What do you like best?
I love the ease of use and integrate. In 2-3 minutes I can start recording every action users take on my website or app. It adds tons of value to my business by letting me know what users do, what they click, type, or have a problem with.
What do you dislike?
I've been using this tool for over 6 months and it's been great
Recommendations to others considering the product
I believe that LiveSession is a must if you have a website, blog, online store, app. Seeing what users really do on your website, where they click, what they don't click etc. will be the best what can happen to you that will help you design UI/UX that converts better. We noticed 110% increase in sign-ups, over 40% increase in paid subscriptions for our service and we have reduced churn by 40%.
What business problems are you solving with the product? What benefits have you realized?
My business is a SaaS application with thousands of users. LiveSession lets me track their behavior live, or play recorded session to see what happened when someone has a problem. No need to ask for a screenshot or explaining the issue. My support team can resolve users' issues while they happen.