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# Jira Service Management vs UseResponse Comparison - What are their main differences?

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Jira Service ManagementUseResponse[+ Add Product](#)

Reviews

**Jira Service Management** [

4.3/5(986)

](https://www.g2.com/products/jira-service-management/reviews#reviews)

**UseResponse** [

4.5/5(22)

](https://www.g2.com/products/useresponse/reviews#reviews)

Pricing

**Jira Service Management**
Free Trial

**0** /agent/month · Free

**UseResponse**
Free Trial

**$149** per 2 agents per month · Enterprise Package

**Pricing Insights**
from reviews

Time to Implement

**Jira Service Management**
2 months

Based on 23 responses

**UseResponse**
1 monthFaster

Based on 8 responses

Return on Investment

**Jira Service Management**
12 months

Based on 20 responses

**UseResponse**
Not enough reviews yet

Perceived Cost

**Jira Service Management**
$$$$$

**UseResponse**
$$$$$

Average Discount

**Jira Service Management**
11%

**UseResponse**
Not enough reviews yet

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

 ![UseResponse](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_aa2629df7333de154f1921c017ee1155/useresponse.png "UseResponse")

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Pros & Cons

**Jira Service Management**
[
Ease of Use (46)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163903&qs=pros-and-cons#reviews)[
Integrations (32)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1162990&qs=pros-and-cons#reviews)[
Learning Curve (33)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1165698&qs=pros-and-cons#reviews)[
Complexity (28)
](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163036&qs=pros-and-cons#reviews)

**UseResponse**
Not enough data

Integrations

**Jira Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image")

Azure Active Directory...

](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image")

Azure Portal

](https://www.g2.com/products/azure-portal/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image")

Bitbucket

](https://www.g2.com/products/bitbucket/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image")

Confluence

](https://www.g2.com/products/confluence/reviews)[
View all
](https://www.g2.com/products/jira-service-management/integrations)

**UseResponse**
Not enough data

Screenshots

**Jira Service Management**
 ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png)

**UseResponse**
 ![UseResponse screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/21265/dashboard.jpg)

Ratings

Meets Requirements

**Jira Service Management**

8.8

8.8874

**UseResponse**

8.7

8.721

Ease of Use

**Jira Service Management**

8.3

8.3881

**UseResponse**

9.0

9.021

Ease of Setup

**Jira Service Management**

8.0

8.0487

**UseResponse**

8.6

8.616

Ease of Admin

**Jira Service Management**

8.0

8.0367

**UseResponse**

8.9

8.916

Quality of Support

**Jira Service Management**

8.4

8.4757

**UseResponse**

9.3

9.320

Has the product been a good partner in doing business?

**Jira Service Management**

8.7

8.7344

**UseResponse**

9.3

9.316

Product Direction (% positive)

**Jira Service Management**

8.7

8.7839

**UseResponse**

9.4

9.421

Features

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.6

106

8.6

16

Ticket and Case Management

Ticket Creation User Experience

9.0(won by 0.2)

86

8.8

14

|

Verified

Ticket Response User Experience

9.1(won by 0.4)

81

8.7

14

|

Verified

Workflow

9.0(won by 0.3)

86

8.7

14

|

Verified

Automated Response

8.9(won by 0.1)

81

8.8

11

Attachments/Screencasts

8.8

83

8.9(won by 0.1)

12

|

Verified

Ticket Collaboration

9.2(won by 0.5)

81

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

13

|

Verified

Customer/Contact Database

8.5(won by 0.6)

78

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

8

|

Verified

Service Level Agreement (SLA) Management

8.8(won by default)

84

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

8.0(won by default)

55

Not enough data

AI Text Summarization

7.9(won by default)

54

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

8.3(won by default)

41

Not enough data

Natural Language Interaction

8.5(won by default)

40

Not enough data

Proactive Assistance

8.3(won by default)

40

Not enough data

Communication Channels

Customer Portal

8.9

81

9.0(won by 0.1)

13

|

Verified

Email to Case

8.9(won by 0.3)

80

8.6

12

|

Verified

Live Chat Support

8.3(tied score)

75

8.3(tied score)

9

|

Verified

Social Media Integration

8.1

71

8.6(won by 0.5)

6

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Voice

7.9(won by default)

68

Feature Not Available

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

8.1

85

8.2(won by 0.1)

11

|

Verified

Customization 

8.4

87

8.7(won by 0.3)

13

|

Verified

User, Role, and Access Management

8.9

91

9.4(won by 0.5)

12

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Third-Party Integrations

8.8(tied score)

86

8.8(tied score)

8

|

Verified

Reporting

8.7(won by 0.1)

86

8.6

13

|

Verified

Activity Dashboard

8.7(won by 0.1)

83

8.6

13

|

Verified

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

8.7

206

Not enough data

Administration

Change Management

8.9(won by default)

166

|

Verified

Not enough data

Asset Management

8.5(won by default)

161

|

Verified

Not enough data

Reports & Analytics

8.9(won by default)

173

|

Verified

Not enough data

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

8.9(won by default)

179

|

Verified

Not enough data

Incident Reports

8.8(won by default)

179

|

Verified

Not enough data

Process Workflow

8.9(won by default)

181

|

Verified

Not enough data

Customizable Reports

Not enough data

Not enough data

Management

Reporting

9.0(won by default)

154

|

Verified

Not enough data

Administration Console

8.9(won by default)

147

|

Verified

Not enough data

Access Management

8.7(won by default)

149

|

Verified

Not enough data

Asset Management

8.6(won by default)

145

|

Verified

Not enough data

Policy Dictation

8.6(won by default)

139

|

Verified

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

9.2(won by default)

162

|

Verified

Not enough data

Performance Logging

8.8(won by default)

151

Not enough data

Alerting

8.7(won by default)

155

|

Verified

Not enough data

Automation

8.9(won by default)

155

|

Verified

Not enough data

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

8.3(won by default)

80

Not enough data

Multi-step Planning

8.5(won by default)

80

Not enough data

Cross-system Integration

8.4(won by default)

82

Not enough data

Adaptive Learning

8.3(won by default)

79

Not enough data

Natural Language Interaction

8.3(won by default)

80

Not enough data

Proactive Assistance

8.1(won by default)

80

Not enough data

Decision Making

8.3(won by default)

81

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.6

166

Not enough data

Monitoring

Constant Monitoring

8.9(won by default)

145

|

Verified

Not enough data

Timely Alerts

9.0(won by default)

150

|

Verified

Not enough data

TIcket Accuracy

9.1(won by default)

147

|

Verified

Not enough data

AI Monitoring

8.5(won by default)

70

Not enough data

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

9.1(won by default)

150

|

Verified

Not enough data

Standardization

9.0(won by default)

148

|

Verified

Not enough data

Lifecycle Visualization

9.0(won by default)

135

|

Verified

Not enough data

Generative AI

AI Text Generation

8.0(won by default)

76

Not enough data

AI Text Summarization

8.3(won by default)

74

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

8.3(won by default)

60

Not enough data

Multi-step Planning

8.4(won by default)

60

Not enough data

Cross-system Integration

8.5(won by default)

59

Not enough data

Adaptive Learning

8.6(won by default)

60

Not enough data

Natural Language Interaction

8.6(won by default)

60

Not enough data

Proactive Assistance

8.6(won by default)

60

Not enough data

Decision Making

8.5(won by default)

60

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

9.3

8

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

9.3(won by default)

5

Searchable Articles

Not enough data

9.3(won by default)

7

Community Forums

Not enough data

Not enough data

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Branding

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Feature Not Available

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

IT Alerting[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

8.6

26

Not enough data

Generative AI

AI Text Generation

8.3(won by default)

25

Not enough data

Agentic AI - IT Alerting

Autonomous Task Execution

8.4(won by default)

24

Not enough data

Multi-step Planning

8.7(won by default)

25

Not enough data

Cross-system Integration

9.0(won by default)

24

Not enough data

Adaptive Learning

8.5(won by default)

24

Not enough data

Natural Language Interaction

8.5(won by default)

24

Not enough data

Proactive Assistance

8.7(won by default)

24

Not enough data

Decision Making

8.7(won by default)

24

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.5

369

Not enough data

Incident Management

Automate Ticket Routing

8.7(won by default)

312

Not enough data

Ticket Prioritization

8.8(won by default)

315

Not enough data

Ticket Notifications

8.8(won by default)

330

Not enough data

Knowledge Base

8.5(won by default)

281

Not enough data

Knowledge Base/Ticket Integration

8.5(won by default)

275

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

8.5(won by default)

316

Not enough data

Time Tracking

8.4(won by default)

302

Not enough data

Surveys

8.2(won by default)

231

Not enough data

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

8.1(won by default)

226

Not enough data

Self Service

8.6(won by default)

284

Not enough data

Active Directory

8.5(won by default)

236

Not enough data

Multi-Channel Access

8.4(won by default)

232

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

8.3(won by default)

75

Not enough data

Multi-step Planning

8.2(won by default)

73

Not enough data

Cross-system Integration

8.4(won by default)

79

Not enough data

Adaptive Learning

8.5(won by default)

73

Not enough data

Natural Language Interaction

8.3(won by default)

72

Not enough data

Proactive Assistance

8.5(won by default)

74

Not enough data

Decision Making

8.6(won by default)

73

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Show 5 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Idea Management[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

Not enough data

Feedback

Ranking

Not enough data

Not enough data

Commenting

Not enough data

Not enough data

Idea Sources

External Idea Generation

Not enough data

Not enough data

Internal Idea Generation

Not enough data

Not enough data

Idea Collection

Idea Campaigns

Not enough data

Not enough data

Surveys

Not enough data

Feature Not Available

Forums

Not enough data

Not enough data

Suggestion Box

Not enough data

Not enough data

Mind Mapping

Not enough data

Feature Not Available

Integrations

Gamification

Not enough data

Not enough data

Project Planning

Not enough data

Not enough data

Strategic Planning

Not enough data

Not enough data

Agentic AI - Idea Management

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Approval Workflow

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Ideation

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Project Tracking

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Crowdsourcing

Not enough data

Not enough data

Innovation Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Activity/News Feed

Not enough data

Not enough data

Idea Collection

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Mind Maps

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

API

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Idea Development

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Targeted Emails

Not enough data

Not enough data

In-App Messaging

Not enough data

Not enough data

Co-Browsing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.4

87

8.7(won by 0.3)

13

|

Verified

Conversation Archiving

Not enough data

Not enough data

Lead Development

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Team Inbox 

Not enough data

Not enough data

Customer Profiles

Not enough data

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

Not enough data

Not enough data

Survey Deployment

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Device Responsiveness

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

Not enough data

Not enough data

Trigger Alerts

Not enough data

Not enough data

Real-Time Analysis

Not enough data

Not enough data

Real-Time Action

Not enough data

Not enough data

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

Not enough data

Not enough data

System Monitoring

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews)

Jira Service Management

Small-Business(50 or fewer emp.)

19.0%

Mid-Market(51-1000 emp.)

43.2%

Enterprise(\> 1000 emp.)

37.8%

[![UseResponse](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_aa2629df7333de154f1921c017ee1155/useresponse.png "UseResponse")](https://www.g2.com/products/useresponse/reviews)

UseResponse

Small-Business(50 or fewer emp.)

40.9%

Mid-Market(51-1000 emp.)

40.9%

Enterprise(\> 1000 emp.)

18.2%

Small-Business

(50 or fewer emp.)

19.0%

40.9%

Mid-Market

(51-1000 emp.)

43.2%

40.9%

Enterprise

(\> 1000 emp.)

37.8%

18.2%

Reviewers' Industry

[![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews)
Jira Service Management

Information Technology and Services

30.7%

Computer Software

16.2%

Financial Services

5.0%

Internet

4.4%

Telecommunications

3.1%

Other

40.5%

[![UseResponse](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_aa2629df7333de154f1921c017ee1155/useresponse.png "UseResponse")](https://www.g2.com/products/useresponse/reviews)
UseResponse

Information Technology and Services

31.8%

Financial Services

9.1%

Computer Software

9.1%

Shipbuilding

4.5%

Semiconductors

4.5%

Other

40.9%

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[
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