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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
$29.00 1 agent / month
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport excels in ticket creation user experience with a score of 9.0, while ManageEngine ServiceDesk Plus lags behind at 8.2. Reviewers mention that TeamSupport's intuitive interface makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that TeamSupport's quality of support is rated at 8.9, significantly higher than ManageEngine ServiceDesk Plus's 8.2. Users on G2 appreciate TeamSupport's responsive customer service and helpful resources, which enhance their overall experience.
- G2 users highlight TeamSupport's strong ticket collaboration features, scoring 8.8, compared to ManageEngine's 8.5. Users say that TeamSupport allows for seamless communication among team members, which is crucial for resolving complex issues.
- Users report that ManageEngine ServiceDesk Plus offers superior asset management capabilities, scoring 9.8, while TeamSupport's asset management is rated at 8.7. Reviewers mention that ManageEngine's comprehensive asset tracking tools help organizations maintain better control over their IT resources.
- Reviewers mention that TeamSupport's automation features, particularly in response automation, are rated at 8.6, slightly lower than ManageEngine's 8.7. However, users say that TeamSupport's automation is user-friendly and effectively reduces manual workload.
- Users on G2 appreciate TeamSupport's strong reporting capabilities, scoring 8.8, compared to ManageEngine's 7.9. Reviewers say that TeamSupport provides insightful dashboards and analytics that help teams make data-driven decisions.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.6
216
8.7
800
Ease of Use
8.5
216
8.8
802
Ease of Setup
8.1
158
8.5
396
Ease of Admin
8.4
157
8.8
389
Quality of Support
8.1
201
8.9
724
Has the product been a good partner in doing business?
8.3
149
9.2
393
Product Direction (% positive)
8.2
208
8.9
797
Features by Category
Ticket and Case Management
8.5
32
9.0
467
|
Verified
8.7
33
8.8
465
|
Verified
8.6
32
8.6
444
|
Verified
8.9
31
8.5
417
|
Verified
8.4
32
8.4
327
|
Verified
8.5
33
8.7
449
|
Verified
8.6
32
8.8
445
|
Verified
8.1
31
8.7
351
|
Verified
Generative AI
6.8
13
7.7
26
6.9
13
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
8.6
358
|
Verified
9.1
33
8.9
418
|
Verified
7.9
27
8.4
261
|
Verified
7.1
24
8.3
203
|
Verified
6.5
24
8.5
118
|
Verified
Platform
7.5
28
7.6
154
|
Verified
7.9
32
8.4
281
|
Verified
8.5
34
8.7
217
|
Verified
7.8
31
8.4
157
|
Verified
8.2
34
8.4
378
|
Verified
8.3
33
8.6
388
|
Verified
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
Not enough data
8.9
111
Not enough data
8.6
114
Not enough data
8.0
49
Not enough data
8.2
63
Not enough data
Feature Not Available
Internal Use
7.9
32
8.4
281
|
Verified
Not enough data
8.2
79
Not enough data
8.3
70
Not enough data
8.4
77
Not enough data
8.2
54
Not enough data
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
Not enough data
8.5
168
Not enough data
8.5
159
Not enough data
7.9
117
Not enough data
7.9
45
Not enough data
8.9
48
Self-Service Platform
Not enough data
8.8
46
Not enough data
8.8
47
Not enough data
7.7
45
Not enough data
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and TeamSupport are categorized as Help Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
TeamSupport is categorized as Live Chat, Customer Self-Service, Social Customer Service, Digital Customer Service Platforms, and Conversational Support
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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