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At a Glance
Market Segments
Small-Business (80.6% of reviews)
Small-Business (88.3% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free
Marker.io
Star Rating
(37)4.8 out of 5
Market Segments
Small-Business (80.6% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Browse all 3 pricing plansUserback
Star Rating
(236)4.7 out of 5
Market Segments
Small-Business (88.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userback excels in its "Quality of Support" with a score of 9.5, while Marker.io shines even brighter with a score of 9.8, indicating that users find Marker.io's support to be more responsive and helpful.
- Reviewers mention that Userback's "User Reports & Feedback" feature is rated at 9.5, but Marker.io surpasses this with a score of 9.8, suggesting that Marker.io provides a more effective platform for gathering user feedback.
- G2 users highlight that Userback's "Custom Workflows" feature is rated at 9.6, which is impressive, but Marker.io's overall ease of use, rated at 9.9, suggests that users find it easier to implement and manage their workflows.
- Users on G2 report that Userback's "Bug History" feature has a score of 8.8, while Marker.io's is higher at 9.4, indicating that Marker.io offers a more comprehensive and user-friendly bug tracking experience.
- Reviewers mention that while both products have strong analytics capabilities, Userback's analytics score is 8.6, whereas Marker.io's is notably higher at 9.2, suggesting that Marker.io provides more insightful data analysis tools.
- Users say that Userback's "Ease of Setup" is rated at 9.4, which is commendable, but Marker.io's score of 9.3 indicates that both products are easy to set up, with users finding Marker.io slightly more intuitive in the initial setup process.
Pricing
Entry-Level Pricing
Marker.io
Starter
$39.00
Per Month
Collect unlimited feedback with all core features you need to get you started
- 3 users
- All core features
- Unlimited feedback
Userback
Free Forever
Free
For early-stage teams needing just the essentials.
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability
Free Trial
Marker.io
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
9.4
23
9.1
154
Ease of Use
9.9
25
9.3
155
Ease of Setup
9.3
20
9.3
135
Ease of Admin
9.6
20
9.3
128
Quality of Support
9.8
22
9.5
122
Has the product been a good partner in doing business?
9.8
19
9.6
116
Product Direction (% positive)
10.0
22
9.3
143
Features by Category
User Response Methods
Not enough data
8.4
40
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
50
|
Verified
Not enough data
9.4
48
|
Verified
Participant Selection
Not enough data
8.2
29
Not enough data
Feature Not Available
Not enough data
8.7
40
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
8.6
37
|
Verified
Not enough data
8.4
44
|
Verified
Not enough data
8.2
41
|
Verified
Generative AI
Not enough data
6.3
20
User Behavior
Not enough data
8.5
8
Not enough data
8.8
8
Not enough data
7.9
7
A/B Testing
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
5
Visitor Information
Not enough data
8.9
9
Not enough data
8.1
6
Agentic AI - Session Replay
Not enough data
Not enough data
Bug Reporting
9.8
17
9.4
88
9.8
15
9.3
86
9.8
14
8.9
78
Bug Monitoring
9.2
13
8.1
69
9.4
12
8.7
78
8.9
12
8.4
63
Agentic AI - Bug Tracking
Not enough data
6.1
24
Not enough data
6.0
24
Not enough data
6.5
24
Feedback Source
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
4.5
7
Not enough data
4.3
7
Not enough data
4.8
7
Communication
Not enough data
Feature Not Available
Not enough data
8.2
13
Not enough data
9.4
29
Planning
Not enough data
Feature Not Available
Not enough data
9.0
26
Not enough data
8.3
23
Not enough data
8.7
21
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Marker.io and Userback are categorized as Bug Tracking
Unique Categories
Marker.io has no unique categories
Userback is categorized as Session Replay, Product Management, User Research, Software Testing, and Consumer Video Feedback
Reviews
Reviewers' Company Size
Marker.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
25.0%
Computer Software
25.0%
Information Technology and Services
13.9%
Financial Services
5.6%
Education Management
5.6%
Other
25.0%
Marketing and Advertising
27.0%
Computer Software
18.1%
Information Technology and Services
12.3%
Design
8.8%
Internet
6.4%
Other
27.5%
Discussions
Is Marker io free?
1 Comment
NV
Yes, Marker.io comes with a 15-day free trial!
The trial includes unlimited projects, unlimited reporters, custom branding, console logs recordings, and...Read more
Which bug tracking tool is best?
1 Comment
NV
Bug tracking tools come with their own suite of features tailored to a certain organization type.
That’s why there’s no one best choice—you just have to...Read more
Marker.io has no more discussions with answers
What is Userback used for?
1 Comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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