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Compare Luma Health and MyChart 
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At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Luma Health
Star Rating
(84)4.8 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Luma HealthMyChart
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about MyChartSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Luma Health excels in patient check-in processes, scoring a remarkable 9.8, while MyChart, although effective, scores slightly lower at 9.0. Reviewers mention that Luma's streamlined check-in feature significantly enhances the patient experience.
- Reviewers mention that Luma Health's HIPAA-compliant messaging features, such as User Authorization and Compliant Texting, receive high scores (9.8 and 9.8 respectively), indicating a strong focus on security. In contrast, MyChart's messaging features, while compliant, do not achieve the same level of user satisfaction, with lower scores in similar categories.
- G2 users highlight Luma Health's superior patient-centered functions, particularly in Patient Communications, which scored 9.8. Users on G2 report that this feature allows for more effective engagement with patients compared to MyChart's score of 9.6 in the same area.
- Users say that Luma Health's integration with EHRs is robust, scoring 9.4, which reviewers attribute to its seamless interoperability. MyChart, while also effective, scores slightly lower at 9.2, indicating that Luma may offer a more comprehensive solution for practices needing strong EHR integration.
- Reviewers mention that Luma Health's workflow enhancement capabilities, scoring 9.9, significantly improve administrative efficiency. In comparison, MyChart's workflow management features, while functional, score lower at 9.3, suggesting that Luma provides a more effective solution for managing workflows.
- Users report that Luma Health's patient data transfer capabilities score 9.4, which is praised for its ease of use and reliability. MyChart's similar feature, while adequate, scores lower at 9.0, indicating that Luma may offer a more user-friendly experience in this critical area.
Pricing
Entry-Level Pricing
Luma Health
No pricing availableMyChart
No pricing availableFree Trial
Luma Health
No trial information availableMyChart
No trial information availableRatings
Meets Requirements
9.5
53
9.0
20
Ease of Use
9.5
53
9.0
20
Ease of Setup
9.0
34
Not enough data
Ease of Admin
9.3
34
Not enough data
Quality of Support
9.5
55
8.9
17
Has the product been a good partner in doing business?
9.7
35
Not enough data
Product Direction (% positive)
10.0
52
9.3
16
Features by Category
Interoperability
Not enough data
8.5
10
Not enough data
8.0
10
Not enough data
8.5
9
Patient Management
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Flow
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Patient Experience
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.8
29
Not enough data
9.8
29
Not enough data
9.7
24
Not enough data
9.7
26
Not enough data
9.7
29
Not enough data
9.8
26
Not enough data
9.4
26
Not enough data
9.9
26
Not enough data
Patient Convenience
9.4
6
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
9.8
9
Not enough data
9.5
11
Not enough data
Administration
9.4
12
Not enough data
9.8
14
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.0
12
Not enough data
9.5
7
Not enough data
Patient-Centered Functions
9.3
18
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.6
13
|
Verified
Not enough data
9.8
19
|
Verified
Not enough data
Feature Not Available
Not enough data
Operations
9.3
30
|
Verified
Not enough data
9.4
27
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
9.6
21
|
Verified
Not enough data
9.5
17
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Operations Management
9.3
12
Not enough data
9.1
13
Not enough data
9.2
14
Not enough data
9.0
14
Not enough data
Added Efficiencies
9.4
12
Not enough data
9.4
13
Not enough data
8.6
7
Not enough data
9.1
13
Not enough data
Categories
Categories
Shared Categories
Luma Health and MyChart are categorized as Patient Engagement
Unique Categories
Luma Health is categorized as Patient Intake, HIPAA Compliant Messaging, Medical Practice Management, Patient Scheduling, and Patient Relationship Management (PRM)
MyChart is categorized as Interactive Patient Care Systems (IPC)
Reviews
Reviewers' Company Size
Luma Health
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MyChart
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
43.2%
Hospital & Health Care
34.6%
Health, Wellness and Fitness
14.8%
Pharmaceuticals
1.2%
Mental Health Care
1.2%
Other
4.9%
Hospital & Health Care
50.0%
Health, Wellness and Fitness
11.1%
Medical Practice
5.6%
Management Consulting
5.6%
Biotechnology
5.6%
Other
22.2%
Discussions
How does Luma Health enhance our patient’s experience?
1 Comment
Official Response from Luma Health
The Luma Health platform makes it easy for your patients to stay on track with their care plan by sending communications via HIPAA-compliant text messages. ...Read more
What EHR/PM systems do you support?
1 Comment
Official Response from Luma Health
We currently support 70+ EHR/PMs and we are continuously adding more.
Some examples include: Epic, NextGen, AthenaHealth, AllScripts, Centricity,...Read more
Can I customize my messages?
1 Comment
Official Response from Luma Health
Our messages are endlessly customizable - but we also offer out-of-the-box messaging if you simply want to get up and running! You can customize by...Read more
What are the benefits of MyChart?
1 Comment
TK
Being able to have access to medical records past & present. It's also handy to communicate with the doctor concerning prescription refills &...Read more
MyChart has no more discussions with answers
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