# Kustomer vs Olark Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Olark excels in **ease of use** and **setup** , with users appreciating its straightforward interface and quick implementation process. One user noted, "I like the fact that Olark is nice and simple to setup !!" which highlights its user-friendly nature.
- **Users say** Kustomer shines in its **team management** capabilities, allowing for easy ticket assignment across different departments. Reviewers have mentioned that it simplifies the process of managing support requests, making it easy to assign tickets manually to the correct team.
- **According to verified reviews** , Olark provides essential features for small businesses, making it a great entry-level option. Users have highlighted that it offers the basic functionalities needed to engage with customers effectively, such as chatbots and customer surveys.
- **Reviewers mention** that Kustomer's **knowledge base** is particularly helpful, with one user stating, "I find the knowledge base to be particularly helpful." This feature aids in navigating the platform and enhances the overall user experience.
- **G2 reviewers report** that while Olark has a strong focus on simplicity, it may lack some advanced features that larger businesses might require. Users have noted that it offers a limited range of customization options compared to Kustomer, which could be a drawback for those needing more tailored solutions.
- **Users say** Kustomer's **quality of support** is a standout feature, with many praising the responsiveness and helpfulness of the support team. One reviewer highlighted the ability to leave notes on the same thread, which enhances communication and collaboration within teams.



| | Kustomer | Olark | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 555 | 224 | 
| **Largest Market Segment** | Mid-Market (66.1% of reviews) | Small-Business (49.5% of reviews) | 
| **Entry Level Price** | Contact Us | $17  per month | 

---
## Top Pros & Cons

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

### Olark

Pros:
- Interface Ease (1 reviews)
- User Interface (1 reviews)

Cons:
- Billing Issues (1 reviews)

---
## Ratings Comparison
| Rating | Kustomer | Olark | 
|---|---|---|
  | **Meets Requirements** | 8.9 (409 reviews) | 8.9 (209 reviews) | 
  | **Ease of Use** | 8.8 (424 reviews) | 9.3 (211 reviews) | 
  | **Ease of Setup** | 8.7 (234 reviews) | 9.0 (113 reviews) | 
  | **Ease of Admin** | 8.2 (154 reviews) | 9.0 (115 reviews) | 
  | **Quality of Support** | 9.0 (390 reviews) | 8.8 (174 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (150 reviews) | 9.1 (108 reviews) | 
  | **Product Direction (% positive)** | 8.8 (395 reviews) | 8.2 (210 reviews) | 

---
## Pricing

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

### Olark

#### Entry-Level Pricing

Plan: Olark Live Chat

Price: $17  per month

Key Features:
- Per Operator
- Customize Your Design
- Chat Ratings

[Learn more about Olark](https://www.g2.com/products/olark/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.7/10 | 295 |
| **Olark** | N/A | N/A |

#### Ticket and Case Management

| Feature | Kustomer | Olark | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (185 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.1 (193 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.9 (197 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.9 (188 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.9 (165 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.9 (182 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.2 (183 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 9.2 (186 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Kustomer | Olark | 
|---|---|---|
| **AI Text Generation** | 7.9 (53 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (51 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Kustomer | Olark | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (43 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (43 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (43 reviews) | Not enough data | 

#### Communication Channels

| Feature | Kustomer | Olark | 
|---|---|---|
| **Customer Portal** | 8.9 (166 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.3 (196 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.1 (168 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.5 (166 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.7 (155 reviews) | Not enough data | 

#### Platform

| Feature | Kustomer | Olark | 
|---|---|---|
| **Mobile User Support** | 8.0 (83 reviews) | Not enough data | 
| **Customization ** | 8.8 (173 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (124 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.0 (129 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.4 (164 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (159 reviews) ✓ Verified | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Responses

| Feature | Kustomer | Olark | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Kustomer | Olark | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Kustomer | Olark | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Kustomer | Olark | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kustomer | Olark | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.9/10 | 226 |
| **Olark** | N/A | N/A |

#### Conversational Platform

| Feature | Kustomer | Olark | 
|---|---|---|
| **Personalization** | 9.0 (187 reviews) | Not enough data | 
| **Omnichannel** | 9.1 (180 reviews) | Not enough data | 
| **Contextual Engagement** | 9.1 (166 reviews) | Not enough data | 
| **Proactive Engagement** | 8.9 (87 reviews) | Not enough data | 

#### Support Automation

| Feature | Kustomer | Olark | 
|---|---|---|
| **Intelligent Routing** | 9.0 (162 reviews) | Not enough data | 
| **Seamless Escalation** | 9.0 (177 reviews) | Not enough data | 
| **Transcripts** | 9.3 (157 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (89 reviews) | Not enough data | 

#### Generative AI

| Feature | Kustomer | Olark | 
|---|---|---|
| **AI Text Generation** | 8.3 (54 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (54 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 254 |
| **Olark** | 8.6/10 | 118 |

#### Generative AI

| Feature | Kustomer | Olark | 
|---|---|---|
| **AI Text Generation** | 7.3 (43 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (43 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.9 (42 reviews) | Not enough data | 

#### Communication

| Feature | Kustomer | Olark | 
|---|---|---|
| **Pop-up Chat** | 8.9 (156 reviews) ✓ Verified | 9.3 (111 reviews) ✓ Verified | 
| **Notifications** | 8.9 (175 reviews) ✓ Verified | 8.8 (108 reviews) ✓ Verified | 
| **Targeted Emails** | 9.0 (145 reviews) ✓ Verified | 8.2 (54 reviews) | 
| **In-App Messaging** | 8.8 (134 reviews) ✓ Verified | 9.7 (5 reviews) | 
| **Co-Browsing** | 8.1 (84 reviews) | Not enough data | 

####  Internal Use

| Feature | Kustomer | Olark | 
|---|---|---|
| **Customization ** | 8.8 (173 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.1 (153 reviews) ✓ Verified | 8.8 (103 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (90 reviews) | 8.3 (74 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (152 reviews) ✓ Verified | 8.0 (5 reviews) | 
| **Team Inbox ** | 9.0 (157 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Customer Profiles** | 9.0 (174 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.5/10 | 108 |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | Olark | 
|---|---|---|
| **AI Text Summarization** | 8.3 (33 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Kustomer | Olark | 
|---|---|---|
| **Knowledge Base** | 8.8 (90 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (86 reviews) | Not enough data | 
| **Community Forums** | 8.6 (67 reviews) | Not enough data | 
| **Mobile Optimization** | 8.3 (50 reviews) | Not enough data | 
| **Personalization** | 8.6 (54 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Kustomer | Olark | 
|---|---|---|
| **Branding** | 9.0 (58 reviews) | Not enough data | 
| **Automation** | 8.9 (59 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.5 (53 reviews) | Not enough data | 
| **Integrations** | 9.0 (57 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Kustomer | Olark | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (20 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | 
| **Decision Making** | 8.3 (19 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 9.0/10 | 53 |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | Olark | 
|---|---|---|
| **AI Text Generation** | 8.3 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (24 reviews) | Not enough data | 

#### Process

| Feature | Kustomer | Olark | 
|---|---|---|
| **Mentions** | 8.8 (40 reviews) | Not enough data | 
| **Tickets** | 9.2 (45 reviews) | Not enough data | 
| **Macros** | 9.5 (47 reviews) | Not enough data | 

#### Channels

| Feature | Kustomer | Olark | 
|---|---|---|
| **Email** | 9.6 (46 reviews) | Not enough data | 
| **Social** | 9.1 (43 reviews) | Not enough data | 
| **Live Chat** | 9.3 (43 reviews) | Not enough data | 
| **Phone** | 9.1 (42 reviews) | Not enough data | 
| **Text** | 9.3 (42 reviews) | Not enough data | 

#### Insight

| Feature | Kustomer | Olark | 
|---|---|---|
| **Surveys** | 9.1 (43 reviews) | Not enough data | 
| **Reporting** | 8.7 (46 reviews) | Not enough data | 
| **Visitor Activity** | 8.4 (40 reviews) | Not enough data | 
| **Help Desk** | 8.7 (43 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.3/10 | 38 |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | Kustomer | Olark | 
|---|---|---|
| **AI Text Generation** | 8.1 (36 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (36 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | 8.4/10 | 10 |
| **Olark** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Kustomer | Olark | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (8 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.1 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.7 (8 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.3 (8 reviews) | Not enough data | 
| **Multilingual Support** | 7.9 (7 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Kustomer | Olark | 
|---|---|---|
| **Proactive Customer Outreach** | 8.1 (7 reviews) | Not enough data | 
| **Feedback Collection** | 8.1 (7 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (8 reviews) | Not enough data | 
| **Workflow Optimization** | 8.7 (9 reviews) | Not enough data | 

#### Automation

| Feature | Kustomer | Olark | 
|---|---|---|
| **Customer Interaction Automation** | 8.8 (8 reviews) | Not enough data | 
| **Feedback Collection** | 8.5 (8 reviews) | Not enough data | 
| **Document Processing** | 8.8 (7 reviews) | Not enough data | 

#### Autonomy

| Feature | Kustomer | Olark | 
|---|---|---|
| **Independent Decision Making** | 8.8 (7 reviews) | Not enough data | 
| **Adaptive Responses** | 9.2 (8 reviews) | Not enough data | 
| **Task Execution** | 8.6 (7 reviews) | Not enough data | 
| **Problem Solving** | 8.3 (8 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Kustomer** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Kustomer | Olark | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Kustomer (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)



---
## Reviewer Demographics

### By Company Size

| Segment | Kustomer | Olark | 
|---|---|---|
| **Small-Business** | 21.2% | 49.5% | 
| **Mid-Market** | 66.1% | 45.0% | 
| **Enterprise** | 12.7% | 5.5% | 

### By Industry

#### Kustomer

- **Consumer Services:** 13.7%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.4%

#### Olark

- **Computer Software:** 19.5%
- **Internet:** 11.4%
- **Retail:** 6.4%
- **Education Management:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Information Technology and Services:** 4.1%
- **Higher Education:** 2.7%
- **Hospitality:** 2.3%
- **Insurance:** 2.3%
- **Consumer Services:** 1.8%
- **Other:** 40.9%

---
## Alternatives

### Alternatives to Kustomer

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2469 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7652 reviews)

### Alternatives to Olark

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Pure Chat](https://www.g2.com/products/pure-chat/reviews) — 4.4/5 stars (207 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)

---
## Top Discussions

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

### Olark

- Title: [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) — 1 comment
  > **Top comment:** "Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kustomer-vs-olark)