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Compare Medallia Customer Experience and Survicate 
Featured Products
At a Glance
Market Segments
Enterprise (65.7% of reviews)
Small-Business (45.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free
Medallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSurvicate
Star Rating
(197)4.6 out of 5
Market Segments
Small-Business (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing actionable insights, with users appreciating the ability to measure customer experience in an easy format and share personalized dashboards across the organization. This feature is particularly beneficial for teams looking to implement changes quickly based on real-time feedback.
- Users say Survicate stands out for its user-friendly survey creation process, allowing users to build surveys in minutes using drag-and-drop functionality. This ease of implementation is frequently highlighted, making it a go-to choice for teams needing quick and effective feedback collection.
- Reviewers mention that while Medallia offers robust analytics capabilities, some users find it challenging to set up compared to Survicate, which boasts a smoother onboarding experience. This difference can significantly impact teams that prioritize quick deployment and minimal setup time.
- According to verified reviews, Survicate's quality of support is highly rated, with users noting the availability of templates and responsive customer service. This level of support can be crucial for teams that require assistance during the survey creation and implementation phases.
- G2 reviewers highlight that Medallia's strength lies in its ability to tie customer sentiment to specific marketing campaigns, providing valuable insights for strategic decision-making. This feature is particularly useful for marketing teams looking to refine their strategies based on direct customer feedback.
- Users report that while both platforms offer valuable features, Medallia's focus on enterprise-level solutions may not cater as effectively to small businesses, which Survicate targets more directly. This distinction can influence the choice for organizations based on their size and specific needs.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Survicate
Free
Free
For beginners just starting to collect feedback. No strings attached.
- Collect feedback across email, link, and web
- Create a survey with AI or templates
- Display survey logic
Free Trial
Medallia Customer Experience
Free Trial is available
Survicate
Free Trial is available
Ratings
Meets Requirements
8.7
130
8.9
157
Ease of Use
8.6
140
9.3
161
Ease of Setup
7.2
98
9.1
109
Ease of Admin
7.7
75
9.0
88
Quality of Support
8.5
113
9.4
154
Has the product been a good partner in doing business?
8.6
78
9.3
86
Product Direction (% positive)
9.5
125
9.3
148
Features by Category
User Response Methods
Not enough data
9.4
54
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
44
|
Verified
Participant Selection
Not enough data
8.7
35
|
Verified
Not enough data
6.9
25
Not enough data
8.3
36
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.5
47
|
Verified
Not enough data
8.2
37
|
Verified
Not enough data
8.2
34
|
Verified
Generative AI
Not enough data
5.7
12
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.4
51
9.2
10
9.2
51
8.7
10
8.7
46
9.0
10
5.9
41
7.4
9
Customization
8.3
46
8.0
9
7.9
45
8.1
9
8.5
43
7.8
9
8.5
39
8.1
8
Generative AI
6.5
21
Not enough data
6.5
22
7.8
6
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
7.0
9
8.4
40
7.6
9
8.4
48
8.3
9
Feedback Analysis
8.0
46
7.0
9
8.3
45
6.9
9
9.3
44
8.9
9
Feedback Sources
8.3
37
9.4
8
9.1
43
8.9
9
7.1
34
7.9
8
8.1
37
8.5
8
Generative AI
6.7
20
7.1
8
6.6
22
7.4
7
Survey Management
Not enough data
9.2
74
Not enough data
8.8
73
Not enough data
8.6
68
Not enough data
8.7
70
Survey Customization
Not enough data
8.8
68
Not enough data
8.8
66
Not enough data
7.8
57
Not enough data
8.4
50
Survey Insights
Not enough data
8.2
73
Not enough data
8.1
53
Not enough data
8.8
65
Not enough data
8.3
63
Agentic AI - Survey
Not enough data
7.0
9
Not enough data
7.0
9
Not enough data
6.9
9
Categories
Categories
Shared Categories
Medallia Customer Experience and Survicate are categorized as Feedback Analytics and Experience Management
Unique Categories
Medallia Customer Experience has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Survicate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Computer Software
16.6%
Information Technology and Services
11.2%
Financial Services
9.6%
Marketing and Advertising
7.0%
Internet
6.4%
Other
49.2%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
Survicate has no discussions with answers
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