Top 10 ProProfs Help Desk Alternatives & Competitors

Top 10 Alternatives to ProProfs Help Desk Recently Reviewed By G2 Community

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Freshdesk
By Freshworks
4.4/5
(3,699)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Categories in common with ProProfs Help Desk:
Help Desk
Customer Self-Service
Shared Inbox
Live Chat
Digital Customer Service Platforms

Zoho Desk
By Zoho
4.4/5
(7,345)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Categories in common with ProProfs Help Desk:
Help Desk
Customer Self-Service
Live Chat
Digital Customer Service Platforms

Front
By Front App
4.7/5
(2,417)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to ProProfs Help Desk, Front is:
More expensive
Better at support
Better at meeting requirements
Categories in common with ProProfs Help Desk:
Help Desk
Customer Self-Service
Shared Inbox
Live Chat
Digital Customer Service Platforms
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HubSpot Service Hub
By HubSpot
4.4/5
(2,886)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to ProProfs Help Desk, HubSpot Service Hub is:
More expensive
Categories in common with ProProfs Help Desk:
Help Desk
Customer Self-Service
Shared Inbox
Live Chat
Digital Customer Service Platforms

Help Scout
By Help Scout
4.4/5
(423)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Categories in common with ProProfs Help Desk:
Help Desk
Customer Self-Service
Shared Inbox
Live Chat
Digital Customer Service Platforms

Missive
By Missive
4.7/5
(749)
Product Description
Missive is a team collaboration app for emails and chat, each email thread becomes a conversation and then invite colleagues, chat in this conversation and even live edit an email draft together.
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Reviewers say compared to ProProfs Help Desk, Missive is:
Better at support
Categories in common with ProProfs Help Desk:
Shared Inbox
Live Chat

Gorgias
By Gorgias
4.6/5
(545)
Product Description
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
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Reviewers say compared to ProProfs Help Desk, Gorgias is:
Better at support
Categories in common with ProProfs Help Desk:
Help Desk
Customer Self-Service
Live Chat
Digital Customer Service Platforms

Gladly
By Gladly
4.7/5
(1,092)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to ProProfs Help Desk, Gladly is:
Better at support
Better at meeting requirements
More expensive
Categories in common with ProProfs Help Desk:
Help Desk
Customer Self-Service
Live Chat
Digital Customer Service Platforms

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,778)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to ProProfs Help Desk, Fin by Intercom is:
More expensive
Categories in common with ProProfs Help Desk:
Help Desk
Customer Self-Service
Shared Inbox
Live Chat
Digital Customer Service Platforms

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