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Compare Jira Service Management and Rezolve.ai 
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At a Glance
Market Segments
Mid-Market (43.0% of reviews)
Mid-Market (71.1% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial 9 Users Per Month
Jira Service Management
Star Rating
(954)4.3 out of 5
Market Segments
Mid-Market (43.0% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansRezolve.ai
Star Rating
(38)4.8 out of 5
Market Segments
Mid-Market (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 9 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its ticket creation user experience, scoring 8.9, while Rezolve.ai offers a slightly lower score in this area, indicating that Jira's interface may be more intuitive for users when creating tickets.
- Reviewers mention that Rezolve.ai shines in its quality of support, achieving a score of 9.7 compared to Jira's 8.2, suggesting that users may find more responsive and helpful customer service with Rezolve.ai.
- G2 users highlight that Rezolve.ai's ease of use is significantly higher at 9.5, while Jira Service Management scores 8.1, indicating that users may find Rezolve.ai more user-friendly and easier to navigate overall.
- Users on G2 report that Jira Service Management has robust ticket collaboration features, scoring 9.1, which may be beneficial for teams needing to work together on tickets, whereas Rezolve.ai's collaboration features are not as highly rated.
- Reviewers mention that Rezolve.ai's automation capabilities, particularly in ticket routing and prioritization, score 9.0 and 8.3 respectively, suggesting that users may experience more efficient ticket management processes compared to Jira's scores in these areas.
- Users say that Jira Service Management offers strong customization options with a score of 9.3, allowing teams to tailor the software to their specific needs, while Rezolve.ai's customization features are rated lower, indicating potential limitations in this area.
Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Rezolve.ai
Core
Free Trial
9 Users Per Month
MS Teams based Easy Conversational Ticketing to Manage Service Desk
- Rezolve.ai Teams App
- Web interface
- Rezolve.ai mobile app
Free Trial
Jira Service Management
Free Trial is available
Rezolve.ai
No trial information availableRatings
Meets Requirements
8.7
843
9.1
29
Ease of Use
8.2
850
9.5
31
Ease of Setup
8.0
458
9.2
32
Ease of Admin
8.0
362
9.2
32
Quality of Support
8.4
727
9.7
29
Has the product been a good partner in doing business?
8.7
339
9.9
32
Product Direction (% positive)
8.7
812
10.0
30
Features by Category
Ticket and Case Management
9.0
82
Not enough data
9.0
80
Not enough data
8.9
81
Not enough data
8.9
79
Not enough data
8.8
78
Not enough data
8.8
80
Not enough data
9.2
79
Not enough data
8.5
77
Not enough data
Generative AI
7.9
54
Not enough data
7.9
53
Not enough data
Agentic AI - Help Desk
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
Communication Channels
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Not enough data
Platform
8.1
83
Not enough data
8.4
85
Not enough data
8.8
86
Not enough data
8.8
83
Not enough data
8.7
83
Not enough data
8.7
80
Not enough data
Administration
8.9
164
|
Verified
Not enough data
8.5
158
|
Verified
Not enough data
8.9
170
|
Verified
Not enough data
Service Desk
8.9
176
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
8.8
175
|
Verified
Not enough data
Management
9.0
152
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.7
147
|
Verified
Not enough data
8.6
143
|
Verified
Not enough data
8.6
138
|
Verified
Not enough data
Functionality
9.1
158
|
Verified
Not enough data
8.8
148
Not enough data
8.7
153
|
Verified
Not enough data
8.9
151
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.3
79
Not enough data
8.4
78
Not enough data
8.3
79
Not enough data
8.3
78
Not enough data
8.3
79
Not enough data
8.1
79
Not enough data
8.3
80
Not enough data
Customization
Not enough data
9.2
6
Not enough data
Not enough data
HR Content
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.9
6
Not enough data
9.7
6
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.9
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
144
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.1
145
|
Verified
Not enough data
8.5
68
Not enough data
Management Tools
9.1
148
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
Generative AI
8.0
75
Not enough data
8.3
73
Not enough data
Agentic AI - Incident Management
8.3
59
Not enough data
8.4
59
Not enough data
8.5
58
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.5
59
Not enough data
Generative AI
8.2
24
Not enough data
Agentic AI - IT Alerting
8.4
23
Not enough data
8.8
23
Not enough data
9.1
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
305
8.8
25
8.8
314
8.4
23
8.8
324
8.9
25
8.4
279
8.9
25
8.5
275
8.6
24
Reporting
8.5
308
8.7
26
8.4
301
8.6
18
8.2
231
8.7
22
Access & Usability
8.1
227
7.9
21
8.6
275
9.0
25
8.5
236
8.2
19
8.4
231
8.8
23
Agentic AI - Service Desk
8.2
74
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Rezolve.ai are categorized as Service Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, IT Alerting, and Help Desk
Rezolve.ai is categorized as AI Agents for HR, AI IT Agents, Microlearning Platforms, and HR Service Delivery
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rezolve.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.7%
Internet
4.6%
Telecommunications
3.3%
Other
40.3%
Information Technology and Services
13.2%
Non-Profit Organization Management
7.9%
Construction
7.9%
Banking
7.9%
Media Production
5.3%
Other
57.9%
Alternatives
Discussions
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 Comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
Rezolve.ai has no discussions with answers
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