Introducing G2.ai, the future of software buying.Try now
Compare LiveSession and Smartlook 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FullSession
Visit Website
At a Glance
Market Segments
Small-Business (62.5% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
Free 1000 sessions
$0.00
LiveSession
Star Rating
(27)4.6 out of 5
Market Segments
Small-Business (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1000 sessions
Browse all 4 pricing plansSmartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartlook excels in session replays, with a rating of 9.1, allowing businesses to analyze user behavior in detail. In contrast, LiveSession also offers session replays but with a slightly lower rating of 9.0, indicating that Smartlook may provide a more robust experience in this area.
- Reviewers mention that Smartlook's custom event tracking feature is rated at 8.3, which some users find less intuitive compared to LiveSession's higher rating of 8.5. This suggests that LiveSession may offer a more user-friendly approach to tracking specific user actions.
- G2 users highlight that Smartlook's user identification capabilities are rated at 8.4, while LiveSession shines with a rating of 8.9. This indicates that LiveSession may provide more comprehensive tools for understanding user demographics and behavior.
- Users on G2 report that Smartlook's API and integrations score is 8.4, which is lower than LiveSession's impressive 9.0 rating. This suggests that LiveSession may offer better integration options with other tools, enhancing its overall functionality.
- Reviewers mention that Smartlook's quality of support is rated at 8.8, which is notably lower than LiveSession's 9.5. This indicates that users may find LiveSession's customer support to be more responsive and helpful.
- Users say that Smartlook's ease of setup is rated at 9.1, while LiveSession leads with a score of 9.3. This suggests that LiveSession may provide a more straightforward onboarding process, making it easier for new users to get started.
Pricing
Entry-Level Pricing
LiveSession
Free
Free
1000 sessions
- Session Replays
- Clickmaps & Heatmaps
- Filters
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
LiveSession
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
8.8
20
8.9
656
Ease of Use
9.2
19
8.9
662
Ease of Setup
9.3
10
9.1
459
Ease of Admin
9.6
8
9.1
451
Quality of Support
9.5
18
8.8
470
Has the product been a good partner in doing business?
8.7
9
9.0
385
Product Direction (% positive)
8.3
20
9.0
620
Features by Category
Metrics
Not enough data
8.8
157
Not enough data
8.7
78
Not enough data
8.5
153
Not enough data
8.6
149
Not enough data
8.6
130
Not enough data
8.2
65
Not enough data
8.4
68
Not enough data
8.6
126
Not enough data
8.7
126
Reporting
Not enough data
8.8
149
Not enough data
8.5
63
Not enough data
8.6
121
Not enough data
8.6
117
Not enough data
8.3
108
Not enough data
7.8
18
Not enough data
8.7
119
Other
Not enough data
8.7
135
Not enough data
8.6
109
Not enough data
Feature Not Available
Not enough data
8.5
91
Not enough data
8.4
90
Not enough data
Feature Not Available
Not enough data
8.3
91
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
208
Not enough data
8.6
100
Not enough data
8.8
316
Not enough data
Feature Not Available
User Identification
Not enough data
Feature Not Available
Not enough data
8.4
59
Not enough data
8.7
64
Tracking & Reporting
Not enough data
8.3
64
Not enough data
8.6
69
Not enough data
8.5
60
Not enough data
8.6
77
Not enough data
8.9
72
Not enough data
8.7
74
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
User Behavior
9.0
14
|
Verified
9.1
221
|
Verified
8.9
14
|
Verified
8.9
205
|
Verified
8.6
11
|
Verified
8.4
166
|
Verified
A/B Testing
8.5
9
|
Verified
8.4
126
|
Verified
Not enough data
8.0
86
|
Verified
Not enough data
8.3
124
|
Verified
Not enough data
8.3
104
|
Verified
Visitor Information
8.9
16
|
Verified
8.4
167
|
Verified
7.9
8
|
Verified
8.4
125
|
Verified
Agentic AI - Session Replay
Not enough data
Not enough data
Product Analytics
Not enough data
Feature Not Available
Not enough data
8.7
109
Not enough data
8.5
91
Not enough data
8.7
97
Not enough data
8.4
72
Not enough data
8.1
44
Not enough data
Feature Not Available
Not enough data
8.9
83
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Feature Not Available
8.6
252
Not enough data
8.5
229
Not enough data
8.4
220
Feature Not Available
8.5
207
Not enough data
8.7
140
Reporting
Not enough data
8.7
279
Not enough data
9.1
312
Not enough data
9.0
275
Not enough data
8.4
223
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Variation Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
9.0
29
Not enough data
8.9
33
Personalization
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
8.9
30
Administration
Not enough data
8.9
41
Not enough data
Feature Not Available
Not enough data
8.9
45
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
LiveSession and Smartlook are categorized as Session Replay, Heatmap Tools, and Product Analytics
Unique Categories
LiveSession has no unique categories
Reviews
Reviewers' Company Size
LiveSession
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.8%
Marketing and Advertising
16.7%
Information Technology and Services
16.7%
Financial Services
12.5%
Sports
4.2%
Other
29.2%
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Discussions
LiveSession has no discussions with answers
How can I exclude myself from the recordings?
2 Comments
RC
You can exclude your IP, here's the page: https://app.smartlook.com/settings/ipsRead more
I would to know how to use all the features, is there any number I can dial?
1 Comment
LM
Hi Gurpeet,
you can chat with our customer success team and arrange a demo.
Best regards,
LukasRead more
What integration does Smartlook currently offer that cannot be missing from the platform implementation?
1 Comment
LM
Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
LukasRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
