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Compare Lime Connect (formerly Userlike) and Pure Chat 
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At a Glance
Market Segments
Small-Business (79.6% of reviews)
Small-Business (57.1% of reviews)
Entry-Level Pricing
€0.00
100% Free
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansPure Chat
Star Rating
(206)4.3 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userlike excels in its Live Chat functionality, scoring 8.5, while Pure Chat offers a slightly better score of 9.1, indicating a more user-friendly experience in real-time customer interactions.
- Reviewers mention that Pure Chat's In-App Messaging feature is highly rated at 8.9, compared to Userlike's 8.2, suggesting that Pure Chat provides a more seamless integration for engaging users directly within applications.
- G2 users highlight Userlike's Customization capabilities, scoring 8.2, which is on par with Pure Chat, but reviewers note that Pure Chat's overall Ease of Use at 9.2 makes it easier to implement these customizations effectively.
- Users on G2 report that Userlike's Co-Browsing feature scores 8.5, which is comparable to Pure Chat's 8.6, indicating both platforms offer solid support for collaborative browsing, but Pure Chat edges out slightly in user satisfaction.
- Reviewers mention that Pure Chat's Quality of Support is rated at 8.8, which is higher than Userlike's 8.6, suggesting that users may find more responsive and helpful customer service with Pure Chat.
- Users say that while both platforms offer good Analytics features, Userlike's score of 8.2 is slightly lower than Pure Chat's 8.9, indicating that Pure Chat may provide more insightful data for tracking user engagement and performance.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
Pure Chat
Free Trial is available
Ratings
Meets Requirements
8.5
347
8.9
189
Ease of Use
8.7
348
9.2
190
Ease of Setup
8.8
261
9.2
76
Ease of Admin
8.5
266
9.1
74
Quality of Support
8.6
285
8.8
173
Has the product been a good partner in doing business?
8.6
235
9.2
71
Product Direction (% positive)
8.9
328
9.0
189
Features by Category
Messenger
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Not enough data
Channels
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Customers
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
Platform
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Feature Not Available
Not enough data
7.8
25
Not enough data
Feature Not Available
Not enough data
8.0
17
Not enough data
Support Automation
7.9
28
Not enough data
Feature Not Available
Not enough data
8.0
26
Not enough data
7.8
15
Not enough data
Generative AI
7.7
5
Not enough data
7.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.6
120
|
Verified
9.1
79
|
Verified
8.2
124
|
Verified
8.7
79
|
Verified
8.2
57
7.1
8
Feature Not Available
8.8
7
8.5
35
|
Verified
8.1
7
Internal Use
8.2
112
|
Verified
8.2
72
|
Verified
8.3
94
|
Verified
8.5
70
|
Verified
8.1
84
|
Verified
7.9
62
|
Verified
8.3
89
|
Verified
8.9
6
8.2
88
|
Verified
8.1
7
8.2
92
|
Verified
8.0
63
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Not enough data
Channels
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Not enough data
Insight
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and Pure Chat are categorized as Live Chat
Unique Categories
Lime Connect (formerly Userlike) is categorized as Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, and WhatsApp Marketing
Pure Chat has no unique categories
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Computer Software
5.9%
Higher Education
5.4%
Financial Services
5.4%
Information Technology and Services
4.9%
Retail
4.4%
Other
73.9%
Discussions
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Pure Chat has no discussions with answers
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