Compare Kustomer and Zowie 
At a Glance
Market Segments
Mid-Market (66.0% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Contact Us
Kustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansZowie
Star Rating
(73)4.7 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in user experience, with many praising its user-friendly interface and the ability to centralize customer information, making it easy to access data quickly. Users appreciate how it integrates seamlessly with other applications like Shopify, enhancing daily operations.
- Users say Zowie stands out for its automation capabilities, particularly with its fully automatic FAQ system that quickly addresses customer queries. This feature significantly reduces the workload for customer support teams, allowing them to focus on more complex issues.
- According to verified reviews, Kustomer has a strong reputation for its quality of support, with users highlighting the professionalism and responsiveness of the customer service team. This level of support is crucial for businesses that rely on timely assistance.
- Reviewers mention that Zowie offers excellent ease of access and functionality, with many features just a button click away. This simplicity is appreciated by users who need to resolve customer issues quickly and efficiently.
- G2 reviewers indicate that while Kustomer has a higher overall satisfaction score, Zowie's users rate its ease of use slightly higher, suggesting that Zowie may be more intuitive for smaller businesses or those new to customer support software.
- Users highlight that Kustomer's implementation process is notably smooth, with many finding it easy to set up and integrate into their existing workflows. This is a significant advantage for businesses looking to minimize downtime during the transition to a new system.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Zowie
AI Agent
Contact Us
AI Agent handles every customer interaction — from answering questions to completing complex processes — across chat, voice, and email. Customers simply say what they need, in any language, and Zowie makes it happen.
- Zowie X2
- Reasoning Engine
- Decision Engine
Free Trial
Kustomer
No trial information availableZowie
Free Trial is available
Ratings
Meets Requirements
8.9
387
9.1
59
Ease of Use
8.8
402
9.1
58
Ease of Setup
8.6
212
8.8
45
Ease of Admin
8.1
152
8.7
42
Quality of Support
9.0
369
9.3
59
Has the product been a good partner in doing business?
8.8
148
9.5
43
Product Direction (% positive)
8.8
377
8.9
51
Features by Category
Ticket and Case Management
9.2
184
|
Verified
9.0
7
9.1
188
|
Verified
8.6
6
8.9
192
|
Verified
9.3
7
8.9
184
|
Verified
8.9
6
8.9
163
|
Verified
Not enough data
8.9
182
|
Verified
9.7
5
9.2
182
|
Verified
Not enough data
9.1
183
|
Verified
8.0
5
Generative AI
7.9
49
Not enough data
8.4
49
Not enough data
Agentic AI - Help Desk
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Not enough data
Communication Channels
8.9
165
|
Verified
Not enough data
9.3
190
|
Verified
9.3
5
9.1
165
|
Verified
9.2
6
8.5
163
|
Verified
9.2
6
8.7
152
Not enough data
Platform
8.0
82
9.7
6
8.7
169
|
Verified
8.9
15
9.2
124
|
Verified
7.8
9
8.9
120
|
Verified
9.8
7
8.4
157
|
Verified
8.7
9
8.5
156
|
Verified
8.8
8
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.0
8
Not enough data
10.0
8
Not enough data
10.0
6
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.7
6
Not enough data
9.8
8
Not enough data
9.7
6
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.7
43
Not enough data
9.1
43
Not enough data
9.0
42
Not enough data
8.9
41
Not enough data
8.7
31
Platform
Not enough data
9.3
30
Not enough data
9.1
37
Not enough data
9.0
38
Not enough data
8.5
44
Not enough data
8.8
26
Not enough data
8.7
36
Not enough data
8.8
38
Generative AI
Not enough data
8.3
8
Not enough data
8.5
8
Conversational Platform
9.0
185
9.1
11
9.1
180
9.2
8
9.1
166
9.2
8
8.9
86
8.3
8
Support Automation
9.0
162
8.9
6
9.0
177
9.5
7
9.3
156
9.8
8
8.6
89
8.7
10
Generative AI
8.3
54
Not enough data
8.4
54
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Not enough data
Communication
8.9
156
|
Verified
9.3
15
8.9
174
|
Verified
9.0
15
9.0
144
|
Verified
Not enough data
8.8
134
|
Verified
8.9
6
8.1
84
Not enough data
Internal Use
8.7
169
|
Verified
8.9
15
9.1
153
|
Verified
9.4
17
8.2
90
9.3
9
8.8
152
|
Verified
9.3
16
9.0
157
|
Verified
9.2
15
9.0
174
|
Verified
8.8
13
Generative AI
8.3
33
8.3
7
Self-Service Experience
8.9
89
8.9
19
8.7
86
8.7
14
8.6
67
Feature Not Available
8.3
50
8.5
19
8.6
54
8.7
19
Self-Service Platform
9.0
58
8.1
18
8.9
58
8.8
23
8.5
52
8.3
23
9.0
56
9.6
20
Agentic AI - Customer Self-Service
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Not enough data
Generative AI
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Not enough data
Process
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Not enough data
Channels
9.6(won by 1.3)
45
8.3
5
9.0(won by 0.3)
42
8.7
9
9.2(won by 0.6)
42
8.6
6
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Not enough data
Insight
9.1(won by 0.3)
42
8.8
8
8.7(won by 0.2)
45
8.5
9
8.4
40
9.7(won by 1.3)
5
8.7(won by default)
43
Not enough data
Generative AI
8.0
35
Not enough data
8.3
35
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Automation
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Autonomy
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Zowie are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Kustomer is categorized as AI Agent Builders
Zowie is categorized as Customer Service Automation, Shared Inbox, Conversational Marketing, Chatbots, and AI Chatbots
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zowie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Retail
20.0%
Consumer Services
8.6%
Consumer Goods
8.6%
Apparel & Fashion
7.1%
Health, Wellness and Fitness
7.1%
Other
48.6%
Alternatives
Discussions
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Zowie has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
