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- NICE CXone Mpower-vs-Verint Speech and Text Analytics
Compare NICE CXone Mpower and Verint Speech and Text Analytics 
At a Glance
Market Segments
NICE CXone Mpower
Mid-Market (52.1% of reviews)
Verint Speech and Text Analytics
Enterprise (69.2% of reviews)
Entry-Level Pricing
NICE CXone Mpower
Starting at $71.00 1 Agent Per MonthVerint Speech and Text Analytics
No pricing availableFeatured Products
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Gleen AI
(34)
Customer Service Automation
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NICE CXone Mpower vs Verint Speech and Text Analytics
- Users report that NICE CXone Mpower excels in its Call Recording feature, receiving a high score of 9.7, which reviewers mention is crucial for quality assurance and training purposes. In contrast, Verint Speech and Text Analytics, while also strong, scores slightly lower at 9.6, indicating a minor edge for NICE in this area.
- Reviewers mention that NICE CXone Mpower's Database Management and Data Workflows are rated exceptionally high at 9.4, making it easier for users to manage and analyze data effectively. Verint, while competent, has lower scores in these areas, suggesting that NICE may provide a more robust data management experience.
- G2 users highlight the superior Response Automation capabilities of NICE CXone Mpower, scoring 8.9, which reviewers say enhances efficiency in handling customer inquiries. Verint's score of 8.3 in this category indicates that while it offers automation, it may not be as effective as NICE's solution.
- Users on G2 report that NICE CXone Mpower's Omnichannel support is rated at 8.7, allowing seamless communication across various platforms. In comparison, Verint's score of 8.5 suggests it is slightly less versatile, which could impact user experience in multi-channel environments.
- Reviewers mention that NICE CXone Mpower's Performance Analysis feature is rated 9.2, providing in-depth insights into agent performance. Verint's score of 9.0 is commendable but indicates that NICE may offer more comprehensive analytics tools for performance management.
- Users say that NICE CXone Mpower's Agent Self-Service feature scores 9.1, which reviewers appreciate for empowering agents to manage their schedules and tasks efficiently. Verint's score of 8.6 suggests it may not provide the same level of self-service capabilities, potentially leading to more administrative overhead.
Pricing
Entry-Level Pricing
NICE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Verint Speech and Text Analytics
No pricing availableFree Trial
NICE CXone Mpower
Free Trial is available
Verint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.8
1,118
8.5
23
Ease of Use
8.8
1,134
8.6
45
Ease of Setup
8.0
392
8.2
30
Ease of Admin
8.3
389
8.1
7
Quality of Support
8.4
1,038
8.3
23
Has the product been a good partner in doing business?
8.2
387
8.9
6
Product Direction (% positive)
8.2
1,051
7.5
23
Features by Category
Ticket and Case Management
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
9.3
5
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Platform
8.3
6
Not enough data
9.2
10
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
Dialing Options
9.0
298
|
Verified
Not enough data
9.0
271
|
Verified
Not enough data
8.9
266
|
Verified
Not enough data
Agent Tools
9.0
247
|
Verified
Not enough data
9.1
248
|
Verified
Not enough data
9.0
260
|
Verified
Not enough data
9.2
295
|
Verified
Not enough data
Automation
8.9
219
|
Verified
Not enough data
9.0
216
|
Verified
Not enough data
9.1
234
|
Verified
Not enough data
8.9
196
|
Verified
Not enough data
9.0
228
|
Verified
Not enough data
Administration
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Knowledge Management
9.2
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
Compliance
8.9
6
Not enough data
8.9
6
Not enough data
9.7
6
Not enough data
7.8
6
Not enough data
Customer Support
8.3
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
Data Security
8.9
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Administration
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Call Analytics
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Agent Performance Management
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.7
5
Generative AI
Not enough data
Feature Not Available
Quality Assurance
9.0
248
Not enough data
9.0
232
Not enough data
8.8
257
Not enough data
Engagement
9.0
233
Not enough data
9.0
245
Not enough data
8.8
233
Not enough data
Performance
8.9
232
Not enough data
9.3
251
Not enough data
Generative AI
5.4
13
Not enough data
5.6
13
Not enough data
Channels
9.1
592
|
Verified
Not enough data
8.5
314
|
Verified
Not enough data
8.5
335
|
Verified
Not enough data
8.4
274
|
Verified
Not enough data
8.5
331
|
Verified
Not enough data
Generative AI
6.8
35
Not enough data
Functions
8.8
627
|
Verified
Not enough data
9.0
664
|
Verified
Not enough data
8.9
520
|
Verified
Not enough data
8.7
365
|
Verified
Not enough data
8.8
428
|
Verified
Not enough data
9.0
523
|
Verified
Not enough data
8.8
523
|
Verified
Not enough data
8.7
471
|
Verified
Not enough data
Administrative
8.6
493
|
Verified
Not enough data
8.9
512
|
Verified
Not enough data
8.7
608
|
Verified
Not enough data
9.1
481
|
Verified
Not enough data
9.0
408
|
Verified
Not enough data
Workforce Management
9.3
281
|
Verified
Not enough data
9.3
272
|
Verified
Not enough data
9.0
221
|
Verified
Not enough data
9.1
221
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
Administration
9.0
220
|
Verified
Not enough data
9.2
263
|
Verified
Not enough data
9.1
284
|
Verified
Not enough data
8.8
214
|
Verified
Not enough data
9.0
218
|
Verified
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
25
Not enough data
7.5
23
Not enough data
9.4
27
Not enough data
9.4
29
Not enough data
9.2
26
Not enough data
9.6
25
Not enough data
9.6
29
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.5
28
Not enough data
9.2
26
Not enough data
Administrative
9.6
28
Not enough data
9.3
29
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.1
6
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
Self-Service Platform
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
Generative AI
6.7
5
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
NICE CXone Mpower and Verint Speech and Text Analytics are categorized as Speech Analytics
Unique Categories
NICE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Contact Center Knowledge Base, Auto Dialer, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and Proactive Notification
Verint Speech and Text Analytics is categorized as Conversation Intelligence
Reviews
Reviewers' Company Size
NICE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.2%
Information Technology and Services
8.8%
Telecommunications
6.8%
Financial Services
6.4%
Insurance
6.1%
Other
61.7%
Insurance
16.9%
Consumer Services
10.8%
Telecommunications
9.2%
Financial Services
9.2%
Banking
9.2%
Other
44.6%
Most Helpful Reviews
NICE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Verified User in Automotive
I dislike the fact that, I can't see caller id, missed calls are- not able to be identified and the calls go to the voicemail of the destination number vs an office vm. I wfh, so calls are directed to my house line and vms are left on my home vmail...
Verint Speech and Text Analytics
Most Helpful Favorable Review
Myk M.
Verified User in Financial Services
We can easily grab the information needed for process improvement. We can also do quick studies on new policies that are put in place. Report functions are user-friendly.
Most Helpful Critical Review
Kyra M.
Verified User in Apparel & Fashion
The compelling competition of balancing work and personal life.
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Myk M.
Verified User in Financial Services
We can easily grab the information needed for process improvement. We can also do quick studies on new policies that are put in place. Report functions are user-friendly.
Verified User in Automotive
I dislike the fact that, I can't see caller id, missed calls are- not able to be identified and the calls go to the voicemail of the destination number vs an office vm. I wfh, so calls are directed to my house line and vms are left on my home vmail...
Kyra M.
Verified User in Apparel & Fashion
The compelling competition of balancing work and personal life.
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 comment
JF
"New" button -> History tabRead more
Verint Speech and Text Analytics has no discussions with answers
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