# Medallia Customer Experience vs Survicate Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, reflected in its higher G2 Score compared to Survicate. Users appreciate its straightforward interface, particularly highlighting Medallia Agile Research as a great fit for small to mid-sized businesses.
- **Users say** that Survicate shines in its ease of setup and integration capabilities. Many find the initial setup simple and appreciate the strong connections with CRM tools like HubSpot and Salesforce, which help streamline feedback processes directly into their workflows.
- **Reviewers mention** that while Medallia offers robust features, some users face challenges with its implementation process. In contrast, Survicate's users often praise its quick onboarding and automation of end-to-end processes, making it easier to manage customer feedback.
- **According to verified reviews** , Survicate has a slight edge in ease of use, with users noting its intuitive design and strong analytics capabilities. This allows them to track customer experience metrics effectively, which is crucial for measuring improvements over time.
- **G2 reviewers highlight** that Medallia's quality of support is commendable, but Survicate users report even higher satisfaction with their support experience. Many appreciate the responsive assistance they receive, which enhances their overall experience with the platform.
- **Users express** that while both platforms offer valuable features, Medallia's focus on enterprise solutions may not cater as well to smaller businesses compared to Survicate, which is designed with small to mid-sized companies in mind, making it a more accessible option for those users.



| | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 210 | 209 | 
| **Largest Market Segment** | Enterprise (68.4% of reviews) | Small-Business (45.8% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Free | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

### Survicate

Pros:
- Ease of Use (27 reviews)
- Survey Management (19 reviews)

Cons:
- Survey Issues (12 reviews)
- Limitations (11 reviews)

---
## Ratings Comparison
| Rating | Medallia Customer Experience | Survicate | 
|---|---|---|
  | **Meets Requirements** | 8.7 (153 reviews) | 8.9 (161 reviews) | 
  | **Ease of Use** | 8.7 (163 reviews) | 9.3 (165 reviews) | 
  | **Ease of Setup** | 7.4 (118 reviews) | 9.1 (112 reviews) | 
  | **Ease of Admin** | 7.7 (85 reviews) | 9.0 (91 reviews) | 
  | **Quality of Support** | 8.6 (136 reviews) | 9.4 (158 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | 9.3 (89 reviews) | 
  | **Product Direction (% positive)** | 9.5 (147 reviews) | 9.2 (152 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### Survicate

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For beginners just starting to collect feedback. No strings attached.

Key Features:
- Collect feedback across email, link, and web
-  Create a survey with AI or templates
- Display survey logic

[Browse all 5 editions](https://www.g2.com/products/survicate/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Survicate** | 8.0/10 | 58 |

#### User Response Methods

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Survey** | Not enough data | 9.4 (54 reviews) ✓ Verified | 
| **Video Snippets** | Not enough data | Feature Not Available | 
| **Video Interview** | Not enough data | Feature Not Available | 
| **Photo Submission** | Not enough data | Feature Not Available | 
| **Text/Notes** | Not enough data | 8.4 (44 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **In-App** | Not enough data | 8.7 (35 reviews) ✓ Verified | 
| **In-Store** | Not enough data | 6.9 (25 reviews) | 
| **On-Site** | Not enough data | 8.3 (36 reviews) ✓ Verified | 
| **Recruitment Pool** | Not enough data | Feature Not Available | 

#### Insights

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Analytics** | Not enough data | 8.5 (47 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 8.2 (37 reviews) ✓ Verified | 
| **Sorting** | Not enough data | 8.2 (34 reviews) ✓ Verified | 

#### Generative AI

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 5.7 (12 reviews) | 

### Transcription

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Survicate** | N/A | N/A |

#### Voice

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Dictation** | Not enough data | Not enough data | 
| **Accuracy** | Not enough data | Not enough data | 

#### Transcription

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Speaker Identification** | Not enough data | Not enough data | 
| **Timecode Management** | Not enough data | Not enough data | 
| **Closed Captioning** | Not enough data | Not enough data | 
| **Custom Dictionary** | Not enough data | Not enough data | 

#### Editing

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Collaboration** | Not enough data | Not enough data | 
| **Spell Check and Punctuation** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Translation** | Not enough data | Not enough data | 

#### Integration

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Voice Files** | Not enough data | Not enough data | 
| **Live Captioning** | Not enough data | Not enough data | 
| **Integrates With Existing Applications** | Not enough data | Not enough data | 

#### Agentic AI - Transcription

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 74 |
| **Survicate** | 8.2/10 | 10 |

#### Analytics

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (57 reviews) | 9.2 (10 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (55 reviews) | 8.7 (10 reviews) | 
| **Customer Effort Score (CES)** | 8.7 (49 reviews) | 9.0 (10 reviews) | 
| **Gamification** | 6.1 (44 reviews) | 7.4 (9 reviews) | 

#### Customization

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Stakeholder Management** | 8.6 (53 reviews) | 8.0 (9 reviews) | 
| **Multilanguage Support** | 7.9 (46 reviews) | 8.1 (9 reviews) | 
| **Multiple Branding Support** | 8.6 (45 reviews) | 7.8 (9 reviews) | 
| **Vertical-specific Solutions** | 8.3 (45 reviews) | 8.1 (8 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **AI Text Generation** | 6.5 (25 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (25 reviews) | 7.8 (6 reviews) | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (5 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 59 |
| **Survicate** | 7.9/10 | 12 |

#### Feedback Management

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Tagging** | 8.3 (44 reviews) | 7.0 (9 reviews) | 
| **Segmentation** | 8.4 (42 reviews) | 7.6 (9 reviews) | 
| **Custom Reports and Dashboards** | 8.4 (50 reviews) | 8.3 (9 reviews) | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Thematic Analysis** | 8.1 (48 reviews) | 7.0 (9 reviews) | 
| **Sentiment Analysis** | 8.4 (50 reviews) | 6.9 (9 reviews) | 
| **NPS/CSAT Scoring** | 9.3 (50 reviews) | 8.9 (9 reviews) | 

#### Feedback Sources

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Online Reviews** | 8.3 (38 reviews) | 9.4 (8 reviews) | 
| **Surveys** | 9.2 (48 reviews) | 9.0 (10 reviews) | 
| **Social Media** | 7.2 (35 reviews) | 7.9 (8 reviews) | 
| **Customer Service Channels** | 8.2 (38 reviews) | 8.5 (8 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **AI Text Generation** | 6.7 (22 reviews) | 7.1 (8 reviews) | 
| **AI Text Summarization** | 6.5 (24 reviews) | 7.4 (7 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Survicate** | 8.2/10 | 86 |

#### Survey Management

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.2 (75 reviews) | 
| **Question Types** | Not enough data | 8.8 (73 reviews) | 
| **Templates** | Not enough data | 8.6 (68 reviews) | 
| **Survey Distribution** | Not enough data | 8.8 (72 reviews) | 

#### Survey Customization

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.8 (71 reviews) | 
| **Branding** | Not enough data | 8.7 (67 reviews) | 
| **Multimedia Support** | Not enough data | 7.8 (57 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.4 (50 reviews) | 

#### Survey Insights

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.3 (76 reviews) | 
| **BI Tools Integration** | Not enough data | 8.1 (54 reviews) | 
| **Data Exporting** | Not enough data | 8.8 (65 reviews) | 
| **Permissions** | Not enough data | 8.3 (63 reviews) | 

#### Agentic AI - Survey

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (9 reviews) | 
| **Decision Making** | Not enough data | 6.9 (9 reviews) | 

---
## Categories
**Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)


**Unique to Survicate (3):** [User Research Tools](https://www.g2.com/categories/user-research), [Survey Software](https://www.g2.com/categories/survey), [Transcription Software](https://www.g2.com/categories/transcription)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Small-Business** | 9.8% | 45.8% | 
| **Mid-Market** | 21.8% | 40.6% | 
| **Enterprise** | 68.4% | 13.5% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 13.7%
- **Financial Services:** 11.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.8%
- **Insurance:** 5.8%
- **Automotive:** 5.3%
- **Telecommunications:** 5.3%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 35.8%

#### Survicate

- **Computer Software:** 16.2%
- **Information Technology and Services:** 12.0%
- **Financial Services:** 9.4%
- **Marketing and Advertising:** 6.8%
- **Internet:** 6.3%
- **Insurance:** 3.1%
- **Health, Wellness and Fitness:** 2.6%
- **Leisure, Travel & Tourism:** 2.6%
- **Education Management:** 2.1%
- **Real Estate:** 2.1%
- **Other:** 36.6%

---
## Alternatives

### Alternatives to Medallia Customer Experience

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4095 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (41 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23555 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
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### Alternatives to Survicate

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- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
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- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (954 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)

---
## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### Survicate

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-survicate)