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At a Glance
Market Segments
Small-Business (90.6% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
Free
$ 0
Missive
Star Rating
(716)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansProProfs Help Desk
Star Rating
(18)4.7 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$ 0
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Missive excels in its "Unified Inbox" feature, allowing for seamless management of multiple communication channels, while ProProfs Help Desk's inbox tools are rated slightly lower, indicating a less integrated experience.
- Reviewers mention that Missive's "Response Automation" capabilities are robust, enabling teams to streamline their workflows effectively, whereas ProProfs Help Desk has room for improvement in this area, with users noting a lack of advanced automation features.
- G2 users highlight that Missive's "Mobile Application" is user-friendly and well-designed, making it easy to manage tickets on the go, while ProProfs Help Desk's mobile experience is rated lower, suggesting it may not be as intuitive or feature-rich.
- Users on G2 appreciate Missive's "File Sharing" capabilities, which facilitate collaboration among team members, whereas ProProfs Help Desk's file sharing features are seen as less comprehensive, leading to potential inefficiencies in team communication.
- Reviewers say that Missive's "Integrations" are extensive, allowing for a more customized experience with various third-party applications, while ProProfs Help Desk's integration options are more limited, which could hinder users looking for specific tools.
- Users report that Missive's "Quality of Support" is consistently rated high, with many praising the responsiveness and helpfulness of the support team, while ProProfs Help Desk, although still rated positively, has received mixed feedback regarding the speed and effectiveness of their customer support.
Pricing
Entry-Level Pricing
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
ProProfs Help Desk
Free
$ 0
Best for startups looking to get started with online help desk.
- 1 User
- 1 Inbox
- 100 Tickets/Month
Free Trial
Missive
Free Trial is available
ProProfs Help Desk
Free Trial is available
Ratings
Meets Requirements
9.0
686
9.1
9
Ease of Use
8.8
700
9.6
9
Ease of Setup
8.6
612
Not enough data
Ease of Admin
9.0
222
Not enough data
Quality of Support
9.3
589
9.1
9
Has the product been a good partner in doing business?
9.6
217
Not enough data
Product Direction (% positive)
9.4
673
10.0
6
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
8.7
223
Not enough data
8.9
227
Not enough data
7.8
229
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.6
221
Not enough data
9.1
223
Not enough data
8.3
216
Not enough data
Generative AI - Business Instant Messaging
7.1
97
Not enough data
AI - Business Instant Messaging
6.9
96
Not enough data
7.0
94
Not enough data
6.9
93
Not enough data
7.0
94
Not enough data
Agentic AI - Business Instant Messaging
7.3
40
Not enough data
7.4
41
Not enough data
Channels
8.7
286
Not enough data
8.2
270
Not enough data
Feature Not Available
Not enough data
Design
8.3
264
Not enough data
7.2
255
Not enough data
8.5
266
Not enough data
8.7
267
Not enough data
8.4
254
Not enough data
Generative AI
7.7
240
Not enough data
7.5
237
Not enough data
Inbox Tools
9.3
435
Not enough data
8.8
429
Not enough data
8.7
423
Not enough data
9.0
427
Not enough data
Coordination Tools
8.2
412
Not enough data
8.5
414
Not enough data
7.9
414
Not enough data
Software Options
9.1
418
Not enough data
8.8
419
Not enough data
Email Client - Agentic AI
6.6
85
Not enough data
7.0
90
Not enough data
Sorting & Filtering
7.7
194
Not enough data
8.8
195
Not enough data
6.9
176
Not enough data
8.2
186
Not enough data
Integrations
7.3
159
Not enough data
8.9
182
Not enough data
7.3
153
Not enough data
Time Management
9.1
183
Not enough data
8.7
171
Not enough data
9.0
179
Not enough data
Generative AI
7.3
166
Not enough data
6.3
155
Not enough data
7.0
160
Not enough data
Agentic AI - Email Management
6.6
75
Not enough data
7.0
75
Not enough data
Generative AI
8.0
121
Not enough data
7.9
120
Not enough data
Feature Not Available
Not enough data
Communication
7.7
150
Not enough data
8.6
153
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Internal Use
Feature Not Available
Not enough data
8.6
154
Not enough data
7.9
143
Not enough data
Feature Not Available
Not enough data
9.1
153
Not enough data
8.1
141
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
93
Not enough data
7.8(won by default)
90
Not enough data
Process
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5(won by default)
110
Not enough data
Channels
8.8(won by default)
108
Not enough data
8.7(won by default)
109
Not enough data
8.6(won by default)
104
Not enough data
7.4(won by default)
102
Not enough data
8.5(won by default)
105
Not enough data
Insight
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Missive and ProProfs Help Desk are categorized as Shared Inbox and Live Chat
Unique Categories
Missive is categorized as Business Instant Messaging, Email Client, Customer Communications Management, Social Customer Service, and Email Management
ProProfs Help Desk is categorized as Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
7.6%
Marketing and Advertising
7.3%
Construction
6.9%
Leisure, Travel & Tourism
6.1%
Computer Software
5.4%
Other
66.7%
Information Technology and Services
25.0%
Computer Software
25.0%
Marketing and Advertising
18.8%
Management Consulting
6.3%
Furniture
6.3%
Other
18.8%
Discussions
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
ProProfs Help Desk has no discussions with answers
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