# Top 10 ProProfs Help Desk Alternatives & Competitors
**Average Rating:** 4.7/5
**Total Number of Reviews:** 18
If you are considering ProProfs Help Desk, you may also want to investigate similar alternatives or competitors to find the best solution. Help Desk Software is a widely used technology, and many people are seeking sophisticated, user friendly software solutions with email to case, social media integration, and ai text generation. Other important factors to consider when researching alternatives to ProProfs Help Desk include features and emails. The best overall ProProfs Help Desk alternative is Freshdesk. Other similar apps like ProProfs Help Desk are Zendesk for Customer Service, Zoho Desk, Front, and HubSpot Service Hub. ProProfs Help Desk alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) or [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms).


## Best Paid & Free Alternatives to ProProfs Help Desk
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [Front](https://www.g2.com/products/front/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Help Scout](https://www.g2.com/products/help-scout/reviews)
  - [Missive](https://www.g2.com/products/missive/reviews)
  - [Gorgias](https://www.g2.com/products/gorgias/reviews)
  - [Gladly](https://www.g2.com/products/gladly/reviews)
  - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

## Top 10 Alternatives to ProProfs Help Desk Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how ProProfs Help Desk stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Business Supplies and Equipment, and Design, and find the best product for your business.


  ### 1. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
By Freshworks
**Average Rating:** 4.4/5
**Total Reviews:** 3,762
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.


Categories in common with ProProfs Help Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [ProProfs Help Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-proprofs-help-desk)
**Compare Freshdesk with other alternatives:**
- [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front)
- [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub)
- [Freshdesk vs Help Scout](https://www.g2.com/compare/freshdesk-vs-help-scout)
- [Freshdesk vs Missive](https://www.g2.com/compare/freshdesk-vs-missive)
- [Freshdesk vs Gorgias](https://www.g2.com/compare/freshdesk-vs-gorgias)
- [Freshdesk vs Gladly](https://www.g2.com/compare/freshdesk-vs-gladly)
- [Freshdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management)

  ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
By Zendesk
**Average Rating:** 4.3/5
**Total Reviews:** 7,035
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.


Reviewers say compared to ProProfs Help Desk, Zendesk for Customer Service is:
- More expensive
Categories in common with ProProfs Help Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [ProProfs Help Desk vs Zendesk for Customer Service](https://www.g2.com/compare/proprofs-help-desk-vs-zendesk-for-customer-service)
**Compare Zendesk for Customer Service with other alternatives:**
- [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Help Scout](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Missive](https://www.g2.com/compare/missive-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Gorgias](https://www.g2.com/compare/gorgias-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs Gladly](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service)
- [Zendesk for Customer Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service)

  ### 3. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
By Zoho
**Average Rating:** 4.4/5
**Total Reviews:** 7,843
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.


Categories in common with ProProfs Help Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [ProProfs Help Desk vs Zoho Desk](https://www.g2.com/compare/proprofs-help-desk-vs-zoho-desk)
**Compare Zoho Desk with other alternatives:**
- [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk)
- [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk)
- [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk)
- [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk)
- [Zoho Desk vs Help Scout](https://www.g2.com/compare/help-scout-vs-zoho-desk)
- [Zoho Desk vs Missive](https://www.g2.com/compare/missive-vs-zoho-desk)
- [Zoho Desk vs Gorgias](https://www.g2.com/compare/gorgias-vs-zoho-desk)
- [Zoho Desk vs Gladly](https://www.g2.com/compare/gladly-vs-zoho-desk)
- [Zoho Desk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk)

  ### 4. [Front](https://www.g2.com/products/front/reviews)
By Front App
**Average Rating:** 4.7/5
**Total Reviews:** 2,507
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.


Reviewers say compared to ProProfs Help Desk, Front is:
- More expensive
- Better at support
- Better at meeting requirements
Categories in common with ProProfs Help Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [ProProfs Help Desk vs Front](https://www.g2.com/compare/front-vs-proprofs-help-desk)
**Compare Front with other alternatives:**
- [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front)
- [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service)
- [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk)
- [Front vs HubSpot Service Hub](https://www.g2.com/compare/front-vs-hubspot-service-hub)
- [Front vs Help Scout](https://www.g2.com/compare/front-vs-help-scout)
- [Front vs Missive](https://www.g2.com/compare/front-vs-missive)
- [Front vs Gorgias](https://www.g2.com/compare/front-vs-gorgias)
- [Front vs Gladly](https://www.g2.com/compare/front-vs-gladly)
- [Front vs ServiceNow Customer Service Management](https://www.g2.com/compare/front-vs-servicenow-customer-service-management)

  ### 5. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
By HubSpot
**Average Rating:** 4.4/5
**Total Reviews:** 2,920
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.


Reviewers say compared to ProProfs Help Desk, HubSpot Service Hub is:
- More expensive
Categories in common with ProProfs Help Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [ProProfs Help Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-proprofs-help-desk)
**Compare HubSpot Service Hub with other alternatives:**
- [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service)
- [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk)
- [HubSpot Service Hub vs Front](https://www.g2.com/compare/front-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Help Scout](https://www.g2.com/compare/help-scout-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Missive](https://www.g2.com/compare/hubspot-service-hub-vs-missive)
- [HubSpot Service Hub vs Gorgias](https://www.g2.com/compare/gorgias-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Gladly](https://www.g2.com/compare/gladly-vs-hubspot-service-hub)
- [HubSpot Service Hub vs ServiceNow Customer Service Management](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management)

  ### 6. [Help Scout](https://www.g2.com/products/help-scout/reviews)
By Help Scout
**Average Rating:** 4.4/5
**Total Reviews:** 431
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.


Categories in common with ProProfs Help Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [ProProfs Help Desk vs Help Scout](https://www.g2.com/compare/help-scout-vs-proprofs-help-desk)
**Compare Help Scout with other alternatives:**
- [Help Scout vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-help-scout)
- [Help Scout vs Zendesk for Customer Service](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service)
- [Help Scout vs Zoho Desk](https://www.g2.com/compare/help-scout-vs-zoho-desk)
- [Help Scout vs Front](https://www.g2.com/compare/front-vs-help-scout)
- [Help Scout vs HubSpot Service Hub](https://www.g2.com/compare/help-scout-vs-hubspot-service-hub)
- [Help Scout vs Missive](https://www.g2.com/compare/help-scout-vs-missive)
- [Help Scout vs Gorgias](https://www.g2.com/compare/gorgias-vs-help-scout)
- [Help Scout vs Gladly](https://www.g2.com/compare/gladly-vs-help-scout)
- [Help Scout vs ServiceNow Customer Service Management](https://www.g2.com/compare/help-scout-vs-servicenow-customer-service-management)

  ### 7. [Missive](https://www.g2.com/products/missive/reviews)
By Missive
**Average Rating:** 4.7/5
**Total Reviews:** 854
Missive is a team collaboration app for emails and chat, each email thread becomes a conversation and then invite colleagues, chat in this conversation and even live edit an email draft together.


Reviewers say compared to ProProfs Help Desk, Missive is:
- Better at support
- More expensive
Categories in common with ProProfs Help Desk: [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Live Chat](https://www.g2.com/categories/live-chat)

**Compare:** [ProProfs Help Desk vs Missive](https://www.g2.com/compare/missive-vs-proprofs-help-desk)
**Compare Missive with other alternatives:**
- [Missive vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-missive)
- [Missive vs Zendesk for Customer Service](https://www.g2.com/compare/missive-vs-zendesk-for-customer-service)
- [Missive vs Zoho Desk](https://www.g2.com/compare/missive-vs-zoho-desk)
- [Missive vs Front](https://www.g2.com/compare/front-vs-missive)
- [Missive vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-missive)
- [Missive vs Help Scout](https://www.g2.com/compare/help-scout-vs-missive)
- [Missive vs Gorgias](https://www.g2.com/compare/gorgias-vs-missive)
- [Missive vs Gladly](https://www.g2.com/compare/gladly-vs-missive)
- [Missive vs ServiceNow Customer Service Management](https://www.g2.com/compare/missive-vs-servicenow-customer-service-management)

  ### 8. [Gorgias](https://www.g2.com/products/gorgias/reviews)
By Gorgias
**Average Rating:** 4.6/5
**Total Reviews:** 569
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.


Reviewers say compared to ProProfs Help Desk, Gorgias is:
- Better at support
Categories in common with ProProfs Help Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [ProProfs Help Desk vs Gorgias](https://www.g2.com/compare/gorgias-vs-proprofs-help-desk)
**Compare Gorgias with other alternatives:**
- [Gorgias vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gorgias)
- [Gorgias vs Zendesk for Customer Service](https://www.g2.com/compare/gorgias-vs-zendesk-for-customer-service)
- [Gorgias vs Zoho Desk](https://www.g2.com/compare/gorgias-vs-zoho-desk)
- [Gorgias vs Front](https://www.g2.com/compare/front-vs-gorgias)
- [Gorgias vs HubSpot Service Hub](https://www.g2.com/compare/gorgias-vs-hubspot-service-hub)
- [Gorgias vs Help Scout](https://www.g2.com/compare/gorgias-vs-help-scout)
- [Gorgias vs Missive](https://www.g2.com/compare/gorgias-vs-missive)
- [Gorgias vs Gladly](https://www.g2.com/compare/gladly-vs-gorgias)
- [Gorgias vs ServiceNow Customer Service Management](https://www.g2.com/compare/gorgias-vs-servicenow-customer-service-management)

  ### 9. [Gladly](https://www.g2.com/products/gladly/reviews)
By Gladly
**Average Rating:** 4.7/5
**Total Reviews:** 1,115
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.


Reviewers say compared to ProProfs Help Desk, Gladly is:
- Better at support
- Better at meeting requirements
- More expensive
Categories in common with ProProfs Help Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [ProProfs Help Desk vs Gladly](https://www.g2.com/compare/gladly-vs-proprofs-help-desk)
**Compare Gladly with other alternatives:**
- [Gladly vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gladly)
- [Gladly vs Zendesk for Customer Service](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service)
- [Gladly vs Zoho Desk](https://www.g2.com/compare/gladly-vs-zoho-desk)
- [Gladly vs Front](https://www.g2.com/compare/front-vs-gladly)
- [Gladly vs HubSpot Service Hub](https://www.g2.com/compare/gladly-vs-hubspot-service-hub)
- [Gladly vs Help Scout](https://www.g2.com/compare/gladly-vs-help-scout)
- [Gladly vs Missive](https://www.g2.com/compare/gladly-vs-missive)
- [Gladly vs Gorgias](https://www.g2.com/compare/gladly-vs-gorgias)
- [Gladly vs ServiceNow Customer Service Management](https://www.g2.com/compare/gladly-vs-servicenow-customer-service-management)

  ### 10. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
By ServiceNow
**Average Rating:** 4.4/5
**Total Reviews:** 499
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.


Reviewers say compared to ProProfs Help Desk, ServiceNow Customer Service Management is:
- More expensive
Categories in common with ProProfs Help Desk: [Help Desk](https://www.g2.com/categories/help-desk), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Compare:** [ProProfs Help Desk vs ServiceNow Customer Service Management](https://www.g2.com/compare/proprofs-help-desk-vs-servicenow-customer-service-management)
**Compare ServiceNow Customer Service Management with other alternatives:**
- [ServiceNow Customer Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service)
- [ServiceNow Customer Service Management vs Zoho Desk](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk)
- [ServiceNow Customer Service Management vs Front](https://www.g2.com/compare/front-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Help Scout](https://www.g2.com/compare/help-scout-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Missive](https://www.g2.com/compare/missive-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Gorgias](https://www.g2.com/compare/gorgias-vs-servicenow-customer-service-management)
- [ServiceNow Customer Service Management vs Gladly](https://www.g2.com/compare/gladly-vs-servicenow-customer-service-management)


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