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Compare Level AI and Observe.AI 
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At a Glance
Market Segments
Mid-Market (59.9% of reviews)
Mid-Market (64.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Level AI
Star Rating
(199)4.7 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Level AIObserve.AI
Star Rating
(236)4.6 out of 5
Market Segments
Mid-Market (64.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Observe.AI excels in call recording with a score of 9.5, highlighting its ability to capture high-quality audio for analysis, while Level AI, although strong, does not provide a specific score for this feature, leaving some users wanting more clarity on its capabilities.
- Reviewers mention that Observe.AI's machine learning capabilities are rated at 8.9, which is slightly lower than Level AI's generative AI features, particularly in AI text generation, which scored 9.0. This suggests that Level AI may offer more advanced AI-driven functionalities for text-related tasks.
- G2 users indicate that the quality of support for Observe.AI is rated at 9.3, which is notably higher than Level AI's score of 8.8. This difference suggests that users of Observe.AI may experience more responsive and effective customer service.
- Users on G2 highlight that Observe.AI's ease of use is rated at 9.3, making it more user-friendly compared to Level AI's score of 8.8. This could be a significant factor for teams looking for a straightforward implementation and user experience.
- Reviewers mention that both products have strong reporting features, but users report that Observe.AI's reports are rated at 8.8, which aligns with Level AI's score. However, the overall user experience with Observe.AI's reporting tools is often described as more intuitive.
- Users say that while both platforms offer robust training and coaching materials, Observe.AI's agent performance management features are rated at 9.3, indicating a more comprehensive approach to performance tracking compared to Level AI's offerings.
Pricing
Entry-Level Pricing
Level AI
No pricing availableObserve.AI
No pricing availableFree Trial
Level AI
No trial information availableObserve.AI
No trial information availableRatings
Meets Requirements
8.8
178
8.8
183
Ease of Use
8.9
185
9.2
183
Ease of Setup
8.9
158
9.0
106
Ease of Admin
9.0
46
9.2
91
Quality of Support
9.0
167
9.2
179
Has the product been a good partner in doing business?
9.1
43
9.3
93
Product Direction (% positive)
9.5
176
9.7
175
Features by Category
Call Analytics
9.0
42
9.5
43
8.8
40
8.9
44
8.7
39
9.1
44
8.6
40
9.0
40
Agent Performance Management
8.9
41
9.3
40
8.5
41
8.7
42
8.8
41
9.1
43
Generative AI
8.5
39
8.9
17
Agentic AI - Conversation Intelligence
8.2
13
Not enough data
8.3
13
Not enough data
8.6
13
Not enough data
8.5
13
Not enough data
8.5
13
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Quality Assurance
9.2
124
9.2
143
9.0
124
9.0
140
8.8
123
8.8
134
Engagement
8.9
123
9.1
144
8.9
123
9.1
137
8.5
121
8.8
133
Performance
8.6
120
9.0
126
9.0
121
9.3
134
Generative AI
8.7
86
8.8
28
8.7
86
8.8
28
Algorithm
9.2
6
Not enough data
9.7
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
System
8.6
6
Not enough data
8.6
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
Data Ingestion
7.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Presentation
8.7
5
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
18
8.8
22
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.2
18
Not enough data
8.9
18
Not enough data
8.5
16
Not enough data
7.8
17
Not enough data
Feedback
8.7
17
Not enough data
8.9
18
Not enough data
8.9
17
Not enough data
9.3
16
Not enough data
8.4
16
Not enough data
8.8
15
Not enough data
9.1
16
Not enough data
Generative AI
8.7
17
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
50
Not enough data
8.6
50
Not enough data
8.8
50
Not enough data
8.7
50
Not enough data
8.3
49
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
49
Not enough data
8.8
50
Not enough data
8.5
48
Not enough data
9.0
50
Not enough data
Automation
8.9
52
Not enough data
8.8
52
Not enough data
8.6
51
Not enough data
Autonomy
8.7
51
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.7
51
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Level AI and Observe.AI are categorized as Speech Analytics, Conversation Intelligence, Contact Center Quality Assurance, and AI Customer Support Agents
Unique Categories
Level AI is categorized as Sales Coaching, Natural Language Generation (NLG), and Natural Language Understanding (NLU)
Observe.AI is categorized as AI Agents For Business Operations and Contact Center AI Observability
Reviews
Reviewers' Company Size
Level AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
27.6%
Printing
9.4%
Food & Beverages
9.4%
Retail
6.3%
Marketing and Advertising
6.3%
Other
41.1%
Outsourcing/Offshoring
13.2%
Consumer Services
12.3%
Hospital & Health Care
7.3%
Telecommunications
6.8%
Financial Services
6.8%
Other
53.6%
Alternatives
Discussions
What is LevelAI used for?
1 Comment
JS
To improve customer service in contact centers.Read more
Level AI has no more discussions with answers
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
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