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Compare Observe.AI and Revenue.io 
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At a Glance
Market Segments
Mid-Market (64.4% of reviews)
Mid-Market (61.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Observe.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AIRevenue.io
Star Rating
(555)4.7 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Revenue.ioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Revenue.io excels in CRM Integration with a score of 9.7, allowing seamless connectivity with various CRM systems, which enhances workflow efficiency. In contrast, Observe.AI, while still effective, has a slightly lower score of 9.0 in this area, indicating room for improvement in integration capabilities.
- Reviewers mention that Revenue.io's Call Recording feature is highly rated at 9.7, providing reliable and high-quality recordings that are essential for training and quality assurance. Observe.AI, with a score of 9.5, also offers this feature but may not match the same level of reliability as reported by users of Revenue.io.
- G2 users highlight the superior Machine Learning capabilities of Revenue.io, scoring 9.4, which enhances call analysis and lead qualification processes. Users on G2 note that Observe.AI's machine learning features, scoring 8.9, could benefit from further development to match the effectiveness seen in Revenue.io.
- Users say that Revenue.io's Dashboard Analytics feature, rated at 9.7, provides comprehensive insights that help in tracking performance metrics effectively. In comparison, Observe.AI's dashboard analytics, while useful, received a lower score, indicating that users may find it less intuitive or informative.
- Reviewers mention that the Quality of Support for Revenue.io is rated at 9.4, with many users praising the responsiveness and helpfulness of the support team. Observe.AI, with a score of 9.3, also offers good support, but some users feel that the response times could be improved.
- Users report that Revenue.io shines in Predictive Forecasting with a score of 9.4, allowing businesses to make informed decisions based on data-driven insights. Conversely, Observe.AI's predictive capabilities, while functional, scored lower, suggesting that users may not find it as robust for forecasting needs.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableRevenue.io
No pricing availableFree Trial
Observe.AI
No trial information availableRevenue.io
No trial information availableRatings
Meets Requirements
8.8
185
9.3
394
Ease of Use
9.2
185
9.3
399
Ease of Setup
9.0
108
9.0
158
Ease of Admin
9.2
91
9.1
152
Quality of Support
9.2
181
9.5
385
Has the product been a good partner in doing business?
9.3
93
9.6
150
Product Direction (% positive)
9.7
177
9.0
365
Features by Category
Integrated Workflows
Not enough data
9.3
92
Not enough data
9.5
88
Not enough data
9.5
102
Not enough data
9.4
83
Not enough data
9.6
95
Not enough data
9.2
80
Not enough data
9.5
79
Repeatability and Reportability
Not enough data
9.5
81
Not enough data
9.5
84
Not enough data
9.4
84
Not enough data
9.4
78
Not enough data
8.9
73
AI and Automation
Not enough data
9.1
71
Not enough data
9.2
71
Not enough data
9.3
70
Not enough data
9.2
67
Not enough data
9.1
69
Generative AI
Not enough data
7.6
9
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.5
43
9.7
110
|
Verified
8.9
44
9.3
99
|
Verified
9.1
44
9.6
104
|
Verified
9.0
40
9.1
90
|
Verified
Agent Performance Management
9.3
40
9.3
87
|
Verified
8.7
42
9.2
96
|
Verified
9.1
43
9.3
99
|
Verified
Generative AI
8.9
17
8.8
8
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Not enough data
Engagement
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
9.7
31
Not enough data
9.6
31
Not enough data
9.7
31
Not enough data
9.8
30
Not enough data
9.8
31
Not enough data
9.4
6
Not enough data
9.4
6
CRM Data Enrichment
Not enough data
9.8
31
Not enough data
9.8
32
Not enough data
9.9
31
Not enough data
9.8
31
Not enough data
8.9
6
Account Management
Not enough data
9.8
32
Not enough data
9.6
31
Not enough data
9.6
31
Not enough data
9.9
32
Not enough data
9.2
6
Not enough data
9.3
5
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
15
Not enough data
8.2
17
Not enough data
9.4
21
Not enough data
9.0
19
Not enough data
9.4
23
Not enough data
9.6
16
Not enough data
9.2
17
Generative AI
Not enough data
7.6
7
Workforce Management
Not enough data
9.8
21
Not enough data
9.7
21
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.9
23
Not enough data
9.1
22
Generative AI
8.9
24
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.5
65
Not enough data
8.7
62
Not enough data
8.5
62
|
Verified
Not enough data
9.0
74
|
Verified
Personalization
Not enough data
Feature Not Available
Not enough data
9.1
92
|
Verified
Not enough data
9.3
97
|
Verified
Not enough data
9.1
80
|
Verified
Administrative
Not enough data
9.6
96
|
Verified
Not enough data
9.5
88
|
Verified
Not enough data
9.5
89
Agentic AI - Outbound Call Tracking
Not enough data
9.3
5
Not enough data
9.3
5
Calling
Not enough data
9.5
228
Not enough data
9.4
194
Not enough data
9.5
217
Not enough data
9.6
243
Not enough data
Not enough data
Contacts
Not enough data
9.2
205
Not enough data
9.2
189
Not enough data
9.3
184
Insights
Not enough data
9.4
226
Not enough data
9.4
187
Not enough data
9.3
217
Not enough data
9.4
155
Not enough data
9.2
156
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.0
95
|
Verified
Not enough data
9.2
90
|
Verified
Not enough data
8.9
66
Not enough data
8.9
76
|
Verified
Feedback
Not enough data
9.5
92
|
Verified
Not enough data
9.2
81
|
Verified
Not enough data
9.4
81
|
Verified
Not enough data
9.2
79
|
Verified
Not enough data
9.4
89
|
Verified
Not enough data
9.4
87
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.3
6
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Phone Number Management
Not enough data
9.6
179
Not enough data
9.3
134
Not enough data
9.4
140
Tracking
Not enough data
9.3
130
Not enough data
9.4
126
Not enough data
9.2
118
Analytics
Not enough data
9.3
182
Not enough data
9.7
187
Not enough data
9.3
157
Not enough data
9.4
124
Call Routing
Not enough data
9.4
131
Not enough data
9.3
125
Not enough data
9.4
116
Administration
Not enough data
9.4
109
Not enough data
9.6
125
Not enough data
9.4
147
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Revenue.io are categorized as Conversation Intelligence
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Revenue.io is categorized as Sales Engagement, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Sales Performance Management, Revenue Operations & Intelligence (RO&I), and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Revenue.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Computer Software
13.2%
Financial Services
9.1%
Information Technology and Services
8.0%
Higher Education
6.9%
Hospital & Health Care
5.8%
Other
56.9%
Discussions
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
Revenue.io has no discussions with answers
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