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Compare Kustomer and Re:amaze 
Featured Products
At a Glance
Market Segments
Mid-Market (65.8% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
$29 per agent / month
Kustomer
Star Rating
(506)4.5 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Re:amaze excels in providing an easy-to-use interface that is customizable for businesses of all sizes. Users appreciate the ability to centralize multiple communication channels, which enhances team collaboration and efficiency in customer service responses.
- Users say Kustomer offers a very user-friendly experience, particularly highlighting its centralized customer information view. This feature allows for quick access to necessary data, making it a favorite among those who rely on it daily, especially when integrated with other applications like Shopify.
- According to verified reviews, Re:amaze stands out for its high quality of support, with users noting the responsiveness and helpfulness of the support team. This has contributed to a positive perception of the product as a reliable partner in business.
- Reviewers mention that Kustomer, while also providing good support, sometimes lacks the same level of customization flexibility that Re:amaze offers. Users have expressed a desire for more tailored options to better fit their specific workflow needs.
- G2 reviewers highlight that Re:amaze has a strong performance in ease of setup and administration, making it a great choice for small businesses looking for a straightforward implementation process. Users have praised the intuitive onboarding experience that helps them get started quickly.
- Users report that Kustomer, despite its strengths, has a higher entry-level price point, which may be a consideration for smaller businesses. However, many find the investment worthwhile due to its robust features and integration capabilities.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Kustomer
No trial information availableRe:amaze
Free Trial is available
Ratings
Meets Requirements
8.9
382
9.2
121
Ease of Use
8.8
397
9.0
123
Ease of Setup
8.6
207
8.9
76
Ease of Admin
8.1
151
9.4
77
Quality of Support
9.0
364
9.4
116
Has the product been a good partner in doing business?
8.8
147
9.6
76
Product Direction (% positive)
8.8
373
9.2
121
Features by Category
Ticket and Case Management
9.2
184
|
Verified
9.3
66
|
Verified
9.1
187
|
Verified
9.3
67
|
Verified
8.9
190
|
Verified
9.0
67
|
Verified
8.9
183
|
Verified
8.9
60
|
Verified
8.9
162
|
Verified
8.8
40
|
Verified
8.9
181
|
Verified
8.6
67
|
Verified
9.2
182
|
Verified
9.1
58
|
Verified
9.1
182
|
Verified
8.9
29
|
Verified
Generative AI
7.9
49
Not enough data
8.4
49
Not enough data
Agentic AI - Help Desk
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Not enough data
Communication Channels
8.9
165
|
Verified
9.1
54
|
Verified
9.2
188
|
Verified
9.3
64
|
Verified
9.1
164
|
Verified
9.3
67
|
Verified
8.5
162
|
Verified
8.8
63
|
Verified
8.7
151
Feature Not Available
Platform
8.0
82
9.1
49
|
Verified
8.7
168
|
Verified
8.5
68
|
Verified
9.2
123
|
Verified
9.2
52
|
Verified
8.9
119
|
Verified
9.2
46
|
Verified
8.4
155
|
Verified
9.1
57
|
Verified
8.5
155
|
Verified
8.8
61
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
184
Not enough data
9.1
179
Not enough data
9.1
165
Not enough data
8.9
86
Not enough data
Support Automation
9.0
162
Not enough data
9.0
177
Not enough data
9.2
154
Not enough data
8.6
89
Not enough data
Generative AI
8.3
54
Not enough data
8.4
54
Not enough data
Generative AI
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Not enough data
Communication
8.9
156
|
Verified
9.6
59
|
Verified
8.9
174
|
Verified
9.4
59
|
Verified
9.0
144
|
Verified
9.1
26
|
Verified
8.8
134
|
Verified
9.3
39
|
Verified
8.1
84
Not enough data
Internal Use
8.7
168
|
Verified
8.5
68
|
Verified
9.1
153
|
Verified
9.4
56
|
Verified
8.2
90
9.0
34
|
Verified
8.8
152
|
Verified
9.3
49
|
Verified
9.0
157
|
Verified
9.5
46
|
Verified
9.0
174
|
Verified
8.8
48
|
Verified
Generative AI
8.4
34
Not enough data
Self-Service Experience
8.9
90
9.1
47
8.7
87
9.0
48
8.6
68
Feature Not Available
8.3
51
Not enough data
8.7
55
Not enough data
Self-Service Platform
9.0
59
Not enough data
8.9
59
Not enough data
8.5
53
Not enough data
9.0
57
Not enough data
Agentic AI - Customer Self-Service
7.9
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
Generative AI
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Not enough data
Process
8.8
40
9.2(won by 0.4)
38
9.2(tied score)
44
9.2(tied score)
43
9.4(won by 0.4)
45
9.0
38
Channels
9.6(won by 0.1)
45
9.5
56
9.0(won by 0.1)
42
8.9
57
9.2
42
9.3(won by 0.1)
53
9.1
41
9.3(won by 0.2)
23
9.3(won by 0.1)
41
9.2
30
Insight
9.1(won by 0.5)
42
8.6
27
8.7
45
9.1(won by 0.4)
37
8.4
40
9.0(won by 0.6)
38
8.7
43
9.5(won by 0.8)
44
Generative AI
8.0
35
Not enough data
8.3
35
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Automation
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Autonomy
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Re:amaze are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, Conversational Support, and AI Agents For Business Operations
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.2%
Retail
11.7%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
57.7%
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
How do I utilize the search option better?
1 Comment
HN
Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's...Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
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