Compare Medallia Customer Experience and Survicate 
At a Glance
Market Segments
Enterprise (67.9% of reviews)
Small-Business (46.1% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free
Medallia Customer Experience
Star Rating
(205)4.5 out of 5
Market Segments
Enterprise (67.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSurvicate
Star Rating
(205)4.6 out of 5
Market Segments
Small-Business (46.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, reflected in its higher G2 Score compared to Survicate. Users appreciate its straightforward interface, particularly highlighting Medallia Agile Research as a great fit for small to mid-sized businesses.
- Users say that Survicate shines in its ease of setup and integration capabilities. Many find the initial setup simple and appreciate the strong connections with CRM tools like HubSpot and Salesforce, which help streamline feedback processes directly into their workflows.
- Reviewers mention that while Medallia offers robust features, some users face challenges with its implementation process. In contrast, Survicate's users often praise its quick onboarding and automation of end-to-end processes, making it easier to manage customer feedback.
- According to verified reviews, Survicate has a slight edge in ease of use, with users noting its intuitive design and strong analytics capabilities. This allows them to track customer experience metrics effectively, which is crucial for measuring improvements over time.
- G2 reviewers highlight that Medallia's quality of support is commendable, but Survicate users report even higher satisfaction with their support experience. Many appreciate the responsive assistance they receive, which enhances their overall experience with the platform.
- Users express that while both platforms offer valuable features, Medallia's focus on enterprise solutions may not cater as well to smaller businesses compared to Survicate, which is designed with small to mid-sized companies in mind, making it a more accessible option for those users.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Survicate
Free
Free
For beginners just starting to collect feedback. No strings attached.
- Collect feedback across email, link, and web
- Create a survey with AI or templates
- Display survey logic
Free Trial
Medallia Customer Experience
Free Trial is available
Survicate
Free Trial is available
Ratings
Meets Requirements
8.7
148
8.9
161
Ease of Use
8.6
158
9.3
165
Ease of Setup
7.3
114
9.1
112
Ease of Admin
7.7
85
9.0
91
Quality of Support
8.5
131
9.4
158
Has the product been a good partner in doing business?
8.7
89
9.3
89
Product Direction (% positive)
9.5
143
9.2
152
Features by Category
User Response Methods
Not enough data
9.4
54
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
44
|
Verified
Participant Selection
Not enough data
8.7
35
|
Verified
Not enough data
6.9
25
Not enough data
8.3
36
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.5
47
|
Verified
Not enough data
8.2
37
|
Verified
Not enough data
8.2
34
|
Verified
Generative AI
Not enough data
5.7
12
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.4
55
9.2
10
9.2
54
8.7
10
8.7
47
9.0
10
5.9
43
7.4
9
Customization
8.5
51
8.0
9
7.9
45
8.1
9
8.5
44
7.8
9
8.2
44
8.1
8
Generative AI
6.5
24
Not enough data
6.4
24
7.8
6
Agentic AI - Experience Management
Not enough data
Not enough data
8.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
43
7.0
9
8.5
41
7.6
9
8.4
48
8.3
9
Feedback Analysis
8.1
47
7.0
9
8.4
48
6.9
9
9.4
49
8.9
9
Feedback Sources
8.3
37
9.4
8
9.2
46
9.0
10
7.1
34
7.9
8
8.1
37
8.5
8
Generative AI
6.7
21
7.1
8
6.5
23
7.4
7
Survey Management
Not enough data
9.2
75
Not enough data
8.8
73
Not enough data
8.6
68
Not enough data
8.8
72
Survey Customization
Not enough data
8.8
71
Not enough data
8.7
67
Not enough data
7.8
57
Not enough data
8.4
50
Survey Insights
Not enough data
8.3
76
Not enough data
8.1
54
Not enough data
8.8
65
Not enough data
8.3
63
Agentic AI - Survey
Not enough data
7.0
9
Not enough data
7.0
9
Not enough data
6.9
9
Categories
Categories
Shared Categories
Medallia Customer Experience and Survicate are categorized as Feedback Analytics and Experience Management
Unique Categories
Medallia Customer Experience has no unique categories
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Survicate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
14.1%
Financial Services
10.3%
Information Technology and Services
7.6%
Retail
6.5%
Telecommunications
5.4%
Other
56.2%
Computer Software
16.2%
Information Technology and Services
12.0%
Financial Services
9.4%
Marketing and Advertising
6.8%
Internet
6.3%
Other
49.2%
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
Survicate has no discussions with answers
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