Introducing G2.ai, the future of software buying.Try now
Compare ManageEngine ServiceDesk Plus and Naverisk 
At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (90.0% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
$110 per month
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansNaverisk
Star Rating
(71)4.7 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Entry-Level Pricing
$110 per month
Learn more about NaveriskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Asset Management capabilities, with a score of 9.8, allowing for comprehensive tracking and management of IT assets. In contrast, Naverisk RMM & PSA, while still strong, scores slightly lower at 9.3, which some reviewers feel limits its effectiveness in larger environments.
- Reviewers mention that Naverisk RMM & PSA shines in Quality of Support, achieving a high score of 9.6. Users appreciate the responsiveness and helpfulness of the support team, whereas ManageEngine ServiceDesk Plus, with a score of 8.2, has received feedback indicating that support could be more timely and effective.
- G2 users highlight the Remote Monitoring feature of both products, with ManageEngine scoring 9.1 and Naverisk at 9.4. However, users on G2 note that Naverisk's monitoring tools are more intuitive and user-friendly, making it easier for technicians to manage multiple devices.
- Users say that ManageEngine ServiceDesk Plus offers robust Ticketing System features, scoring 9.0, which includes advanced automation options. However, Naverisk RMM & PSA, with a score of 9.2, is praised for its Incident Management capabilities, particularly in automating ticket routing and prioritization, which enhances workflow efficiency.
- Reviewers mention that the Mobile User Support in Naverisk RMM & PSA is superior, with a score of 7.2, allowing technicians to manage tasks on-the-go effectively. In contrast, ManageEngine's mobile capabilities are seen as lacking, which can hinder productivity for users who rely on mobile access.
- Users report that both products have strong Reporting features, but ManageEngine's dashboards, scoring 8.3, are considered less customizable compared to Naverisk's reporting tools, which are noted for their flexibility and ease of use, making it easier for users to generate insights from their data.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Naverisk
Pricing starts at
$110
per month
Pricing includes RMM, PSA, and Service Desk
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Naverisk
Free Trial is available
Ratings
Meets Requirements
8.6
216
9.4
48
Ease of Use
8.5
216
9.1
50
Ease of Setup
8.1
158
9.0
42
Ease of Admin
8.4
157
9.3
40
Quality of Support
8.1
201
9.7
48
Has the product been a good partner in doing business?
8.3
149
9.6
40
Product Direction (% positive)
8.2
208
9.4
42
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Management
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.5
34
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.5
36
Not enough data
9.1
33
Not enough data
9.0
34
Not enough data
9.0
35
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.2
35
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Naverisk share no categories
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, Incident Management, and Help Desk
Naverisk is categorized as Remote Monitoring & Management (RMM) and Professional Services Automation
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Naverisk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
58.6%
Computer & Network Security
15.7%
Computer Software
4.3%
Medical Practice
2.9%
Computer Networking
2.9%
Other
15.7%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Naverisk has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
