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Compare Kustomer and Olark 
Featured Products
At a Glance
Market Segments
Mid-Market (65.7% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
Starting at $89.00 1 User Per Month
$17 per month
Kustomer
Star Rating
(505)4.5 out of 5
Market Segments
Mid-Market (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansOlark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in overall user satisfaction, reflected in its higher G2 Score of 63.22 compared to Olark's 41.11, indicating a more favorable reception among users.
- Users say that Olark is particularly praised for its ease of setup and user-friendly interface, making it a great choice for small businesses looking for a straightforward chat solution. One user noted, "I like the fact that Olark is nice and simple to setup!"
- According to verified reviews, Kustomer shines in providing a centralized view of customer information, which users find invaluable for daily operations. One reviewer mentioned, "I love having all customer information centralized in one view," highlighting its effectiveness for mid-market businesses.
- Reviewers mention that while Olark offers essential features for engaging with customers, Kustomer provides a more comprehensive suite of tools, including integrations with platforms like Shopify, which enhances its usability for businesses that rely on multiple applications.
- Users highlight that Kustomer's customer support is consistently rated as professional and responsive, with one user stating, "The customer support is also very professional," which is crucial for businesses that require reliable assistance.
- G2 reviewers note that while Olark has a strong focus on simplicity and basic functionality, Kustomer's broader feature set, including advanced capabilities like targeted emails and conversation archiving, makes it a more robust option for businesses looking to scale their customer engagement efforts.
Pricing
Entry-Level Pricing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
Kustomer
No trial information availableOlark
Free Trial is available
Ratings
Meets Requirements
8.9
381
8.9
208
Ease of Use
8.8
396
9.3
210
Ease of Setup
8.6
206
9.0
112
Ease of Admin
8.1
151
9.0
114
Quality of Support
9.0
363
8.8
173
Has the product been a good partner in doing business?
8.8
147
9.1
107
Product Direction (% positive)
8.8
372
8.2
209
Features by Category
Ticket and Case Management
9.2
183
|
Verified
Not enough data
9.1
186
|
Verified
Not enough data
8.9
189
|
Verified
Not enough data
8.8
182
|
Verified
Not enough data
8.9
161
|
Verified
Not enough data
8.9
180
|
Verified
Not enough data
9.2
181
|
Verified
Not enough data
9.1
181
|
Verified
Not enough data
Generative AI
7.8
48
Not enough data
8.4
48
Not enough data
Agentic AI - Help Desk
7.8
42
Not enough data
7.9
42
Not enough data
8.1
42
Not enough data
Communication Channels
8.9
164
|
Verified
Not enough data
9.2
187
|
Verified
Not enough data
9.1
163
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.7
150
Not enough data
Platform
8.0
82
Not enough data
8.7
168
|
Verified
7.7
97
|
Verified
9.2
123
|
Verified
Not enough data
8.9
119
|
Verified
Not enough data
8.4
155
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
183
Not enough data
9.1
178
Not enough data
9.0
164
Not enough data
8.9
85
Not enough data
Support Automation
9.0
161
Not enough data
9.0
176
Not enough data
9.2
153
Not enough data
8.6
88
Not enough data
Generative AI
8.2
53
Not enough data
8.3
53
Not enough data
Generative AI
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Not enough data
Communication
8.9
156
|
Verified
9.3
110
|
Verified
8.9
174
|
Verified
8.8
108
|
Verified
9.0
144
|
Verified
8.2
54
8.8
134
|
Verified
9.7
5
8.1
84
Not enough data
Internal Use
8.7
168
|
Verified
7.7
97
|
Verified
9.1
153
|
Verified
8.9
102
|
Verified
8.2
90
8.3
74
|
Verified
8.8
152
|
Verified
8.0
5
9.0
157
|
Verified
8.1
6
9.0
174
|
Verified
8.7
32
|
Verified
Generative AI
8.4
34
Not enough data
Self-Service Experience
8.9
90
Not enough data
8.7
87
Not enough data
8.6
68
Not enough data
8.3
51
Not enough data
8.7
55
Not enough data
Self-Service Platform
9.0
59
Not enough data
8.9
59
Not enough data
8.5
53
Not enough data
9.0
57
Not enough data
Agentic AI - Customer Self-Service
7.9
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
Generative AI
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Not enough data
Process
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Not enough data
Channels
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Not enough data
Insight
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Not enough data
Generative AI
8.0
35
Not enough data
8.3
35
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.5
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Automation
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Autonomy
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kustomer and Olark are categorized as Live Chat
Unique Categories
Olark has no unique categories
Reviews
Reviewers' Company Size
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Retail
11.7%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
57.9%
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Alternatives
Discussions
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
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