# Medallia Customer Experience vs Survicate Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, reflected in its higher G2 Score compared to Survicate. Users appreciate its straightforward interface, particularly highlighting Medallia Agile Research as a great fit for small to mid-sized businesses.
- **Users say** that Survicate shines in its ease of setup and integration capabilities. Many find the initial setup simple and appreciate the strong connections with CRM tools like HubSpot and Salesforce, which help streamline feedback processes directly into their workflows.
- **Reviewers mention** that while Medallia offers robust features, some users face challenges with its implementation process. In contrast, Survicate's users often praise its quick onboarding and automation of end-to-end processes, making it easier to manage customer feedback.
- **According to verified reviews** , Survicate has a slight edge in ease of use, with users noting its intuitive design and strong analytics capabilities. This allows them to track customer experience metrics effectively, which is crucial for measuring improvements over time.
- **G2 reviewers highlight** that Medallia's quality of support is commendable, but Survicate users report even higher satisfaction with their support experience. Many appreciate the responsive assistance they receive, which enhances their overall experience with the platform.
- **Users express** that while both platforms offer valuable features, Medallia's focus on enterprise solutions may not cater as well to smaller businesses compared to Survicate, which is designed with small to mid-sized companies in mind, making it a more accessible option for those users.




| | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 210 | 214 | 
| **Largest Market Segment** | Enterprise (68.4% of reviews) | Small-Business (44.9% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Free | 

---
## Top Pros & Cons

### Medallia Customer Experience

Pros:
- Feedback Management (15 reviews)
- Ease of Use (13 reviews)

Cons:
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)

### Survicate

Pros:
- Ease of Use (27 reviews)
- Survey Management (19 reviews)

Cons:
- Survey Issues (12 reviews)
- Limitations (11 reviews)

---
## Ratings Comparison
| Rating | Medallia Customer Experience | Survicate | 
|---|---|---|
  | **Meets Requirements** | 8.7 (153 reviews) | 8.9 (165 reviews) | 
  | **Ease of Use** | 8.6 (163 reviews) | 9.3 (169 reviews) | 
  | **Ease of Setup** | 7.4 (118 reviews) | 9.1 (117 reviews) | 
  | **Ease of Admin** | 7.7 (85 reviews) | 9.0 (93 reviews) | 
  | **Quality of Support** | 8.6 (136 reviews) | 9.4 (161 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (89 reviews) | 9.4 (90 reviews) | 
  | **Product Direction (% positive)** | 9.5 (147 reviews) | 9.3 (156 reviews) | 

---
## Pricing

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

### Survicate

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For beginners just starting to collect feedback. No strings attached.

Key Features:
- Collect feedback across email, link, and web
-  Create a survey with AI or templates
- Display survey logic

[Browse all 5 editions](https://www.g2.com/products/survicate/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Survicate** | N/A | N/A |

#### Additional Functionality

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Survicate** | 8.0/10 | 60 |

#### User Response Methods

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Survey** | Not enough data | 9.4 (56 reviews) ✓ Verified | 
| **Video Snippets** | Not enough data | Feature Not Available | 
| **Video Interview** | Not enough data | Feature Not Available | 
| **Photo Submission** | Not enough data | Feature Not Available | 
| **Text/Notes** | Not enough data | 8.4 (44 reviews) ✓ Verified | 
| **Commenting/Notes** | Not enough data | Not enough data | 

#### Participant Selection

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **In-App** | Not enough data | 8.7 (35 reviews) ✓ Verified | 
| **In-Store** | Not enough data | 6.9 (25 reviews) | 
| **On-Site** | Not enough data | 8.3 (36 reviews) ✓ Verified | 
| **Recruitment Pool** | Not enough data | Feature Not Available | 
| **Single Sign On** | Not enough data | Not enough data | 

#### Insights

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Analytics** | Not enough data | 8.5 (49 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 8.2 (38 reviews) ✓ Verified | 
| **Sorting** | Not enough data | 8.2 (34 reviews) ✓ Verified | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 5.7 (12 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **User Journeys** | Not enough data | Not enough data | 
| **Usability Testing** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **For Mobile** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Unmoderated Testing** | Not enough data | Not enough data | 
| **Screen Activity Recording** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Software Testing Management** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Heatmaps** | Not enough data | Not enough data | 
| **Prototype Creation** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **User Research Analysis** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **For Websites** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Design Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Moderated Usability Testing** | Not enough data | Not enough data | 
| **Quantitative Metrics** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Categorization/Grouping** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Conversion Rate Optimization** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Video recording/Transcriptions** | Not enough data | Not enough data | 
| **Customizable Categories** | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | 
| **Performance Testing** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Demographic Data** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 

### Transcription

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Survicate** | N/A | N/A |

#### Voice

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Dictation** | Not enough data | Not enough data | 
| **Accuracy** | Not enough data | Not enough data | 

#### Transcription

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Speaker Identification** | Not enough data | Not enough data | 
| **Timecode Management** | Not enough data | Not enough data | 
| **Closed Captioning** | Not enough data | Not enough data | 
| **Custom Dictionary** | Not enough data | Not enough data | 
| **Full Text Search** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Editing

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Collaboration** | Not enough data | Not enough data | 
| **Spell Check and Punctuation** | Not enough data | Not enough data | 
| **Synchronous Editing** | Not enough data | Not enough data | 
| **Translation** | Not enough data | Not enough data | 

#### Integration

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Voice Files** | Not enough data | Not enough data | 
| **Live Captioning** | Not enough data | Not enough data | 
| **Integrates With Existing Applications** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Agentic AI - Transcription

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Part of Speech Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Subtitles/Closed Captions** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Time Stamps** | Not enough data | Not enough data | 
| **Custom Fonts** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Caption Service** | Not enough data | Not enough data | 
| **Media Upload** | Not enough data | Not enough data | 
| **Text Overlay** | Not enough data | Not enough data | 
| **Keyword Search** | Not enough data | Not enough data | 
| **Full Text Extraction** | Not enough data | Not enough data | 
| **Multiple File Format Support** | Not enough data | Not enough data | 
| **Speech-to-Text Analysis** | Not enough data | Not enough data | 
| **Preview Functionality** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Live Streaming Production** | Not enough data | Not enough data | 
| **Timecoding** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Formatting** | Not enough data | Not enough data | 
| **Multiple Format Support** | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **For Manual Transcription** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Audio/video file upload** | Not enough data | Not enough data | 
| **Playback Controls** | Not enough data | Not enough data | 
| **Chat Transcript** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Automatic Transcription Services** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 74 |
| **Survicate** | 8.3/10 | 12 |

#### Analytics

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (57 reviews) | 9.2 (11 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.2 (55 reviews) | 8.7 (10 reviews) | 
| **Customer Effort Score (CES)** | 8.7 (49 reviews) | 9.0 (10 reviews) | 
| **Gamification** | 6.1 (44 reviews) | 7.4 (9 reviews) | 

#### Customization

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Stakeholder Management** | 8.6 (53 reviews) | 8.0 (9 reviews) | 
| **Multilanguage Support** | 7.9 (46 reviews) | 8.3 (10 reviews) | 
| **Multiple Branding Support** | 8.6 (45 reviews) | 7.8 (9 reviews) | 
| **Vertical-specific Solutions** | 8.3 (45 reviews) | 8.1 (8 reviews) | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **AI Text Generation** | 6.5 (25 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (25 reviews) | 7.8 (6 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (5 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Multi-Channel Data Collection** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | 8.1/10 | 59 |
| **Survicate** | 8.0/10 | 13 |

#### Feedback Management

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Tagging** | 8.3 (44 reviews) | 7.3 (10 reviews) | 
| **Segmentation** | 8.4 (42 reviews) | 7.8 (10 reviews) | 
| **Custom Reports and Dashboards** | 8.4 (50 reviews) | 8.3 (9 reviews) | 

#### Feedback Analysis

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Thematic Analysis** | 8.1 (48 reviews) | 7.0 (9 reviews) | 
| **Sentiment Analysis** | 8.4 (50 reviews) | 7.2 (10 reviews) | 
| **NPS/CSAT Scoring** | 9.3 (50 reviews) | 9.0 (10 reviews) | 

#### Feedback Sources

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Online Reviews** | 8.3 (38 reviews) | 9.4 (8 reviews) | 
| **Surveys** | 9.2 (48 reviews) | 9.0 (10 reviews) | 
| **Social Media** | 7.2 (35 reviews) | 7.9 (8 reviews) | 
| **Customer Service Channels** | 8.2 (38 reviews) | 8.7 (9 reviews) | 

#### Generative AI

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **AI Text Generation** | 6.7 (22 reviews) | 7.1 (8 reviews) | 
| **AI Text Summarization** | 6.5 (24 reviews) | 7.4 (7 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Medallia Customer Experience** | N/A | N/A |
| **Survicate** | 8.2/10 | 88 |

#### Survey Management

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.1 (76 reviews) | 
| **Customizable Questions** | Not enough data | 8.8 (74 reviews) | 
| **Templates** | Not enough data | 8.6 (70 reviews) | 
| **Survey Distribution** | Not enough data | 8.8 (74 reviews) | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Site Intercept Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Question Branching** | Not enough data | 8.8 (72 reviews) | 
| **Branding** | Not enough data | 8.7 (70 reviews) | 
| **Multimedia Support** | Not enough data | 7.8 (57 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.4 (51 reviews) | 

#### Survey Insights

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.3 (79 reviews) | 
| **BI Tools Integration** | Not enough data | 8.1 (54 reviews) | 
| **Data Exporting** | Not enough data | 8.8 (65 reviews) | 
| **Permissions** | Not enough data | 8.3 (63 reviews) | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Data Analysis Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (9 reviews) | 
| **Decision Making** | Not enough data | 6.9 (9 reviews) | 
| **Dynamic Content** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Single Sign On** | Not enough data | Not enough data | 
| **Phone Polling** | Not enough data | Not enough data | 
| **Online Polling** | Not enough data | Not enough data | 
| **Support Audio/Images/Video** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Word Clouds** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Cleansing** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **URL Customization** | Not enough data | Not enough data | 
| **Question Piping** | Not enough data | Not enough data | 
| **Offline Response Collection** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Response Validation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Response Quotas** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Randomization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)


**Unique to Survicate (3):** [User Research Tools](https://www.g2.com/categories/user-research), [Survey Software](https://www.g2.com/categories/survey), [Transcription Software](https://www.g2.com/categories/transcription)


---
## Reviewer Demographics

### By Company Size

| Segment | Medallia Customer Experience | Survicate | 
|---|---|---|
| **Small-Business** | 9.8% | 44.9% | 
| **Mid-Market** | 21.8% | 41.9% | 
| **Enterprise** | 68.4% | 13.1% | 

### By Industry

#### Medallia Customer Experience

- **Hospitality:** 13.7%
- **Financial Services:** 11.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.8%
- **Insurance:** 5.8%
- **Automotive:** 5.3%
- **Telecommunications:** 5.3%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 35.8%

#### Survicate

- **Computer Software:** 16.4%
- **Information Technology and Services:** 12.3%
- **Financial Services:** 9.2%
- **Marketing and Advertising:** 6.7%
- **Internet:** 6.2%
- **Insurance:** 3.1%
- **Leisure, Travel & Tourism:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Education Management:** 2.1%
- **Automotive:** 2.1%
- **Other:** 36.9%

---
## Alternatives

### Alternatives to Medallia Customer Experience

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1051 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (46 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4233 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23908 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1762 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

### Alternatives to Survicate

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23908 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (345 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1014 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1051 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (956 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1047 reviews)

---
## Top Discussions

### Medallia Customer Experience

No discussions available for this product.

### Survicate

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-customer-experience-vs-survicate)