293040&qs=pros-and-cons#reviews)[
Case Management (1)
](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1293527&qs=pros-and-cons#reviews)[
Expensive (1)
](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=1292897&qs=pros-and-cons#reviews)[
UX Improvement (1)
](https://www.g2.com/products/lime-connect-formerly-userlike/reviews?filters%5Bsentiment_snippet%5D=2093133&qs=pros-and-cons#reviews)

**Olark**
[
Interface Ease (1)
](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470378&qs=pros-and-cons#reviews)[
User Interface (1)
](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470371&qs=pros-and-cons#reviews)[
Billing Issues (1)
](https://www.g2.com/products/olark/reviews?filters%5Bsentiment_snippet%5D=2470376&qs=pros-and-cons#reviews)

Integrations

**Lime Connect (formerly Userlike)**
Not enough data

**Olark**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-commerce-formerly-magento-commerce.png "Product Avatar Image")

Adobe Commerce (formerly...

](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image")

BigCommerce

](https://www.g2.com/products/bigcommerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image")

Calendly Sales

](https://www.g2.com/products/calendly/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image")

Front

](https://www.g2.com/products/front/reviews)[
View all
](https://www.g2.com/products/olark/integrations)

Screenshots

**Lime Connect (formerly Userlike)**
 ![Lime Connect (formerly Userlike) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1539836/G2_-_Ai_Agent_Platform_-_1076x700_-_EN.png)

**Olark**
 ![Olark screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1932342/Screenshot_2026-10-08_at_2.19.23_PM.png)

Ratings

Meets Requirements

**Lime Connect (formerly Userlike)**

8.5

8.5347

**Olark**

8.9

8.9209

Ease of Use

**Lime Connect (formerly Userlike)**

8.7

8.7348

**Olark**

9.3

9.3211

Ease of Setup

**Lime Connect (formerly Userlike)**

8.8

8.8261

**Olark**

9.0

9.0113

Ease of Admin

**Lime Connect (formerly Userlike)**

8.5

8.5266

**Olark**

9.0

9.0115

Quality of Support

**Lime Connect (formerly Userlike)**

8.6

8.6285

**Olark**

8.8

8.8174

Has the product been a good partner in doing business?

**Lime Connect (formerly Userlike)**

8.6

8.6235

**Olark**

9.1

9.1108

Product Direction (% positive)

**Lime Connect (formerly Userlike)**

8.9

8.9328

**Olark**

8.2

8.2210

Features

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.3

148

8.6

118

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

8.6

120

|

Verified

9.3(won by 0.7)

111

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Notifications

8.2

124

|

Verified

8.8(won by 0.6)

108

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Targeted Emails

8.2(tied score)

57

8.2(tied score)

54

In-App Messaging

Feature Not Available

9.7(won by default)

5

Co-Browsing

8.5(won by default)

35

|

Verified

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.2(won by 0.5)

112

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

97

|

Verified

Conversation Archiving

8.3

94

|

Verified

8.8(won by 0.5)

103

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Lead Development

8.1

84

|

Verified

8.3(won by 0.2)

74

|

Verified

Knowledge Base

8.3(won by 0.3)

89

|

Verified

8.0

5

Team Inbox 

8.2(won by 0.1)

88

|

Verified

8.1

6

Customer Profiles

8.2

92

|

Verified

8.7(won by 0.5)

32

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Conversational Marketing[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

7.8

21

Not enough data

Messenger

AI

7.2(won by default)

9

Not enough data

Video Chat

8.5(won by default)

17

|

Verified

Not enough data

Customization Interface

8.2(won by default)

15

Not enough data

Sequencing

Feature Not Available

Not enough data

Generative AI

Not enough data

Not enough data

Channels

Social Media Integration

8.1(won by default)

6

Not enough data

Website

8.3(won by default)

17

|

Verified

Not enough data

Text Message (SMS)

7.5(won by default)

6

Not enough data

Other

6.7(won by default)

7

Not enough data

Voice Assistants

Feature Not Available

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Customers

Profiles

7.4(won by default)

13

|

Verified

Not enough data

Analytics

7.6(won by default)

12

|

Verified

Not enough data

Lead Gathering

8.1(won by default)

13

|

Verified

Not enough data

Audience Targeting

Feature Not Available

Not enough data

Sales Conversion

Feature Not Available

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Conversational Marketing

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Customizable Fields

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Human Handover

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Product Recommendations

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-time Conversations

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Email Automation

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

8.2

23

Not enough data

Responses

Customization

8.2(won by default)

17

Not enough data

Control

8.1(won by default)

16

Not enough data

Route To Human

8.3(won by default)

16

Not enough data

Menu bars

8.2(won by default)

16

Not enough data

Drip sequences

Feature Not Available

Not enough data

Platform

Live chat

8.8(won by default)

18

Not enough data

Integrations

8.3(won by default)

17

Not enough data

Branding

8.2(won by default)

16

Not enough data

Analytics

8.2(won by default)

16

Not enough data

Role-based access

8.0(won by default)

16

Not enough data

Collection of information

7.9(won by default)

18

Not enough data

A/B testing

Feature Not Available

Not enough data

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

7.8

50

Not enough data

Conversational Platform

Omnichannel

7.8(won by default)

25

Not enough data

Proactive Engagement

8.0(won by default)

17

Not enough data

Personalization

Feature Not Available

Not enough data

Contextual Engagement

Feature Not Available

Not enough data

Support Automation

Intelligent Routing

7.9(won by default)

28

Not enough data

Transcripts

8.0(won by default)

26

Not enough data

Self-Serve Support

7.8(won by default)

15

Not enough data

Seamless Escalation

Feature Not Available

Not enough data

Generative AI

AI Text Generation

7.7(won by default)

5

Not enough data

AI Text Summarization

7.3(won by default)

5

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

8.1

34

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Macros

8.1(won by default)

13

Not enough data

Mentions

Feature Not Available

Not enough data

Tickets

Feature Not Available

Not enough data

Channels

Social

7.3(won by default)

14

Not enough data

Live Chat

8.6(won by default)

27

Not enough data

Phone

8.6(won by default)

7

Not enough data

Text

8.3(won by default)

20

Not enough data

Email

Feature Not Available

Not enough data

Insight

Surveys

7.9(won by default)

14

Not enough data

Reporting

7.7(won by default)

16

Not enough data

Visitor Activity

Feature Not Available

Not enough data

Help Desk

Feature Not Available

Not enough data

Show 2 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

WhatsApp Marketing[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

WhatsApp Messaging - WhatsApp Marketing

Transactional Messages

Not enough data

Not enough data

Bulk WhatsApp Messaging

Not enough data

Not enough data

Conversational Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Promotional Messages

Not enough data

Not enough data

Automated Replies

Not enough data

Not enough data

WhatsApp Business Platform - WhatsApp Marketing

Segmentation

Not enough data

Not enough data

API Integration

Not enough data

Not enough data

WhatsApp Commerce

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Lime Connect (formerly Userlike)](https://images.g2crowd.com/uploads/product/hd_favicon/9d98a0a9a385d19e59585efbd1e17111/lime-connect-formerly-userlike.svg "Lime Connect (formerly Userlike)")](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)

Lime Connect (formerly Userlike)

Small-Business(50 or fewer emp.)

79.6%

Mid-Market(51-1000 emp.)

15.6%

Enterprise(\> 1000 emp.)

4.8%

[![Olark](https://images.g2crowd.com/uploads/product/hd_favicon/1500643600/olark.svg "Olark")](https://www.g2.com/products/olark/reviews)

Olark

Small-Business(50 or fewer emp.)

49.5%

Mid-Market(51-1000 emp.)

45.0%

Enterprise(\> 1000 emp.)

5.5%

Small-Business

(50 or fewer emp.)

79.6%

49.5%

Mid-Market

(51-1000 emp.)

15.6%

45.0%

Enterprise

(\> 1000 emp.)

4.8%

5.5%

Reviewers' Industry

[![Lime Connect (formerly Userlike)](https://images.g2crowd.com/uploads/product/hd_favicon/9d98a0a9a385d19e59585efbd1e17111/lime-connect-formerly-userlike.svg "Lime Connect (formerly Userlike)")](https://www.g2.com/products/lime-connect-formerly-userlike/reviews)
Lime Connect (formerly Userlike)

Computer Software

7.7%

Information Technology and Services

7.5%

Marketing and Advertising

7.5%

Internet

6.6%

Leisure, Travel & Tourism

3.4%

Other

67.3%

[![Olark](https://images.g2crowd.com/uploads/product/hd_favicon/1500643600/olark.svg "Olark")](https://www.g2.com/products/olark/reviews)
Olark

Computer Software

19.5%

Internet

11.4%

Retail

6.4%

Education Management

4.5%

Marketing and Advertising

4.1%

Other

54.1%

FAQs

## Lime Connect (formerly... vs Olark FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Olark vs Lime Connect (formerly...?

Lime Connect (formerly Userlike) stands out for its higher G2 rating, larger review volume, and broader feature set, while Olark is noted for its ease of use and setup.

| [Olark](https://www.g2.com/products/olark/reviews) | [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) |
| --- | --- |
| 4.3/5 (224 reviews) | 4.4/5 (453 reviews) |
| Small-Business | Small-Business |
| 9.0 | 8.8 |
| 8.8 | 8.6 |
| Interface Ease | Easy Implementation |

### How do the pricing models of Olark and Lime Connect (formerly... compare?

Olark is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Lime Connect (formerly Userlike).

- **Olark:** In recent reviews, many cite Olark as "not expensive versus some chat solutions" and appreciate its value for small businesses.
- **Lime Connect (formerly Userlike):** Reviewers frequently mention that it is "a bit expensive" and note a steep jump in price tiers after the free version.
- **Switching reasons:** Several reviewers highlight cost as a factor when considering alternatives, especially for small businesses or those scaling up.

### What are the best alternatives to Olark and Lime Connect (formerly...?

The top three alternatives to Olark and Lime Connect (formerly Userlike) are Fin, Drift, and LiveChat.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Olark](https://www.g2.com/products/olark/reviews) | 4.3/5 (224 reviews) | Small-Business | Not expensive versus some chat solutions | Interface Ease |
| [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) | 4.4/5 (453 reviews) | Small-Business | A bit expensive, steep price jump after free tier | Easy Implementation |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | — |
| [Drift](https://www.g2.com/products/drift/reviews) | 4.4/5 (1255 reviews) | Mid-Market | — | — |
| [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (810 reviews) | Small-Business | — | — |

### Which Live Chat features should I prioritize when comparing Olark and Lime Connect (formerly...?

Buyers comparing Olark and Lime Connect (formerly Userlike) should prioritize ease of use, ease of setup, integrations, feature set, and value for small business.

- **Ease of Use:** Olark scores 9.3, Lime Connect (formerly Userlike) scores 8.7.
- **Ease of Setup:** Olark scores 9.0, Lime Connect (formerly Userlike) scores 8.8.
- **Integrations:** Lime Connect (formerly Userlike) is frequently praised for easy integrations and configuration flexibility; Olark receives fewer recent mentions for integrations.
- **Feature Set:** Lime Connect (formerly Userlike) is cited for call, case, and contact management, while Olark is noted for interface simplicity and in-app messaging.
- **Value for Small Business:** Olark is repeatedly described as affordable and well-suited for small businesses, while Lime Connect (formerly Userlike) is noted as expensive by reviewers.

### What are the pros and cons of Olark vs Lime Connect (formerly...?

Olark's headline strength is its ease of use and setup, while Lime Connect (formerly Userlike) is recognized for its robust feature set and easy implementation.

- **Olark strengths:** Interface ease (all-time mentions: 1), user-friendly setup, and a simple admin experience.
- **Olark trade-offs:** Billing issues (all-time mentions: 1), limited integrations, and fewer advanced features compared to competitors.
- **Lime Connect (formerly Userlike) strengths:** Easy implementation (all-time mentions: 1), call management, case management, contact management, and easy integrations.
- **Lime Connect (formerly Userlike) trade-offs:** Expensive (all-time mentions: 1), some reviewers desire UX improvements, and a steep price jump after the free tier.

### Is Olark or Lime Connect (formerly... better for small businesses?

Olark is the stronger fit for small businesses, with a small-business reviewer segment and repeated praise for affordability and ease of use.

- **Olark:** Small-Business segment; reviewers highlight its value, simplicity, and suitability for small teams.
- **Lime Connect (formerly Userlike):** Small-Business segment; reviewers note robust features but frequently mention higher costs as a concern for small businesses.

### Which Live Chat platform has better integrations?

Lime Connect (formerly Userlike) is favored by reviewers for integrations, with multiple recent mentions of easy integrations and configuration options.

- **Olark:** Recent reviews mention integration with Salesforce and WordPress, but integrations are cited less frequently.
- **Lime Connect (formerly Userlike):** Reviewers highlight integrations with WhatsApp Business and Messenger, and praise the platform's flexibility in connecting multiple channels.

### How do Olark and Lime Connect (formerly... compare on customer support?

Olark and Lime Connect (formerly Userlike) are rated in near-parity for Quality of Support, with Olark at 8.8 and Lime Connect (formerly Userlike) at 8.6.

- **Olark:** Reviewers consistently describe support as helpful, responsive, and available via chat, with several citing positive experiences resolving issues.
- **Lime Connect (formerly Userlike):** Reviewers mention quick response times, a large support team, and positive onboarding experiences, though a few note that support could be easier to access for advanced configuration questions.

### Which is easier to implement, Olark or Lime Connect (formerly...?

Olark and Lime Connect (formerly Userlike) are rated in near-parity for Ease of Setup, with Olark at 9.0 and Lime Connect (formerly Userlike) at 8.8.

- **Olark:** Reviewers frequently praise its simple installation, quick onboarding, and minimal training requirements.
- **Lime Connect (formerly Userlike):** Reviewers highlight easy implementation, straightforward website integration, and helpful tutorials, though some mention a learning curve for advanced features.

### Which product has better Website?

Website is the most frequently mentioned feature across both products' reviews.

- **Olark:** Reviewers highlight ease of website integration and the ability to chat with customers directly on the site; Meets Requirements score: 8.9.
- **Lime Connect (formerly Userlike):** Reviewers praise the intuitive website widget, easy customization, and multi-channel website chat; Meets Requirements score: 8.5.

Alternatives

**Lime Connect (formerly Userlike) Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

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Fin
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[
LiveChat
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 ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson")

[
LivePerson
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[
Drift
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**Olark Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
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 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
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 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

[
LiveChat
](/products/livechat/reviews)

 ![Pure Chat](https://images.g2crowd.com/uploads/product/hd_favicon/1487565883/pure-chat.svg "Pure Chat")

[
Pure Chat
](/products/pure-chat/reviews)

## Lime Connect (formerly Userlike) vs Olark

When assessing the two solutions, reviewers found Olark easier to use, set up, and administer. Reviewers also preferred doing business with Olark overall.

- Reviewers felt that Olark meets the needs of their business better than Lime Connect (formerly Userlike).
- When comparing quality of ongoing product support, reviewers felt that Olark is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Lime Connect (formerly Userlike) over Olark.